Mweb's poor service

K

Khodi

Well-Known Member
Joined
Aug 7, 2006
Messages
185
Reaction score
1
Location
South Africa (Midrand)
On friday (8th July) a client requested an uncapped ADSL ISP for two sites, and i recommended Mweb. We upgraded the existing 7,5GB Mweb ADSL account to uncapped which went well, only to discover that you can only have one concurrent connection. We ordered a second uncapped account online(ricad), now we are struggling with the ADSL login details. I called their support team (no help at all) he forwarded me a request form, filled the form sent it back with the support documents (email/fax) 3-4 hours later still nothing. Called again went through the same thing, its the forth day today. Why can't i access my login details online just like other ISP?

This is unacceptable we are considering moving to Afrihost
 
you are just going to get throttled with afrihost sort it out with mweb guy or get openweb gold
 
Khodi said:
On friday (8th July) a client requested an uncapped ADSL ISP for two sites, and i recommended Mweb. We upgraded the existing 7,5GB Mweb ADSL account to uncapped which went well, only to discover that you can only have one concurrent connection. We ordered a second uncapped account online(ricad), now we are struggling with the ADSL login details. I called their support team (no help at all) he forwarded me a request form, filled the form sent it back with the support documents (email/fax) 3-4 hours later still nothing. Called again went through the same thing, its the forth day today. Why can't i access my login details online just like other ISP?

This is unacceptable we are considering moving to Afrihost
Click to expand...

How would uncapped work if MWEB allowed concurrent connections? :confused: You'd effectively have access to two uncapped accounts then. Concurrent connections only makes sense with capped products because both connections eat away at the same cap.
 
Khodi said:
On friday (8th July) a client requested an uncapped ADSL ISP for two sites, and i recommended Mweb. We upgraded the existing 7,5GB Mweb ADSL account to uncapped which went well, only to discover that you can only have one concurrent connection. We ordered a second uncapped account online(ricad), now we are struggling with the ADSL login details. I called their support team (no help at all) he forwarded me a request form, filled the form sent it back with the support documents (email/fax) 3-4 hours later still nothing. Called again went through the same thing, its the forth day today. Why can't i access my login details online just like other ISP?

This is unacceptable we are considering moving to Afrihost
Click to expand...

Hi Khodi,

Please can you PM me your Mweb account details and I will look into this from our side.

Regards,
MWEB Guy
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X