You'll have to log that with your account manager. As I mentioned, the info is all there in ClientZone, but the bandwidth notifications are IP specific and you had multiple IP's running on that server.
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Never, never never never use Afrihost for a VPS solution
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You'll have to log that with your account manager. As I mentioned, the info is all there in ClientZone, but the bandwidth notifications are IP specific and you had multiple IP's running on that server.
So Afroman found a standing point and he is just taking it home. You can see it in your clientzone... Its like they replaced the rep with a regex script. Everything can be found in the clientzone... Including why you didnt get the last OOB mail notification 
So ghoti lets disregard the fact that it took how many hours to get a ticket response and log another ticket to your account manager.
"Paste Vas Statement of insanity" -- Far Cry 3
So ghoti lets disregard the fact that it took how many hours to get a ticket response and log another ticket to your account manager.
"Paste Vas Statement of insanity" -- Far Cry 3
Im going through the clientzone not sure where you set the bandwidth notifications. IE, if its IP specific how would I add extra IPs to that warning? I dont see any place for me to control those warnings. I am getting lost between the new and the old interface so I could be missing it.
koeksGHT
Dealer
Thit is why I moved my server back overseas. 2c per GB overage fees, what would that have costed you? <$10 lol
Elitehost is best deal I have found locally otherwise I was forced to move back overseas. DigitalOcean (I get ref credit hehe)
Digital Ocean $10 promo code DIVEIN10 
Elitehost is best deal I have found locally otherwise I was forced to move back overseas. DigitalOcean (I get ref credit hehe)
Digital Ocean $10 promo code DIVEIN10
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That is why I moved my server back overseas. 2c per GB overage fees, what would that have costed you? $10 lol
Elitehost is best deal I have found locally otherwise I was forced to move back overseas. DigitalOcean (I get ref credit hehe)
Digital ocean only allows you one IP per VPS
I actually have two vps`s with them and love it. Theyre great for single websites but not so great for cPanel servers if you want to resell them for clients to host on. Elitehost are nice. I wouldnt have got this oob bill. They offer unlimited bandwidth.
Why does your client go through a middleman such as your self?
IziWhatNow
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Because he pays for their OOB charges
Bar0n
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Bar0n
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I have a question... what if it's not hacked or malware-infested? What will you tell the client then? Did you market it to them as an uncapped solution?
No, I didnt market it to them as an uncapped solution. I sold it in the limitations that I was given. Why on earth would I sell something and give it different specs? :wtf:
Im already contacting debt collectors in the country the client resides in: http://www.ukdebtcollection.com/debt_collectors.htm
It's on your old ClientZone under myBandwidth
There is no place to set those bandwidth notifications. Which is why I am asking about it.
I have:
IP Based (Dedicated) Bandwidth Threshold Notifications: -
I have my server listed there and one IP. So how do I add the other IP to protect myself? Also, is it possible to see per IP usage so I can confirm that it was the 'unmonitored' IP that used the data?
Other people in the future will find this information useful.
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If the VPS truly has been off there should be no reason for an overage bill
Please PM me your info.
If the VPS truly has been off there should be no reason for an overage bill
Please PM me your info.
You guys charge for the excess bandwidth 2 months in arrears or something like that. So instead of getting the bill on the month so I have a chance to stop it, you delay the billing by a couple of months so the client is truly shafted. Like for instance you will be billing me R2200 in December, for bandwidth bill racked up in October.
Eish bra... I dont have a chimney but maybe you can use the sewage line to get to my stockings....
Sorry to hear about the client bud, whats your next step?
Absorb the cost. Never use Afrihost again. Nothing else I can do. I got royally shafted.
IziWhatNow
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Usually its the middleman who does the shafting