No data connection - Afrihost Mobile

[avk]

I have zero data connection on my Afrihost mobile account since 3 days ago.

When switching the APN to the MTN APN, I do have a data connection. I have reported this via support notices in the Client Zone every day since then, and have had zero reaction thus far. Not even a message to say that they are investigating?

I'm going away on holiday and need my data connection for that. Using the MTN prepaid connection is costing me unnecessary money.

This is the second time in two weeks that I've been having issues with data. My mobile service has been flawless until the 18th. So what now?

 

[avk]

Day 4. Still ZERO reaction from Afrihost. Still no data connectivity on the Afrihost APN.

 

[saor]

You logged in to Clientzone - made sure you've got data in your account?

 

[avk]

You logged in to Clientzone - made sure you've got data in your account?

Jip. Plenty of data left. Almost 1GB.

 

[saor]

Hmmm....could be your account thinks you're capped (even though you have data), happens to me sometimes, needs an account reset. Might need to pick up the phone and speak to tech support.

 

[avk]

Hmmm....could be your account thinks you're capped (even though you have data), happens to me sometimes, needs an account reset. Might need to pick up the phone and speak to tech support.

Hmmm...makes sense. Luckily end of the month tomorrow. So I'll see.

It just really bugs me that nobody from Afrihost is actually getting back to me. They have always gotten back to any support requests quite quickly.

Well, will see if data is back by the first. If not, I'll try a call.

 

[AfriGenie]

Hmmm...makes sense. Luckily end of the month tomorrow. So I'll see.

It just really bugs me that nobody from Afrihost is actually getting back to me. They have always gotten back to any support requests quite quickly.

Well, will see if data is back by the first. If not, I'll try a call.

Are you still struggling with your connection this morning?