new computer running slower than last

[PostmanPot]

so these components are no longer available?
if they were going to put in a single core processor, they would have used a LGA 1055 sandybridge instead (those are single core right?) maybe its not supposed ignorance, but actual ignorance they exploited lol

There could be a few lying around at suppliers, can't be sure.

A new, single core Sandy Bridge Celeron setup with 4GB RAM, superior to the Sempron, would've been slightly cheaper.

So there would be no reason supplying new LGA775 since LGA1055 is cheaper and therefore there's more profit. So the only reasons would be they misinterpreted you/genuinely wanted to help, or sourced second-hand LGA775 parts for much less...

 

[kilobits]

You get dual core celerons, don't you?

In any event, a cursory glance at benchmarks, shows the sempron to be faster than a similar clock speed celeron, explaining the issue.

They Celeron G460 will snot-klap ave's old Sempron... finish an' klaar... one way charna.

http://ark.intel.com/products/63913/Intel-Celeron-Processor-G460-(1_5M-Cache-1_80-GHz)

Launch Date Q4'11
Processor Number G460
# of Cores 1
# of Threads 2
Clock Speed 1.8 GHz
Intel® Smart Cache 1.5 MB

 

[MickZA]

I would take back whatever they sold you and ask for your money back. I would also name and shame them. I would not pay R500 for what you got (excl case).

Agreed, but I wonder if there wasn't a "Customer is always right" element in the transaction; after all the OP wanted to reuse his case, PSU, HDDs (probably IDE) and DDR2 memory so the shop cobbled together something to meet his requirements?

 

[kilobits]

There could be a few lying around at suppliers, can't be sure.

A new, single core Sandy Bridge Celeron setup with 4GB RAM, superior to the Sempron, would've been slightly cheaper.

It would be a bit of a mess warranty wise 8 months down the line from here ... does not compute.

 

[Avenue]

Hey ave... we are presuming a lot here based on what they sold you as new.

I seriously doubt you would be able to find any retailer selling 2004 model CPU and 2010 model motherboards as new, when there are cheaper and faster current items available.

As ponder said... you can at least expect a current Celeron G460 and compatible board for less than you paid... or perhaps even an AMD equivalent.

NOT end-of-line and obsolete hardware.

It all depends perhaps on how they invoiced you... ?

It does seem like it was a slap-in-old-hardware and make a quick insurance claim buck sale.

the invoice gave very little detail, so it never actually said new or used parts.
The thing is these guys also kept our old parts and only gave them back when we asked for them. perhaps for the next guy who comes along.

AMD- they told us they cant get amd from their suppliers, and they will have to try and source it for us- thats why we went for intel instead

 

[Praeses]

I've worked with a similar celeron D...those things are terrible and definitely slower than single core semprons!

 

[PostmanPot]

 

[kilobits]

Agreed, but I wonder if there wasn't a "Customer is always right" element in the transaction; after all the OP wanted to reuse his case, PSU, HDDs (probably IDE) and DDR2 memory so the shop cobbled together something to meet his requirements?

Perhaps an insurance company directed replacement ?

What did the insurance company authorise ave ? Did you have to submit 3 quotes or did they just get it done ?

 

[PostmanPot]

Agreed, but I wonder if there wasn't a "Customer is always right" element in the transaction; after all the OP wanted to reuse his case, PSU, HDDs (probably IDE) and DDR2 memory so the shop cobbled together something to meet his requirements?

Exactly. We can't be too sure, may have been genuine intent.

ave, could you explain how you approached them, considering the above possibility?

 

[thisgeek]

From my own experience, those ASRock boards are frikkin' terrible.

 

[PostmanPot]

From my own experience, those ASRock boards are frikkin' terrible.

How so?

I used to sell quite a few, never had any returns. My luck.

 

[copacetic]

They Celeron G460 will snot-klap ave's old Sempron... finish an' klaar... one way charna.

http://ark.intel.com/products/63913/Intel-Celeron-Processor-G460-(1_5M-Cache-1_80-GHz)

Aaah, was looking at Celerons from the same time-period, as I presumed that's what it had been replaced with.

In fact, I think I presumed the new Celerons were dual core.

 

[Avenue]

Agreed, but I wonder if there wasn't a "Customer is always right" element in the transaction; after all the OP wanted to reuse his case, PSU, HDDs (probably IDE) and DDR2 memory so the shop cobbled together something to meet his requirements?

Exactly. We can't be too sure, may have been genuine intent.

ave, could you explain how you approached them, considering the above possibility?

insurance just told us to send it in and get a quote. M&F weren't too fussed, in fact they didn't even ask us to fax the quote through before approving it- we dealt with the shop directly. They told us what we needed to replace and they said everything else (except for the ram) was still compatible.

