supersunbird
Honorary Master
Was the card always in your own hands? Was the card ever inserted into the first machine? If it goes too deep the machine is a skimmer.
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Name and Shame: Unauthorised Debit Orders Thread
- Thread starter AirWolf
- Start date
Was the card always in your own hands? Was the card ever inserted into the first machine? If it goes too deep the machine is a skimmer.
Had a call from BP
They said there were no issues with this particular garage and this is the first complaint they ever had.
I referred them to the two other people who had sent emails (I was also sent a copy) detailing the exact same complaint. She had not seen these and was annoyed that I mentioned it. I also said it was annoying to be the victim of fraud, particularly at one of their retail sites. Her response was that they do not hire the staff so actually my complaint has nothing to do with BP
In the meantime, Capitec Bank advised that they had communicated with ABSA who manage this garage's POS pointing out that fraud was being perpetrated at their customers site
They said there were no issues with this particular garage and this is the first complaint they ever had.
I referred them to the two other people who had sent emails (I was also sent a copy) detailing the exact same complaint. She had not seen these and was annoyed that I mentioned it. I also said it was annoying to be the victim of fraud, particularly at one of their retail sites. Her response was that they do not hire the staff so actually my complaint has nothing to do with BP
In the meantime, Capitec Bank advised that they had communicated with ABSA who manage this garage's POS pointing out that fraud was being perpetrated at their customers site
shadow_man
Executive Member
#%@@#@^#@^@^
Moblestore740991 (goes back to JAN-NOW 2022)
1Life MSS1000662 (went off this month)
Fraudulent - complained to RMB - I'm sure the newer one's will get refunded, but the older one's RMB is probably going to tell me to suck it (small <R150 charges - so I didn't pick it up for now - inContact also doesn't SMS or email you for amounts this small)...
The strange part is at some point the FNB app used to tell you that you've got a new DO and is this legit Y/N. It didn't for these....
Moblestore740991 (goes back to JAN-NOW 2022)
1Life MSS1000662 (went off this month)
Fraudulent - complained to RMB - I'm sure the newer one's will get refunded, but the older one's RMB is probably going to tell me to suck it (small <R150 charges - so I didn't pick it up for now - inContact also doesn't SMS or email you for amounts this small)...
The strange part is at some point the FNB app used to tell you that you've got a new DO and is this legit Y/N. It didn't for these....
AirWolf
Honorary Master
Usual half-baked solutions that we've come to expect from the bank that was once number one many moons ago.
Kosmik
Honorary Master
Only if it's debicheck are the alerts fired.
AirWolf
Honorary Master
I.e half-baked.
Kosmik
Honorary Master
Until it's forced by the bank, will continue. Same as 3D secure.
Had a R90 465,20 deposit from a FNB account on 10th January. All Capitec (my bank) could tell me at the time was that it was an FNB account
FNB themselves were not interested and hid behind POPI saying they were unable to do anything. When I suggested that FNB might have made a mistake in paying me, there was silence and the lady said there was nothing they could do
Fast forward today. FNB Fraud dept got hold of Capitec and said I had debited their clients account with R90 465,20 illegally and their attorneys had been advised
I asked the Capitec lady how it was possible for me to debit this company (a commercial letting company north of Durban) when I had never had any dealings with them. The Capitec lady said I should await the lawyers letter and they must provide proof that they had paid. She agreed that unless there was a debit order in place (and Capitec do not initiate debit orders) that it was not possible and a simple error had occurred and someone was trying to deflect blame
In the meantime, this deposit has earned R2000 interest
FNB themselves were not interested and hid behind POPI saying they were unable to do anything. When I suggested that FNB might have made a mistake in paying me, there was silence and the lady said there was nothing they could do
Fast forward today. FNB Fraud dept got hold of Capitec and said I had debited their clients account with R90 465,20 illegally and their attorneys had been advised
I asked the Capitec lady how it was possible for me to debit this company (a commercial letting company north of Durban) when I had never had any dealings with them. The Capitec lady said I should await the lawyers letter and they must provide proof that they had paid. She agreed that unless there was a debit order in place (and Capitec do not initiate debit orders) that it was not possible and a simple error had occurred and someone was trying to deflect blame
In the meantime, this deposit has earned R2000 interest
DrJohnZoidberg
Honorary Master
Bank error in your favour, collect R2000.
AchmatK
Honorary Master
Had something similar happen to me. Took them a few weeks to realise the error and they just reversed the transaction.
It does not even appear on my bank statements even though I kept screenshots that I sent them when I enquired about the incorrect deposit.
Fortunately there are still a few good people that will not simply close the account and pocket the money.
Moto Guzzi
Expert Member
The fact that banks can sit on your money without your choice(Ok you can chose a bank, but that means little), and subtract any amount from your account without your concent, we talking about new out of the blue orders appearing out of the blue from the clouds thanks to digital, this is where the law is seriously lacking.
I certerly don't pay the banks fees to loose money like this, and then afterwards must fight it at a cost.
This is a classical case of one type of modern corruption hold on your money, its just so easy with digital.
It seems like everybody on the planet is boss of your income, except you=Wrong.
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Depending what these lawyers say, I will keep any interest
A very poorly worded letter from these lawyers
Bad grammar and 3 spelling mistakes, sent to incorrect email address
No proof of payment from the payer
No instruction where to pay any refund
"I must fecs the consequences of my aktion"
and
"My letter of altimo"?
The street address of these attorneys is 111 Queen Nandi Drive in Kwamushi. Looks fake to me
Bad grammar and 3 spelling mistakes, sent to incorrect email address
No proof of payment from the payer
No instruction where to pay any refund
"I must fecs the consequences of my aktion"
and
"My letter of altimo"?
The street address of these attorneys is 111 Queen Nandi Drive in Kwamushi. Looks fake to me
Stokstert
Executive Member
After closing my RSAWeb account, they charged me 3 months later for the router I have paid separately for during the Black Friday specials. They just opened another debit order. It took another 3 months with a lot of hassles to get refunded yesterday.
Had two unauthorised debit orders from SA Business directories.
495 and 1000
Contacted investec - they immediately refunded and cancelled the debit order.
Its been a month now, but neither SA business directories, netcash(facilitated the debit order) or investec can provide me with any debit order mandate or authorization.
495 and 1000
Contacted investec - they immediately refunded and cancelled the debit order.
Its been a month now, but neither SA business directories, netcash(facilitated the debit order) or investec can provide me with any debit order mandate or authorization.
theratman
Honorary Master
Had a few from vodacom on my Standard Bank account over the last few months. Never had a vodacom contract. Reversed 3 that were R350 each, but was hit with another one today that was R987! Jirre. Reversed and it was back in my account in 5 minutes.
akescpt
Honorary Master
what's the process to reverse?
TribbleZA
Honorary Master
I am having trouble with Planet Fitness. In desperation, I have tried stopping it at the bank but the numbers change every month so it cannot be. I have phoned to cancel it several times. Going to go and have it reversed (well try to).