Neotel hits back after SEACOM network reports

interesting response...

even tho they dont give a hoot about residential customers, it seems neotel is indeed committed to their corporate clients.

Also interesting is the fact that neotel rely on infraco...
 
That article actually reads from the one "neotel outage" to the other "neotel breakage". So no matter what Neotel said at the end of that article, it has "INSTABLE, WEAK and POOR NETWORK" written all over it.

I mean geez, how many outages did they list there? Sounds like a hurricane went through this country and wiped out cables and towers all over ?!

And if you phone Neotel's helpdesk , their SMTP is down now.....How is everything failing so often? Constantly -something- is going down.

Almost sounds like Neotel is not maintaining their stuff, they just build it and then makes like Eskom and rockoff ?

One industry player, who asked to remain anonymous, however suggested that the network problems may not be only Neotel’s fault, but also involves Infraco’s fibre network.
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...oh wait...
 
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therefore we have now had to manually shift to the 3rd route which runs through Durban, Pietermaritzburg and Bloemfontein.”
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I can walk to that cable, I saw it being laid yet my area doesn't have coverage which makes me wonder if we'll ever get coverage:confused:
 
My cybersmart account has always had a minimum of 80 ping (while my telkom account has 25) to local servers. Its got to do with cybersmarts own network imo.
 
“Neotel is the only operator able to offer the flexibility of using any of the cable systems that land in South Africa, depending on the customer's requirement,” said Hay.
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This is untrue. Most of the larger service providers have access to multiple/all cables.
 
diabolus said:
Almost sounds like Neotel is not maintaining their stuff, they just build it and then makes like Eskom and rockoff ?
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The national backbone that Neotel is using belongs to InfraCo. They were originally meant to take it over directly but then the government changed their minds.

The physical infrastructure is very old. Parts of it are legacy Esitel (Eskom) networks, other parts are from the legacy Transtel (Transnet) network and the rest was built in preparation for the new SNO when the DoC was supposed to license them in a year. Much of it is well over 5 years old and didn't get maintained much since it couldn't be turned on while the DoC fumbled.

Thus Neotel are busy with their own brand new shiny national backbone in partnership with VC and MTN and we will no doubt see the fruits of that soon. While it may not be launched with as much fanfare - the fibre from DBN to JHB is as important to our international Internet access as Seacom was.
 
If one were prone to conspiracy theories...

... one might imagine that Neotel who are an investor in both EASSy and WACS might have a vested interested in Seacom not developing much market share prior to the arrival of the other cables. Suspect that Seacom is being screwed by the incumbents who are making it hard/expensive to connect clients in South Africa.
 
Neotel hits back after SEACOM reports
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Hits back? Confirming most of cybersmart's issues as something they are looking into is hitting back?

I was hoping for name calling and finger pointing!
 
Backbone

@ Ambo @ last someone with insight that doesnt have a lemon stuck up their .....

As for coverage... that sounds like you think the cable is meant to do that?
 
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Action has been taken to ensure that the backhaul availability remains within carrier standards in future, by providing three independent routes,” said Neotel’s Executive Head of Technology, Dr. Angus Hay.
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Wonder what their definition of carrier standards are? In my book it's 99.999% uptime which does not leave many hours in the year available for downtime.

Seacom should also look at installing another submarine cable between Mtunzini & Melkboss strand.
This would add some protection as well as provide them with a link to the other cable projects running down the west coast for international redundancy purposes.
 
ponder said:
Wonder what their definition of carrier standards are? In my book it's 99.999% uptime which does not leave many hours in the year available for downtime.

Seacom should also look at installing another submarine cable between Mtunzini & Melkboss strand.
This would add some protection as well as provide them with a link to the other cable projects running down the west coast for international redundancy purposes.
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Damn good idea, Wonder if Anyone would want to lay out the capital for that little project? Wouldn't it make costs go up again?
 
M0nk3yl0v3r said:
Damn good idea, Wonder if Anyone would want to lay out the capital for that little project? Wouldn't it make costs go up again?
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It's a short hop so compared to the entire cable it should be relatively 'cheap'.
 
ponder said:
Wonder what their definition of carrier standards are? In my book it's 99.999% uptime which does not leave many hours in the year available for downtime.

Seacom should also look at installing another submarine cable between Mtunzini & Melkboss strand.
This would add some protection as well as provide them with a link to the other cable projects running down the west coast for international redundancy purposes.
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That is a pretty good idea. Why go through the trouble of digging up over 1000 km of dirt when you can just lay a cable at the bottom of the sea?

Neotel make me cry. They are always "looking at" and "improving" but nothing seems to change...
 
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