Neotel network speed degradation update

Well, it seems Neotel fixed itself sometime last night. I now have an RSSI of 83 and I'm connected to a different tower to the one that gave me grief last night (PN is 496 instead of 160). Just did a speed test and I can hardly believe the result.

http://www.speedtest.net/result/591577158.png

If Neotel was performing some sort of network upgrade last night, they should really have sent an email to their customers in advance or have a recorded message at the call center informing those on hold of any major known issues. A little information goes a long way to calming down worried customers.

Think Neotel, THINK!!!
 
orin, I feel happy for you, I really do, but for us Sandtonites its just getting worse. This is my net meter.

Incoming Outgoing
======== ========
Current Transfer Rate 7.41 KB/s 308 bytes/s
Average Transfer Rate 19.4 KB/s 539 bytes/s
Maximum Transfer Rate 157 KB/s 9.30 KB/s
Total Data Transferred 611 MB 16.6 MB

Elapsed time: 08 hours -56 min -38 sec

Ive only done 600 megs the WHOLE of last night. WTF!?
 
agentrfr said:
Ive only done 600 megs the WHOLE of last night. WTF!?
Click to expand...

I did a grand total of 146 mg for the last 24 hours.

I got through to a Neotel "supervisor" or something yesterday. I basically told them to stop apologising and fix my problem. I gave him until the end of the week. Otherwise I stop the debit order and they can come and fetch their device.
 
ushir said:
Mine was periodically connecting to that as well. What do u usually connect to? I was on PN 208
Click to expand...

I usually connect to 328 or 160 - This morning I was able pick 328 again but the speeds were still poked.
 
at midnight last night my speeds returned albeit half of what they used to be. I will cancel if it does not improve. If R3000 of equipment cant get u decent speeds on neotel, nothing will.
 
Just want to add my woes, speed and connectivity degraded into uselessness since i signed up in July. It's now extremely slow and can not keep any type of connection alive.

My reception/signal strength has not changed though.

I'll also be forced to cancel if this does not change soon.

The fact that neotel's account managed/data management support is also non-existent is also becoming a real big deal breaker.

What really takes the cake is , i am online at 1am-2am in the morning during the week and there's NO EXCUSE to have these horrible speeds at that time! Even Vodacom and MTN's speeds -accelerate- during those times, Neotel can't even open a local page!
 
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Is it yet another congestion issue? I've checked my connection a few times between 11pm and 6am and it doesn't make sense to be synching at 2.45Mbps and only getting 400kbps at those times. During the day it's obviously slower at between 50kbps and 200kbps. This has been the case since the disconnection issue was fixed last week.
 
I left my PC on at home to finnish dl'ing the new stargate. Ive got a speed meter on. I will post my average speed for today soon as I get home.
 
FFS! EPIC FREIKING FAIL!!! WP!!! Ive spent 17 hours trying to dl the new stargate, and it boots me off with a message saying im too slow. 17 hours in and no resume. WTF?!

On a brighter note, the speeds are back to +100kB/s, BUUUUTTT disconnects are r*(&!@$ me, EVERY 30 SECONDS.

EPIC FAIL
 
agentrfr said:
FFS! EPIC FREIKING FAIL!!! WP!!! Ive spent 17 hours trying to dl the new stargate, and it boots me off with a message saying im too slow. 17 hours in and no resume. WTF?!

On a brighter note, the speeds are back to +100kB/s, BUUUUTTT disconnects are r*(&!@$ me, EVERY 30 SECONDS.

EPIC FAIL
Click to expand...

Why don't you use torrents or news servers? The worst is when the phone freezes when I walk out in the morning after downloading 5MB of 2GB :sick:
 
Can now connect to PN160, speeds are decent now - will keep monitoring. No disconnects as yet.
 
in my boredom due to slow internet i made a video about my call center calling experience:

[ame]http://www.youtube.com/watch?v=XHnzfIW88TA[/ame]
 
UPDATE : Rooihuiskraal, Centurion - PN 140 (Neotel Prime)
This morning @ 06:30 - 250kbs (kilobits)
From work @ 17:15 - 200 to 500 kbs
EPIC FAIL @ 18:00 - NOW - 80kbs

WTF!
Oh, I got an email saying that I will have some correspondence/fix in 14 WORKING days!
In that time I hope someone cancels their contract so that I can have their share of the bandwidth of the tower!
 
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I would watch the video...But I don't have the time. At 0.06 kbps It's gonna take a while... ;-P

It's been like this for 5 days now...And My call centre experience was the same as yours I assume...I can only assume cause I can’t watch the Video... ;-P

I'l give them until friday...The I cancell the crap...Pay the R1500 for the device and go back to ADSL pay R100 odd bucks extra for 4MB on 5GB with Afrihost...
 
nk1 said:
Can now connect to PN160, speeds are decent now - will keep monitoring. No disconnects as yet.
Click to expand...

Well, needless to say that did'nt last - back to the same old shyte!!
 
:D <---- Happy face

She is partially workingzors. Finaly got something done last night

Incoming Outgoing
======== ========
Current Transfer Rate 258 bytes/s 86 bytes/s
Average Transfer Rate 85.2 KB/s 2.42 KB/s
Maximum Transfer Rate 275 KB/s 16.1 KB/s
Total Data Transferred 2.44 GB 71.0 MB

Elapsed time: 08-21-10
 
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