New Feature in iBurst (iBurst Browser Hijacking & more)

We are currently looking at all options to make it less obtrusive.

Thanks
 
I think considering you capped and virtually getting free internet it is a very small thing.
 
i promise u it aint free.......... we paying for 3 gig cap we should be getting atleast 6 ... as a matter of fact why do we even have caps?
 
Gekco said:
Browser Hijacking:



http://en.wikipedia.org/wiki/Browser_hijacking



http://www.microsoft.com/protect/terms/hijacking.aspx



http://www.brighthub.com/computing/smb-security/articles/28473.aspx



So how excatly were these "Nag Sreens" implemented?- Technically that is?

Browser Hijacking via visiting the iBurst web site?
Software downloaded into the users OS without their Knowledge?
Monitoring the number of HTTP requests via the iBurst network and then sending back something the user did not request?

The *software* dev team seems to have a lot of time on their hands...
Are they in a 'dilemma' too?

EDIT: Remember SONY and their software they installed on user's PC's without their knowledge? And it going to the top of DIGG?



http://blog.taragana.com/index.php/archive/sony-drm-rootkit-violates-open-source-license/



http://digg.com/tech_news/DRM_Officially_Dead_Last_Major_Label_Sony_Plans_to_Drop_DRM

Consider the following:
IBoss is taking ALL priority at iBurst at the moment.
Implementation started at 14-17 August.
ETA was 17/18 August.
Sotware Devs must be having very little sleep as iBoss is now well beyond the 17th August deadline.
Some *Devs* have had time to implement the 'Prepaid offer' with crazy pricing in the meantime. (Could that time not have been used to fix iBoss? Unless this order came from the CEO or one of his lackeys...)
Some *Devs* have had time to implement the 'Nag screens' in the meantime. (Could that time not have been used to fix iBoss? Unless this order came from the CEO or one of his lackeys...)
Click to expand...

It is obvious that your technical knowledge of the subject is lacking.

It is obvious that you don't realise what a fool you've made of yourself.

The process is simple: When you call a new web page, the call is processed by the iBurst proxy server. Most web pages, and especially the graphics on such pages, are cached on the proxy server. If there is a cached copy, the iBurst proxy server will rather serve the cached copy than downloading it again from source - saving costs and speeding up the process.

What the bright guys at iBurst did, was to test if you are on overbundle slowband, and if so, according to specified rules like every 100 URL's, not pass on the website you requested, but forward the request to an iBurst notification page.

There is no malware involved. There is no DRM Rootkit involved, there is no foul play of any kind involved.

The only foul play involved, is people deliberately bad mouthing iBurst while not realising they are show their complete ignorance on the subject.

Personally I beleive the idea of showing important information this way is a great idea. But it was unfortunately implemented in a less than acceptable way.
 
I must admit it is rather annoying... clicking on a link, getting taken to the iBurst page and then spending 5 min trying to find the link that was clicked afterwards.
 
dgcarter said:
I must admit it is rather annoying... clicking on a link, getting taken to the iBurst page and then spending 5 min trying to find the link that was clicked afterwards.
Click to expand...

I must say that would be irritating. Placing a link on the redirected page - to the page you should have gone to would help.

You are capped!

Click here to continue to your requested page.
Click here to purchase more bandwidth.
Click to expand...
 
carudden said:
I must say that would be irritating. Placing a link on the redirected page - to the page you should have gone to would help.
Click to expand...

I agree!

Techie defined webpages carry the trademark of bad communication. Techies excel in getting things done technically, but they are bad communicators.

In general, there should be a PR-type person working alongside any techie before anything regarding user experience is changed.

However, this is in general, seldom happening.

The redirect page from iBurst has demonstrated the dangers of letting techies do the user interface as well :D

Fortunately, I've not been the victim of this page yet this month :)
 
And so the irritation begins...

iBurst, have fun explaining this to soon to be hundreds of other irretated customers like the OP soon.

Have a ball guys, it's gonna get mighty hectic!
 
carudden said:
I must say that would be irritating. Placing a link on the redirected page - to the page you should have gone to would help.
Click to expand...

Indeed this would be much better... nothing worse than clicking a link on a forum, and then having to go back to the forum again to search for the link you just clicked
 
kaspaas said:
It is obvious that your technical knowledge of the subject is lacking.

It is obvious that you don't realise what a fool you've made of yourself.