They quoted for new Ram, explaining that they would be using DDR3. We then asked for a single core rather than a dual core because of some of the programs we are running. I did a search on the internet before hand and found a number of shops including matrix that were still selling single cores, so I assumed they were still easily available.

anyway once we had paid, they charged us for the ram as quoted, but when I asked for my old parts back- (so that I could put them in my other pc,) they then said no they put the ram back in my new box with my new ram. I then told them that there was only 1x2GB in the new pc and so the technician must be mistaken. They then came back to me and said thats fine they will give me another 2gb DDR2. I then asked them why they charged me for more ram when they could have just used my old ram? They said it was a mix up and refunded me the difference.

 

[sajunky]

ave:the invoice gave very little detail, so it never actually said new or used parts.

It means by default they claim they used only new parts. Same, if they don't say anything about warranty, there is one year warranty applied as required by the law. Keep it in mind, these are your rights.
Edit: however I see you put them to a preassure in the wrong direction....

 

[Avenue]

It means by default they claim they used only new parts. Same, if they don't say anything about warranty, there is one year warranty applied as required by the law. Keep it in mind, these are your rights.
Edit: however I see you put them to a preassure in the wrong direction....

Thanks its good to keep that in mind.

that was the whole stuff up. When I was speaking to them they never told me that they couldn't get a single core or whatever, they just asked me why I want one, saying dual cores were better. I told them and they said okay no problem.

 

[kilobits]

<snip>

anyway once we had paid, they charged us for the ram as quoted, but when I asked for my old parts back- (so that I could put them in my other pc,) they then said no they put the ram back in my new box with my new ram. I then told them that there was only 1x2GB in the new pc and so the technician must be mistaken. They then came back to me and said thats fine they will give me another 2gb DDR2. I then asked them why they charged me for more ram when they could have just used my old ram? They said it was a mix up and refunded me the difference.

This sounds very not right. Charge, um, no, um, used yours, um, wait, um, here have another 2GB, um... technician oops... um, here refund.
Is it a little-known mom+pops / local shop or part of a retail chain ?

ave... it may all be very above board and without malintent... but I still have more than a lingering suspicion that a chance was seen and attempted and taken.

 

[Avenue]

This sounds very not right. Charge, um, no, um, used yours, um, wait, um, here have another 2GB, um... technician oops... um, here refund.
Is it a little-known mom+pops / local shop or part of a retail chain ?

ave... it may all be very above board and without malintent... but I still have more than a lingering suspicion that a chance was seen and attempted and taken.

I know, thats why I haven't named yet. I was not very impressed with the ram story, but I gave them the benefit of the doubt because they were willing to sort it out.

Its not part of a larger group- they only have one store at a local shopping center.

 

[kilobits]

What you could do without actually pointing fingers and accusing them of anything is;

Print out the specs of the CPU and highlight its date / age
Print out the motherboard specs and highlight the date / age

Go to them with these and mention that you were chuffed about the new PC and friends asked you what you got and then you did some searching and found the info... then mention to them your concern about the age of these "new" components, and your warranty concerns. If anything should break in 13 months time, you will have to replace EVERYTHING again, and not just one or two components.

Do it in a friendly manner... and make bambi eyes... note their response. Also perhaps mention the new single core Celerons and motherboards... perhaps get their input as to why they used the stuff they did... all the time stressing your concern over the age of their "new" components.

See what they say and how they say it....

 

[Avenue]

friend of ours took his pc in for repairs- the monitor was black, so didn't know if it was the monitor/gpu or something else. Anyway he put the monitor on one of their tables and the table collapsed breaking the monitor casing. (screen was fine) They felt bad and said they would repair it for him- gets it back and the thing is just super-glued back together. I dont know, its things like that give me a bad feeling about them.

What you could do without actually pointing fingers and accusing them of anything is;

Print out the specs of the CPU and highlight its date / age
Print out the motherboard specs and highlight the date / age

Go to them with these and mention that you were chuffed about the new PC and friends asked you what you got and then you did some searching and found the info... then mention to them your concern about the age of these "new" components, and your warranty concerns. If anything should break in 13 months time, you will have to replace EVERYTHING again, and not just one or two components.

Do it in a friendly manner... and make bambi eyes... note their response. Also perhaps mention the new single core Celerons and motherboards... perhaps get their input as to why they used the stuff they did... all the time stressing your concern over the age of their "new" components.

See what they say and how they say it....

very good idea!

 

[kilobits]

friend of ours took his pc in for repairs- the monitor was black, so didn't know if it was the monitor/gpu or something else. Anyway he put the monitor on one of their tables and the table collapsed breaking the monitor casing. (screen was fine) They felt bad and said they would repair it for him- gets it back and the thing is just super-glued back together. I dont know, its things like that give me a bad feeling about them.

very good idea!

Sounds more and more like cutting corners at customer's expense.

Maybe do not say you are chuffed with it... but that you have noticed that it is slower than the very old machine it replaced, it does not seem right... and then go on about the age etc.

You could also print bits of this thread... and let them see the views expressed here if the seem a little funny about it