vicv
Expert Member
It is said on Afrihost's site that you will be billed for overage. Unfortunate that you didn't recieve any notifications, but nothing you can do about it really.
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Never, never never never use Afrihost for a VPS solution
- Thread starter w1z4rd
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Probably because theyre one supplier amongst 30 or so and I dont login to the client areas unless I know there is a need.
Yeah, well I can. Ive cancelled all my hosting services with them.
We are still pondering our 60k adsl account with one of their subsidiaries. Their competition has been offering us amazing concessions if we move to them. I had kept the account with them out of loyalty to support a local EC business. Even yesterday I was complimenting Afrihost. Im not a random Afrihost troll.
Ive since learnt that Afrihost business practices can negatively impact my business so I need to readjust how I do business with them and their subsidiaries in the future.
Afrihost: I highly recommend you give users the ability to hard cap and protect themselves.
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Heisenborg
Honorary Master
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Yeah the same logic would apply actually
So you not ganna tell anyone why you stopped sending OOB notifications?Why did I get them in September but not October?
That IP Bandwidth Over Threshold feature in ClientZone is a customisable feature - so it depends on how this was setup and which IP address (You currently have two) experienced the spike in usage. You'll need to chat to your account manager to request more detail reports. However the information was available at all times in ClientZone as both a monthly summary and a daily usage report - and these kinds of reports can also be set on the server itself depending on which software you use. WHM can definitely send out these statistics to ensure you can manage your traffic.
Ultimately we look after the hardware and the network - the content and traffic is pretty much left to you.
Murmaider
Expert Member
That's the best thing I think I've seen you say about vps.co.za in a while...
I have just gone through the Afrihost T&C and AUP and I may have missed it, but I can't see anywhere that it states that the responsibility or onus of monitoring of bandwidth usage lies with the customer and the provider is completely absolved from this responsibility, regarding notifying the customer that they are nearing their threshold and that they have passed their threshold.
On the flip side of this, did no warning bells go off when no OOB report was sent?
Do you rely solely on a "best-effort" delivery service designed in the 1980's in order to monitor a usage based service for your
customer's vps? What happens of the email ends up in your spam folder and you don't see it or is filtered upstream somewhere?
Surely logging in and monitoring the usage should form part of your management of the customers vps?
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Arthur
Honorary Master
Curious to see if Afroman is willing to lose a 60k client over a 3k bill. More curious to see if this will set in motion a better provision of assistance from ISP's offering VPS.
I mean its clear to see that this in itself could cause havoc of immense proportion. I still do not see any sort of suggested resolve from them. But I suppose this thread is not the place.
I mean its clear to see that this in itself could cause havoc of immense proportion. I still do not see any sort of suggested resolve from them. But I suppose this thread is not the place.
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Murmaider
Expert Member
Moving your 60k away from Axxess will just work in Afrihost's favor.
When your payout for the purchase of a company is based on the performance of that company over X period, it makes sense to use the money you would pay for that company to undercut that company, forcing them to not perform so that you either crush the company or end up not actually having to pay anything out for the company.
But then again, I'm probably just rambling in my own head again...
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Please ramble on. I am sensing a wonderful topic here.
No, On giving this more thought, I think my loyalty to their subsidiary is more important than the 3k Ill lose on this account. Also while the other company is owned by Afrihost it is run differently. I guess I would feel bleak about costing a local company business because I got upset with how their parent company does business. I have a more personal relationship with the local guys and its not their fault that Afrihost are like this. Though I guess you could say I am down to the last proverbial straw.
IziWhatNow
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I don't know Afrihost's view, but there are some clients that I DON'T want even if they can bring the monies. You know, the type that goes to hello peter or mybroadband before coming to the service provider in question
Aah, okay, well that make sense :/
Yes ghoti is one of those peoples... LMFAO... I kid I kid. I myself have waited almost 3 months for a call from afrihost regarding their cloud. Time is still ticking away. And no I am not really concerned I have moved on.
PS: Ghoti I am glad to see such brand loyalty. It is hard to find. I hope they are more than willing to help you.
PPS: just move your VPS servers. Kla problem solved and dont forget to comment on the cloud standing for ZA. I am sure you would want to now
Here is the link: http://mybroadband.co.za/vb/showthread.php/572107-ZA-Cloud-Standing
PS: Ghoti I am glad to see such brand loyalty. It is hard to find. I hope they are more than willing to help you.
PPS: just move your VPS servers. Kla problem solved and dont forget to comment on the cloud standing for ZA. I am sure you would want to now
Here is the link: http://mybroadband.co.za/vb/showthread.php/572107-ZA-Cloud-Standing
I still havent got a reply to the tickets I opened this morning, but a reply is irrelevant. If you have business practices that can be a liability, people need to be warned. If Pakka is the type of person who would prefer to hide business practices that can cost you then he certainly is also someone I would not like to do business with.
One thing I am worried about is the inability for me to remove my credit card from Afrihost. They really force you to keep your credit card in their records
I will be changing my opinion.
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We don't try to lose clients. No matter what they spend with us - every client with a R9 wordpress blog is just as important to us. However, we also can't set a precedent to waive legitimate billing in light of a complaint. I honestly don't see any basis to do so in this case, particularly when it's being labelled as an unsavoury practice. I think we're pretty upfront about how we manage our servers and data centres and we're pretty consistent in our administration and billing.
Murmaider
Expert Member
<conspiracy theory>
Well, if you "buy" a company for R50mil (for example).
You pay R10mil for it and say to them that you will pay that other R40mil to them if they hit key performance markers over a 5 year or 10 year period.
You then make the other company buy their product through you at a reasonable price (at the time).
You then take that other R40 mil, call it a marketing budget and subsidize your product which competes with the other company and offer it retail for far lower than the reasonable price which was given to the other company (contracts and stuff).
You have now forced the other company to have a higher cost than what you offer as retail, so a lot of the other companies subscribers move across to you, which makes it very difficult for the other company to get anywhere close to their performance markers and they are paying you above retail price for the product which they still have to resell.
At the end of the period, you have the majority of their customer base, they haven't hit their performance markers, so you don't have to pay out anything more and you gain the company for only R10mil instead of the original R50mil.
It would be a very clever tactic, but it's probably just all in my head. </conspiracy theory>
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I still havent got a reply to the tickets I opened this morning, but a reply is irrelevant. If you have business practices that can be a liability, people need to be warned. If Pakka is the type of person who would prefer to hide business practices that can cost you then he certainly is also someone I would not like to do business with.
One thing I am worried about is the inability for me to remove my credit card from Afrihost. They really force you to keep your credit card in their records
I will be changing my opinion.
We do keep payment details on records, otherwise anyone who decides they don't want to to pay their invoices will just change or delete their payment details. I think it's pretty standard business practice. If we bill you for anything that we didn't invoice, you're welcome to PM me
We do keep payment details on records, otherwise anyone who decides they don't want to to pay their invoices will just change or delete their payment details. I think it's pretty standard business practice. If we bill you for anything that we didn't invoice, you're welcome to PM me
This morning I was in the old client area zone. Where I could cancel vps`s. During the course of the morning I changed to the new client area zone which I see shows your bandwidth usage clearly. How do I cancel a service in the new client area zone?
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Arthur
Honorary Master
This thread is getting perilously close to being defamatory and thus actionable. Context is always important, so my advice is: cool it, or say it elsewhere in MyBB.