The process is simple: When you call a new web page, the call is processed by the iBurst proxy server. Most web pages, and especially the graphics on such pages, are cached on the proxy server. If there is a cached copy, the iBurst proxy server will rather serve the cached copy than downloading it again from source - saving costs and speeding up the process.

What the bright guys at iBurst did, was to test if you are on overbundle slowband, and if so, according to specified rules like every 100 URL's, not pass on the website you requested, but forward the request to an iBurst notification page.

There is no malware involved. There is no DRM Rootkit involved, there is no foul play of any kind involved.

The only foul play involved, is people deliberately bad mouthing iBurst while not realising they are show their complete ignorance on the subject.

Personally I beleive the idea of showing important information this way is a great idea. But it was unfortunately implemented in a less than acceptable way.
Click to expand...

Looks like the once-per-day is do-able. Will revert with more details.

I'll also check what the actual screen looks like. Should be as easy as possible to click-through.
 
Browser hijacking and malware

Greetings
My system has also been infected with malware that redirects my browser to sites that look remarkably similar to iBurst websites.

I wonder that the legal status is of hijacking someone's browser without their consent?

Anyway, I have been trying for a week to get some kind of response from iBurst as to how I can remove the malware from my system and prevent the browser hijacking.

After a week of trying, I have had the luck of having the helpdesk admit that iBurst is guilty of browser hijacking (although they call it 'redirecting', which is kinda exactly what browser hijacking is). The helpdesk denies any malware being installed on my system.

By any definition of malware I could find, something that runs on your system and does things to your system you were unaware of or did not expect, is malware.

I wonder what the legal status is of installing such malware on someone's system?

Does anyone know of steps I can take to cleanse my system of the malware that redirects my browser?

So far, I've figured out how to edit my hosts file to prevent my browser being redirected. I just have to put up with the annoyance of having my browser doing unexpected and unwanted things now and again, but at least it doesn't redirect to unchartered territory any longer.

May I just add that I have never been this disgusted with a service that I am paying for before in my life. I am seriously considering keeping pigeons..
 
Positive suggestions:

You do have email addresses of all your clients. Send us an email (as in, one) to remind us when we are about to reach our caps. Running malware on your clients's systems is simply not an option, due to the ethical and potentially legal ramifications.

The once per day option is unacceptable. It is simply inexcusable to hijack or 'redirect' someone else's browser.
 
And so it begins.

Welcome to My Broadband Zombie Priest - On this forum we discuss all the ISP's and specials there are in south Africa....you might want to browse around :)

PS: your post proves *Exactly* what I said...

a) It Gets someone upset so bad that they phone the call centre, think of legal implications (good luck with that though, hehe) and trying to fix it by changing browser settings / files through the sheer iteration of it

b) ONE email is good enough.
 
ZombiePriest said:
Greetings
My system has also been infected with malware that redirects my browser to sites that look remarkably similar to iBurst websites.

I wonder that the legal status is of hijacking someone's browser without their consent?

Anyway, I have been trying for a week to get some kind of response from iBurst as to how I can remove the malware from my system and prevent the browser hijacking.

After a week of trying, I have had the luck of having the helpdesk admit that iBurst is guilty of browser hijacking (although they call it 'redirecting', which is kinda exactly what browser hijacking is). The helpdesk denies any malware being installed on my system.

By any definition of malware I could find, something that runs on your system and does things to your system you were unaware of or did not expect, is malware.

I wonder what the legal status is of installing such malware on someone's system?

Does anyone know of steps I can take to cleanse my system of the malware that redirects my browser?

So far, I've figured out how to edit my hosts file to prevent my browser being redirected. I just have to put up with the annoyance of having my browser doing unexpected and unwanted things now and again, but at least it doesn't redirect to unchartered territory any longer.

May I just add that I have never been this disgusted with a service that I am paying for before in my life. I am seriously considering keeping pigeons..
Click to expand...

Errr not defending iBurst here but to retiterate what was said earlier........it is NOT malware and it is NOT browser hijacking.

Nothing is being done on or to your system. The redirect sits on iBurst's transparent proxy (the same proxy that AAAAAAAALLL your data comes through) which means that it simply gives a different result than what was expected after a certain condition is met.

There really is ZERO need for any software or configuration changes to take place on the user's computer.

So yeah.....enough with the village hysteria people, it sucks and is annoying but it's completely on their side. On a positive note though I do like that a click-through would be implemented but an 1 email system does still sound nicer.
 
the point whether or not it is Browser Hijacking is moot - the average iBurst user is not going to know the difference anyway.
 
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