theratman
Honorary Master
Did it on the app, Manage > Debit Orders > Reverse Debit Order and then selected the one to dispute. Money was back in 5min, but it does cost R5 to do this.
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Name and Shame: Unauthorised Debit Orders Thread
- Thread starter AirWolf
- Start date
Did it on the app, Manage > Debit Orders > Reverse Debit Order and then selected the one to dispute. Money was back in 5min, but it does cost R5 to do this.
TribbleZA
Honorary Master
Absa has a limit of 500 for reversal or removal. Mine is more than that
Be careful, had this happen to me last year (MTN) and turns out someone opened three contracts in my name - one of those calls about phone specials and a random person somehow gave my name and MTN never confirmed identity. MTN happened to have my banking details form a Debit Order ten years earlier and just reactivated.
Eventually had R 75,000 demanded from me.
Learned a few valuable lessons:-
1) There is no way to get through to anyone to help you if you are not an account holder - go through the options and unless you can provide an account or mobile number to verify you are a customer, the line will go dead, that's it! Even social media was of zero help!
2) A debit order instruction does not have an expiry date and can be reactivated at any time - even ten years later!
3) None of the supposed regulations are of any help. Tried every possible Ombud and nothing!
4) The police are useless - surprise. Case was eventually transferred from my local city to Durban and summarily got notification case was closed due to lack of evidence - more like some useless oxygen thief couldn't be bothered to make a few phone calls!
5) Make sure you get every company with debit orders in your name to delete your records after you stop dealing with them and GET CONFIRMATION IN WRITING! Took me nearly a year of persistent pressure before MTN deleted my records.
I hope you have a different situation but, if not, all I can say is good luck - you are in for months of frustration!!
Similar experience with Telkom.
Last year Feb I received an SMS to say my Delivery is being delivered that day.
I had ordered nothing, so was a bit surprised.
18h00 that evening, a courier arrives with a Delivery.
I say I didnt order anything, he says, it's an Iphone from Telkom. I say, nope not for me. He reads out my name and says it's definitely for you sir. Please take it, this is our last delivery for the day.
I call telkom, FU**N useless Cnuts...
I go into a walk in centre, who confirm that a contract was taken in my name, i ask them to cancel it and return the phone. This woman tells me, they can't do anything, I need to call the call centre.
Now I last had a telkom account in 2012, so they had my details on record.
Seems someone took out a fraudulent account in my name, probably hoping to intercept the phone?
Anyways, about 100 calls to telkom later, they had still not cancelled the fraudulent contract.
Sometime in April, R60 was deducted, then nothing in May.
I then discovered, a Fraudulent Vodacom account in my name, a fraudulent Nedbank Cred card and a Fraudulent Loan taken from fin24 or something.
I go to SAPS, report all 4 cases and make contact with Vodacom, Nedbank and Fin24. I also inform telkom and my main bank. Vodacom, Nedbank and Fin24 write everything off and remove the information from my Credit record (transunion).
I tell my bank that NO Debit orders, ESPECIALLY TELKOM are to be allowed on my account.
A few weeks go by and we're overseas. Day 2 on our trip and R26000 is debited from my account, Ref TELKOM.
yirre, I tripped. Called the bank and Telkom and had them re-imburse it immediately. All charges to be reversed and threatened to sue both. Telkom rolled their eyes, my Bank jumped through hoops to keep me as a client.
SAFPS was also useless, because I was listed there, yet, all these accounts still got opened fraudulently.
akescpt
Honorary Master
they must darrem try to debit R26k from me...they will be left limp with disappointment...
Was on haj at the time, so logged onto banking on payday to transfer money to my mom for her and our kids back home. Otherwise i would not have known.
akescpt
Honorary Master
wow...horrible timing...
TheChamp
Honorary Master
Out of the blue after not having these in ages, Nudebt debited R98, the Nudebt I find online seems to be some debt collection company, only problem is I don't have any outstanding debts, let alone anytime handed over to debt collectors.
Anyway, I reversed it and canceled the debit order.
Anyway, I reversed it and canceled the debit order.
TheChamp
Honorary Master
It does not look like the mandate thing where you have to approve is being taken seriously by the banks.
