Neotel network down

No offense, but things happen, there will be down time, it's a fact of life, it happens to everyone, Vodacom, MTN, Telkom etc...

Professional companies will do only 1 thing... GET IT FIXED ASAP.

Stop moaning that your p0rn is downloading... go spend time with the family... if you run a business, have a back up plan... just get over it!
 
Seems very unfair to moan at Neotel for the break. We have 100's of diginets with Telkom and not a day goes by where there is not at least one line or more down.

Its how quick the services are restored.

A cable break can happen to anyone - look at the break that have happened in the middle of the ocean.
 
ic said:
Perhaps my curiosity is getting the better of me, but I would like to know which company actually caused the breakage of Neotel's fibre in that area, as well as the other similar recent incidents mentioned in the news article:http://mybroadband.co.za/news/Telecoms/6598.html
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The same company that keeps chopping up the telephone lines in my area... and the water pipes...
 
mackape said:
Everyone is making very valid points. I personally believe that most of the negative comments are due to frustration that has been creeping in. Over the last few months, we have heard things like overcharging of data, drop in reliable signal, Neoflex promises, bad service problems, etc. etc.

In lieu of another reasonably prices service provider, and constant feedback to keep the consumers informed, what else can we us customers do except complain?

Neotel Rep, welcome back after a long absence. Could you please give us an indication as to whether you will be answering some of the other threads (even if you just tell us “no”, that will also suffice)?
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+1. Pretty much what I was getting at as well. My fear is that problems/complaints will be ignored or swept under the proverbial rug. I hope that is not the case though. I suppose the first few months(after Neoflex's release) will go very far in assessing whether many of the forumites grievances were merely coincidental or something that will become more commonplace as subscriber numbers increase.
 
Neotel said:
It seems that a combination of media hype and one or two individuals blew a relatively minor incident out of proportion.

This was a localised access fibre break. It did affect some local customer circuits connected to the specific fibre, but there was no question of it affecting a larger area. Also, all the enterprise services affected were kept within the availability parameters of their respective Service Level Agreements<SNIP>
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Yeah - right - you guys are so out of you're SLA's on our NeoConnect Service - you'd now have to supply un-interrupted service for something like 4 years....
 
gdiza said:
No offense, but things happen, there will be down time, it's a fact of life, it happens to everyone, Vodacom, MTN, Telkom etc...

Professional companies will do only 1 thing... GET IT FIXED ASAP.

Stop moaning that your p0rn is downloading... go spend time with the family... if you run a business, have a back up plan... just get over it!
Click to expand...

I am in 100% agreement, we were talking downtime of about 2-3 hours, nothing like your DSL or PRI lines being down for 6 weeks. The speed at which they fix everything is the true indication of service. Other issues like overbilling etc happen in just about every company as far as I am aware.
 
Shake&Bake said:
Doubt it, the only time they log in is for PR and damage control.
Nothing really interactive from them as yet :rolleyes:



Fsckin' aye!
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ATM I think its only PR...as almost all of the threads in their section needs some damage control :D
 
NeoFan said:
I am in 100% agreement, we were talking downtime of about 2-3 hours, nothing like your DSL or PRI lines being down for 6 weeks. The speed at which they fix everything is the true indication of service. Other issues like overbilling etc happen in just about every company as far as I am aware.
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Well - when they sell you an SLA and don't meet it....
Our line is still down due to their fibre 'break' so their saying they are meeting their SLA's is the greatest hogwash ever...

If you do sign for Neotel's fiber service - have penalities for not meeting their SLA's.... you'll make a fortune!
 
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