Hi
I have noticed that the quality of service of Rain is better in high income areas in Durban than lower income areas.
Rain's network works best in places like Ballito, Umhlanga, Durban North, Amanzimtoti etc but other areas you are only able to achieve speeds upto max 1MB p/s download and 3MB upload. I am one of the users that have been using the network from it's early days and even upgraded on the second day after the launch of their 24/7 4 G unlimited which offers upto 10mb as per their offer.
I have mailed the support team on numerous occasions with a response once after almost a month. I responded on the same day and still waiting for a response. The poor customer service is something I have been reading quite often about Rain and there has been no attempt to resolve this.
So what is it?better service offered to rich areas to keep customers and just take money from lower income areas with pathetic service?
Could mybroadband.co.za escalate or investigate?
Thank you
I have noticed that the quality of service of Rain is better in high income areas in Durban than lower income areas.
Rain's network works best in places like Ballito, Umhlanga, Durban North, Amanzimtoti etc but other areas you are only able to achieve speeds upto max 1MB p/s download and 3MB upload. I am one of the users that have been using the network from it's early days and even upgraded on the second day after the launch of their 24/7 4 G unlimited which offers upto 10mb as per their offer.
I have mailed the support team on numerous occasions with a response once after almost a month. I responded on the same day and still waiting for a response. The poor customer service is something I have been reading quite often about Rain and there has been no attempt to resolve this.
So what is it?better service offered to rich areas to keep customers and just take money from lower income areas with pathetic service?
Could mybroadband.co.za escalate or investigate?
Thank you