Capitec asked for proof that I did not have a Vodacom debit order
I asked the lady if she cared to look through 12 years of bank statements, she would not find one instance of a payment to Vodacom
The response to that was Vodacom may have used an agency to collect the money
I got this ladies name. dept and phone (Consultant: Chargeback Operations Financial Crime Operations) and registered a complaint about her attitude
Two weeks later I received a written apology and it was sorted out
I asked the lady if she cared to look through 12 years of bank statements, she would not find one instance of a payment to Vodacom
The response to that was Vodacom may have used an agency to collect the money
I got this ladies name. dept and phone (Consultant: Chargeback Operations Financial Crime Operations) and registered a complaint about her attitude
Two weeks later I received a written apology and it was sorted out
Tongs of Destiny
Expert Member
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go to www.mycreditcheck.co.za
sign up for free and you can see if you have any issues on your name, that's how I picked up Vodacoms illegal "trying to bill and sue me" contract that was taken out in my name from a twat far far away, worth a squizz every now and then.
its free
sign up for free and you can see if you have any issues on your name, that's how I picked up Vodacoms illegal "trying to bill and sue me" contract that was taken out in my name from a twat far far away, worth a squizz every now and then.
its free
Kosmik
Honorary Master
Its annoying because I'm likely going to have to bounce Blue Securities debit order this month as they just decided to add a ~R100 community levy to the account without consent or agreement over and above the contracted fees.
thestaggy
Honorary Master
Has anybody heard of or know of airboombox dot com? (Not putting the full link as it is a scam site)
A friend of mine tried to order something from them and they are now being hit with recurring debit orders - essentially a ''subscription'' - and it is impossible to cancel it through the site. UK based ''company'' and I see there are complaints about them from as far as the Netherlands.
www.trustpilot.com
The address on their website is a giveaway that this is a scam, street view is someone's garage in Essex.
I am trying to assist this person - they are a bit of a menace to themselves when it comes to anything tech/online - and seeing as the actual site won't cancel the subscription, I am guessing it will have to be a talk with the bank.
A friend of mine tried to order something from them and they are now being hit with recurring debit orders - essentially a ''subscription'' - and it is impossible to cancel it through the site. UK based ''company'' and I see there are complaints about them from as far as the Netherlands.
Airboombox is rated "Poor" with 2.5 / 5 on Trustpilot
Do you agree with Airboombox's TrustScore? Voice your opinion today and hear what 5 customers have already said.
www.trustpilot.com
The address on their website is a giveaway that this is a scam, street view is someone's garage in Essex.
I am trying to assist this person - they are a bit of a menace to themselves when it comes to anything tech/online - and seeing as the actual site won't cancel the subscription, I am guessing it will have to be a talk with the bank.
supersunbird
Honorary Master
Has anybody heard of or know of airboombox dot com? (Not putting the full link as it is a scam site)
A friend of mine tried to order something from them and they are now being hit with recurring debit orders - essentially a ''subscription'' - and it is impossible to cancel it through the site. UK based ''company'' and I see there are complaints about them from as far as the Netherlands.
Airboombox is rated "Poor" with 2.5 / 5 on Trustpilot
Do you agree with Airboombox's TrustScore? Voice your opinion today and hear what 5 customers have already said.
The address on their website is a giveaway that this is a scam, street view is someone's garage in Essex.
I am trying to assist this person - they are a bit of a menace to themselves when it comes to anything tech/online - and seeing as the actual site won't cancel the subscription, I am guessing it will have to be a talk with the bank.
Depending on the bank, it can be very easy to create a new account and then close old one, and just update the relevant people with the new details (probably best early in month).
longboy
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610 - Average.
Thanks for this. There are multiple loans showing unpaid from Stokvel Trust and Standard Bank (I never used Standard Bank ever) and Telkom SP... What the ****...this is going to take forever to sort out.
Tongs of Destiny
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welcome to my world... this is how I found the Vodacom person phoning wasn't a scam.
Trying to get hold of Vodacom was a nightmare, but eventually it all got sorted <-- but one has to waste your own time and money by driving around getting police affidavits etc. ugh but at least now all my scam junk is gone. This all from someone using my ID <-- beware of hotel check in staff who photocopy your ID!
Aquila ka Hecate
Executive Member
My Standard Bank account is a mess right now.Had an unauthorized Vodacom debit order go off about an hour agoI've never had a Vodacom account before.
They tried to debit a Flexicare debit order twice, realised their mistake and reversed one.
They sent out an SMS saying my OnePlan account had not yet been paid - according to my account, it was.
They debited a SBSA homeloan payment off my account, about 4 months after it was paid up.
I am so, so tired of this.