I think you just got a phone out of a bad batch. Happens with all manufacturers. The iPhone 5 had its bad batches. Just take it back and book it in as an OBF and get a replacement. A friend of mines company has been developing apps for BB 10 for about a year now and he promises great things to come for BB. So hang in there! Don't feel negative about it! I myself played around with the phone and agree that the OS is not too shabby, its new and refreshing. Anyway! Good Luck! I hope the replacement doesn't bomb out like the last one LOL