New Esquire PSU Smoking

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mike156 said:
I have come across instances like this where the customer swears that the unit is borked/misbehaving even though all evidence says otherwise.

In cases like that (where we are then able to resell the unit) we will try to assist as far as possible and swop it out with one off the shelf. Customer goes home happy and you get to keep a customer who isn't holding a grudge against you/ the company/ brand.
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I understand what you are saying but at the same time how can esquire replace a perfectly working unit? You want to keep customers but at the same time you cannot just go and replace goods that seem to be working 100%.
 
killadoob said:
I understand what you are saying but at the same time how can esquire replace a perfectly working unit? You want to keep customers but at the same time you cannot just go and replace goods that seem to be working 100%.
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They could believe the customer and open the supply to inspect for melted plastic or other possible overheating problem. At least for the sake of safety and security for future customers as it could have led to a fire. But as usual they would rather question the customers intelligence and defend their "rights" at all cost.

Then there is a few idiots on MyBb that will stand up for them no matter what and no matter how many similar threads we see on Mybb.

Point is there is no issue. He already stated that they can shove the supply as he will purchase something decent for his own peace of mind.
 
Idiots are the ones who think that a tested working PSU means the customer automatically gets a refund or replacement. Entitlement is a bad habit customers have.

I can see by your response you do not even know if it is faulty but think it should be replaced because esquire were told it must be. The esquire guy has confirmed it is working 100% and he is testing or they are testing it over night. Esquire would lose more clients by lying. You automatically assume what OP says is true. Am i the one defending them or are you perhaps the one attacking them?

Seems to me if nothing is broken on the PSU it should not be replaced. As with any component. That is why they have a testing facility to ensure they are not replacing items that may not be broken, for all we know the smoke came from mobo or ram. You assume the OP is truth and nothing but the truth, i don't assume that based on esquires response.
 
killadoob said:
No it would not be better to replace a PSU that is in working condition and testing just fine.

If it has been tested and the esquire guy is telling the truth(doubt he would lie) regarding the PSU why are they the bad guys for refusing to replace a component that they cannot find a fault with? Take the pc to esquire get the PSU unit installed and let them keep it 24 hours if it fries your pc they must replace it :D.
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You just don't understand good business. Customer says Esquire can keep it. Esquire wins? Actually not. Case closed :D

mike156 said:
I have come across instances like this where the customer swears that the unit is borked/misbehaving even though all evidence says otherwise.

In cases like that (where we are then able to resell the unit) we will try to assist as far as possible and swop it out with one off the shelf. Customer goes home happy and you get to keep a customer who isn't holding a grudge against you/ the company/ brand.
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That is good business :D
 
Good business is avoiding clients who claim your product is defective when you prove your product is working 100% and there are no issues. Case is closed for the OP yes.

Not for esquire who have replied and said they are testing it and there are no problems. Who knows what the truth is but i don't see why any company would replace something they prove is working. Keep the client?

Anyways the esquire guy can update us tomorrow. Then believe who you want.
 
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killadoob said:
Good business is avoiding clients who claim your product is defective when you prove your product is working 100% and there are no issues. Case is closed for the OP yes.

Not for esquire who have replied and said they are testing it and there are no problems. Who knows what the truth is but i don't see why any company would replace something they prove is working. Keep the client?

Anyways the esquire guy can update us tomorrow. Then believe who you want.
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You cannot automatically assume that Esquire has proven that the product is working '100%' unless you know their testing methodology.

We haven't heard anything here about whether they actually did any sort of proper diagnostic testing, with something like a professional load tester or even basic equipment like a multimeter. All they have said is that they put it in a PC and there were no obvious or self-evident problems. This does not provide any sort of convincing evidence that there really is nothing wrong, because there could easily be an underlying problem that would only have noticeable effects over time or under different conditions, and which the smoke was a symptom of. Until they have actual diagnostic data, they have no way of justifying the claim that the PSU is working '100%', as you have said.

If they do have diagnostic data, then they should give it to the op, and he should trust that it is correct and that the PSU is fine. If they do not have such data, then they should either give him a different unit, or do proper diagnostic testing (or have someone else do it) and then act accordingly.
 
Esquire said:
As per my technical manager Ruben and Warrick in Port Elizabeth branch they have tested the power supply for almost an hour after you left and cannot find nothing wrong with the power supply , the smoke could have come from something else
I have asked them to keep the power supply on the test bench running with the workshop PC for the whole day and will contact you once they satisfied that that nothing is wrong it but so far it there is no issues with it
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Rudi you make a very point and i agree with you. Your post is about the most spot on one i have seen, you can see both sides and have suggested something i hope esquire the rep gets done and then they can let us know. Closed for the client yes but esquire still look petty bad and not willing to replace something on the word of a customer.

So i hope the esquire rep let's us know if they have done that. The OP is not the issue anymore, for esquire i think they need to prove they have tested it properly, people will say o the rep is just saying that but i really can't see esquire wanting bad publicity over something so small but at the same time they cannot replace goods that seem to be working and are then thoroughly tested to ensure. So yes my 100% was not all the testing they could do and it is a good point. So let's see what the rep has to say tomorrow.

