Neotel network speed degradation update

My connection was down this morning. Let's hope this means they're busy upgrading the base station/tower. Will go home over lunchtime to test.
 
About 3 weeks ago my neoflex connection slowed down drastically. The EV-DO light on the router that used to shine no longer does. Since then it's been ridiculously slow except for a ten minute period last week Monday when the EV-DO light shone.

Area: Lynnwood Glen
Down: 108kbps
Up: 49Kbps
Ping: 546
 
Neotel rep, you have a PM

Please forward cancellation form to that email !!

http://www.speedtest.net/result/430830634.png
34kbs = 4.25KB/s - This must be a record.

I'm sick and tired of the incompetence of your helpdesk, no show of your techies and empty promises from you. You are on these forums and choose to answer the easy questions but the bigger problem around your networks you don' have any answers for - why is that?
We still have no answer from you as to what caused all these problems, a concrete date as to when they will be resolved.

Please, I pray that my cancellation at least goes smoothly.
 
nk1 said:
Neotel rep, you have a PM

Please forward cancellation form to that email !!

http://www.speedtest.net/result/430830634.png
34kbs = 4.25KB/s - This must be a record.

I'm sick and tired of the incompetence of your helpdesk, no show of your techies and empty promises from you. You are on these forums and choose to answer the easy questions but the bigger problem around your networks you don' have any answers for - why is that?
We still have no answer from you as to what caused all these problems, a concrete date as to when they will be resolved.

Please, I pray that my cancellation at least goes smoothly.
Click to expand...


FIANLLY!!! SOMEONE WITH BALLS ....
 
Yster21 said:
My connection was down this morning. Let's hope this means they're busy upgrading the base station/tower. Will go home over lunchtime to test.
Click to expand...

My connection is still a steaming pile of pooh. Hope yours is better. I'm now getting speeds of between 1kB/s and 45kB/s. Seems the only thing the "upgrade" improved was the latency, everything else got worse.

I'll try it tomorrow from my secondary location in the east rand. Last time I used my device there, the speeds were brilliant. If that's changed then I will definitely cancel this contract.
 
nk1 said:
Neotel rep, you have a PM

Please forward cancellation form to that email !!

http://www.speedtest.net/result/430830634.png
34kbs = 4.25KB/s - This must be a record.

I'm sick and tired of the incompetence of your helpdesk, no show of your techies and empty promises from you. You are on these forums and choose to answer the easy questions but the bigger problem around your networks you don' have any answers for - why is that?
We still have no answer from you as to what caused all these problems, a concrete date as to when they will be resolved.

Please, I pray that my cancellation at least goes smoothly.
Click to expand...

This reminds me of what I went through with Vodacom. Now I was dumb enough to take out a contract with Neotel. That'll teach me eh?

Neotel Rep sent me a PM asking for my details so he can arrange a techie for me. If you say they mess you around, I won't even bother. I'm very agressive by nature, and try to avoid this sort of crap where I can. So Neotel Rep, unless you can give me positive proof that you will be able to send someone and be on time etc...it's best we don't have any contact at all.

In the meantime I'll be getting my cancellation forms ready. As this has been going on for months, I suggest everyone battling with the same issues post a comment on hellopeter.com. Unfortunately it's the only way to bully the giant into listening. And believe me, it does work. Having a 1000 negative comments on hellopeter WILL DO DAMAGE!
 
They out source because it costs money to them they will only send techs out if there is a collective in the area so they can go around and go see a few people instead of one or two i was told they have a list of 250+- people.
 
Everyone enjoying their lovely speeds?
I've been getting 20-30kb/s all day every day.
I'm so happy I joined Neotel.

I've been so patient for so long, even my friends are saying how they can't believe I've exercised patience for this long.

I'm edging slowly towards cancelling my Neotel contract.

I'm so sick and f'ing tired of this.
If I wanted the speeds I'm getting, I would've gone 384 on my Telkom account.
 
Last edited:
@ zerofocus:

Please may I have your Neotel service number to investigate your claims further.
 
I Connected a Standard Aerial F-Type Connector UHF Yellow band antenna with standard ellies coax.

Did speed tests until I found the optimum direction to point it North North West! Speedtest.neotel.co.za : 1154kbps
Mounted it under my TV antenna and what an improvement!

RSSI: 70
DL: 130 KB/s
UL: 14 KB/s

Average DL speed over 48Hrs: 66KB/s

Did not even know the phone could show 4 bars always thought 3 was the norm as I am supposed to be in a excelent coverage area!
 
Cameronkk said:
I Connected a Standard Aerial F-Type Connector UHF Yellow band antenna with standard ellies coax.

Did speed tests until I found the optimum direction to point it North North West! Speedtest.neotel.co.za : 1154kbps
Mounted it under my TV antenna and what an improvement!

RSSI: 70
DL: 130 KB/s
UL: 14 KB/s

Average DL speed over 48Hrs: 66KB/s

Did not even know the phone could show 4 bars always thought 3 was the norm as I am supposed to be in a excelent coverage area!
Click to expand...

How long have you had your setup?
 
No, No, the Antenna has been up for about a week I have been with Neotel for 3 Months
 
You could be in a good area without tower congestion
iam in centurion two the speed sucks do you know which base station you pointing at?
 
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I am in Valhalla, Pointing the antenna towards Thabashwane or what eva the spelling is (Voortrekker Hoogte) in the direction of Radio Uitkyk. If that helps.
 
Does the PN not give an indication on the tower?
 
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