Neotel network speed degradation update

ok seem to be connected now - seem to still be getting disconnect issues tho - will post again soon.
 
Well my connection is back to terrible, no wait, it's actually got worse! I was having speeds of over 1000kbps this weekend now I'm worse off then I was last week! My speeds are in the 100kbps range and my latency is between 1000ms to 3000ms and that's only if my packets get through. This is with an external arial and an RSSI of 70.

If Neotel does not get back to me on this issue then I will cancel. All I want is a progress report as well as a fix within the next couple weeks. That is not to much to ask from your telecommunications company. I'm paying R999 for an super high latency 128kbs connection? This is not supposed to be ISDN. :mad:

Just to be clear I'm not to angry with the speeds, I'm simply put off with the fact that Neotel takes so long to roll out an solution to this problem. Along with the little feedback regarding the fixing of said problem.

BTW to anybody that doesn't know-> If you need to get your RSSI you simply type *#2368*#07# on your phone and browse to your RSSI.
 
Plugged in my Neotel arial. RSSI jumps to 96 and the bar drops to 1. At 26 Points higher you'ed asume that my connection would be worse, guess again, it stays the same.
 
Paulshof Area

Time: 19h20
Down speed: 287kbps
Up speed: 30kbps


Time: 20h07
Down speed: 87kbps
Up speed: 9kbps

Time: 22h56
Down speed: 122kbps
Up speed: 43kbps
 
Speed degredation issues by PN/Area

I live in the Epsom Downs area of Bryanston and I am having a bleak time of it.

My PN frequently switches between 164 and 304. I find I have better speeds on the 164 base station than the 304.

My current readings are as follows:
Package: NeoConnect Prime
PN:304
RSSI:100 (no external antenna)


I'll post a few PN 164 test results, when I can.

Who else has a PN of either 164 or 304 and what are your speeds like on average?
 
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I was getting only about 100 kbps on neoflex connection seems more stable only had one drop but dog slow.
 
i live in wilgeheuwel (good coverage according to neotel) and received my neoconnect prime phone 10 days ago. i spoke to tech support last week about my low signal and slow speeds who said theyd send a technician to investigate but nothing happened.

this morning i had an X1 on my screen and no internet, even the quality of voice calls was bad. i spoke to support again and got a rehearsed story about maintenance that is being done on the entire network but they cant give me any info specific to my area or when it is expected to be running again. i requested a termination but im told there is a 30day notice period. it is not fair that i must now pay for an extra month on top of 10 days of very poor service that i have already had.

@neotel rep: do i have any other options here?
 
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