Bad publicity, never good but replacing goods that you think are working fine not the best way to go either.
 
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I have seen a few PSU's give in, smoke/burn, others will power up system & freeze after a few mins also stuffed.
Have always opened them up & tested to find problem if over a year old or out of warranty period, in most cases it is cheaper to buy a new one than trying to repair.
I think thats what pissed me off really. Them not opening the thing up & checking it out.
It is after all basic electronics.
At least i have the VW Rally to look forward to this weekend!
 
I had a few of the Unique cases and PSUs a few years ago from Esquire (bought 4 for a project, not sure if the same one you got) - same story with smoke from the first PSU on initial boot, so removed all of them and replaced with decent PSU's- chucked the ones that came with the case as they were really rubbish...didn't bother taking them back, wasn't worth the petrol
 
I read this story and still not sure what is really smoking. PSU or motherboard. If it is still smoking (after returning from Esquire), it should be not difficult to find out.
 
Killadoob, there have been numerous threads lately about Esquire return issues. These are customers that support Esquire. In as much as Esquire claim to have had no returns on the item in question, the customers have no interest in burdening themselves with returning fully operational products. When I returned my UPS, I was also told there had been no returns. I believe the UPS worked on their premises. However they didn't believe that the UPS didn't work correctly on my premises. Now, the UPS may have been functional but of such sub-standard quality that it had lower tolerance for my particular environment. Other UPS's all work on my premises. So Esquire won, and the UPS sits on a shelf unused. Each time I see it, it reminds me that buying under such circumstances is a lottery. How can one confidently buy bigger ticket items under such circumstances when these incidents erode customer confidence?
 
I know dude, judging by the esquire reps failure to address this issue. We can put it down to esquire being exactly as OP said and many others.

I was expecting the esquire rep to reply and address the situation. O well another bad thread for them.

So no PSUits from esquire.
 
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killadoob said:
I know dude, judging by the esquire reps failure to address this issue. We can put it down to esquire being exactly as OP said and many others.

I was expecting the esquire rep to reply and address the situation. O well another bad thread for them.

So no PSUits from esquire.
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Today has been extremely hectic day been up since 5am busy preparing for our bit for 67 minutes on Mandela day and with the fasting never had the time today , Will follow up with PE branch in morning.

view the pictures below
https://www.facebook.com/esquire.co.za/photos_stream

View the Front Page Business Day today and Video
http://www.bdlive.co.za/national/2013/07/18/international-mandela-day-celebrations
 
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As an Update : My technician opened up the power supply to check for anything that was blown inside and could not find anything wrong , the power supply has been running since 17 until 19 July and has not failed , As I mentioned it was tested with a Foxconn MB and Celeron Processor and 2GB and 500GB HDD we also added a few extra loads such DVD writer and USB flash drive to see if it would smoke again , and did not , so where the smoke came from is a mystery.

I am told that your partner came this morning to collect the case and psu from our PE branch Please test it again and please report back it would be appreciated.

Nice video on Esquire on Business Day Live today on our 67 minutes for Mandela day 2013
http://www.bdlive.co.za/national/2013/07/18/international-mandela-day-celebrations
 
Esquire said:
As an Update : My technician opened up the power supply to check for anything that was blown inside and could not find anything wrong , the power supply has been running since 17 until 19 July and has not failed , I am told that your partner came this morning to collect the case and psu from our PE branch Please test it again and please report back it would be appreciated.

Nice video on Esquire on Business Day Live today on our 67 minutes for Mandela day 2013
http://www.bdlive.co.za/national/2013/07/18/international-mandela-day-celebrations
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maybe an insect got zapped :D :D :D
 
Actually smoke from any component inside the case goes through power supply and will smell as it were power supply. :)
 
Haven't spoken to him yet, but will probably only see/check it out tomorrow.
 
Esquire said:
Nice video on Esquire on Business Day Live today on our 67 minutes for Mandela day 2013
http://www.bdlive.co.za/national/2013/07/18/international-mandela-day-celebrations
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Esquire-Smoking Hot Specials on Arctic Products and Gaming Power Supply

Hello All

We just got in our new shipment of Arctic Products and included is the best priced true 550w gaming PSU you ever going to find in South Africa.

These products are available right now for you to place your orders online or with our sales team in the regions.

http://www.esquire.co.za/specials/2013_07_20Spotlight.html

Watch out as we grow our gaming division to include more of the best products and more of best brands over the next few months.

The full Sharkoon range will be here very soon-Watch out for our Official South African Launch of these stunning products

If you have been following the Gaming scene you will know that there is a new Player in the Gaming Hardware market and is currently making a big noise and getting great reviews on their products

We have already signed an exclusive distributorship with already two containers of kit on the water

The company is called Gamdias check out the website and the kit

http://www.gamdias.com/en/
 
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