O/T: Mweb Fibre problem (Shaping??)

[PostmanPot]

<snip>

I was not talking to you.

 

[SauRoNZA]

I was not under the impression that you used to phone for various products. Let's focus then on MWEB's ADSL ISP products, because that is what I have experience with. What issues did you have?

So basically what you are saying above is that it would be okay if they are a **** ISP otherwise as long as their ADSL is awesome.

Hate to break it to you but most of my issues are related to their customer support when things break down, not so much that it broke down in the first place...as such the product is somewhat irrelevant.

 

[crackersa]

Lol DJ's responses have been quite epic I must say. Been laughing my ass off reading his responses

If I had some weed.....

I got much respect for DJ, soon as I hear they are hiring a project manager, I"m applying.

 

[DJ...]

So basically what you are saying above is that it would be okay if they are a **** ISP otherwise as long as their ADSL is awesome.

Hate to break it to you but most of my issues are related to their customer support when things break down, not so much that it broke down in the first place...as such the product is somewhat irrelevant.

This is the problem with a tupperware salesperson like PostmanPot. They have zero interest in knowing you and what makes you tick, nor your business. They have a list of cool schit on darts, and they're gonna fscking chuck them at you until one of them hopefully stabs you and sticks. Most people have visually walked themselves out the door and have their guard up at that point, and you will never earn that trust. You are destined, in this sales role, to telesales and other numbers games where quality of work is valued less than volume. Basically, talk schit, pretend to care, get the pitch out, if near water then drown and only let them back up for air when they say yes. Congrats, you are a professional "please fsck off" person...

 

[PostmanPot]

So basically what you are saying above is that it would be okay if they are a **** ISP otherwise as long as their ADSL is awesome.

I'm not saying that. I'm saying that I only comment on ISP/ADSL account matters because that's what I have experience with. But now I realise that in the past you've replied to me about your issues with various products, not only ISP/ADSL accounts, and that's what others would have been interpreting your comments as being for. What ISP/ADSL account issues did you have, and how long ago?

Hate to break it to you but most of my issues are related to their customer support when things break down, not so much that it broke down in the first place...as such the product is somewhat irrelevant.

I understand that you have not been happy with support.

I've received excellent support the one or two times I've needed it. I never need support otherwise, it just works.

I've received excellent support phoning in on behalf of others every time (which is often and never related to performance issues, these would be account related issues).

 

[SauRoNZA]

If I had some weed.....

I got much respect for DJ, soon as I hear they are hiring a project manager, I"m applying.

Yeah if CW had offices in Cape Town I would apply too.

 

[biometrics]

I've received excellent support the one or two times I've needed it. I never need support otherwise, it just works.

Not in my experience with Mweb. Product was good and then went to ****. Support was poor and couldn't resolve it.

That's why I left them.

"It just works" is a laughable statement.

 

[SauRoNZA]

I'm not saying that. I'm saying that I only comment on ISP/ADSL account matters because that's what I have experience with. But now I realise that in the past you've replied to me about your issues with various products, not only ISP/ADSL accounts, and that's what others would have been interpreting your comments as being for. What ISP/ADSL account issues did you have, and how long ago?



I understand that you have not been happy with support.

I've received excellent support the one or two times I've needed it. I never need support otherwise, it just works.

I've received excellent support phoning in on behalf of others every time (which is often and never related to performance issues, these would be account related issues).

No, I've never brought non-DSL related issues into DSL threads either.

This is a Fibre thread actually...so that whole statement seems a bit bizarre.

My issues with other services (fibre and hosting) were actually more related in trying to acquire those services not so much having issues with them post installation.

Your anecdotal personal experience may very well have always been positive, but it remains anecdotal and doesn't automatically mean it's the same for everyone.

And you are lying to yourself claiming nobody else ever has issues. Even then very few queries would come through here and would go directly to Mweb and if you have visibly of that...well that opens another can of worms again.

 

[SauRoNZA]

PP just out of interest what is your monthly usage?

I recall you stating before that you aren't a heavy user.

Could it be that you aren't using the service fully or at capacity and maybe that's why you are all too happy with it being awesome?

Maybe some of us come to your house and work on your PC and find it piss poor and immediately want to log a call with your ISP?

Could it be that your expectations are just very low?

 

[CAPS LOCK]

/snip

I understand that you have not been happy with support.

I've received excellent support the one or two times I've needed it. I never need support otherwise, it just works.

I've received excellent support phoning in on behalf of others every time (which is often and never related to performance issues, these would be account related issues).

C'mon PP, I really have no qualms with you but even that 7 foot giant of a squint-eyed Barclay's lift operator would not be impervious to the resonating shill-**** above.... It's glaring.

 

[PostmanPot]

Not in my experience with Mweb. Product was good and then went to ****. Support was poor and couldn't resolve it.

That's why I left them.

"It just works" is a laughable statement.

In what way/s did it go to ****?

 

[PostmanPot]

No, I've never brought non-DSL related issues into DSL threads either.

This is a Fibre thread actually...so that whole statement seems a bit bizarre.

It's what we've discussed before, which would obviously be taken into consideration when we begin talking about the same/similar things.

My issues with other services (fibre and hosting) were actually more related in trying to acquire those services not so much having issues with them post installation.

And what about ISP/ADSL issues?

Your anecdotal personal experience may very well have always been positive, but it remains anecdotal and doesn't automatically mean it's the same for everyone.

Please explain why you think my experience is personal and anecdotal?

And you are lying to yourself claiming nobody else ever has issues. Even then very few queries would come through here and would go directly to Mweb and if you have visibly of that...well that opens another can of worms again.

I have always said that all ISPs have oscure issues from time to time. They are the exception, not the norm to what the vast majority of users experience.

Please, not with the 'ties with MWEB' thing again. Please can we stop flogging this dead horse once and for all.

 

[PostmanPot]

PP just out of interest what is your monthly usage?

I recall you stating before that you aren't a heavy user.

Could it be that you aren't using the service fully or at capacity and maybe that's why you are all too happy with it being awesome?

Maybe some of us come to your house and work on your PC and find it piss poor and immediately want to log a call with your ISP?

Could it be that your expectations are just very low?

+-200GB per month (200+200GB @ R399), which I don't think is too heavy around these parts, but heavy for most people.

I'm using the service fully, and I also used my past Uncapped allotment fully.

You're welcome to come to my house, I've always regarded you as my friend. You're also welcome to test my account, which I've offered to you before. You don't even have to let me use your CW account because of the reasons you already told me, it's cool.

I generally have high expectations, but I don't commit to them much anymore because it usually ends in letdown.

 

[SauRoNZA]

I can't believe you just asked me to explain why your personal opinion would be based on personal and anecdotal experience.

If you can't figure that out then well...

 

[PostmanPot]

C'mon PP, I really have no qualms with you but even that 7 foot giant of a squint-eyed Barclay's lift operator would not be impervious to the resonating shill-**** above.... It's glaring.

I don't understand why I can't post about receiving excellent service without being doubted and called a shill? I even have emails sent to MWEB complimenting them on the prowess of some of their consultants, because when people go above and beyond for consumers (much the same way I have done while serving consumers), then I love to help with their being destined for great things in any way I can. Good service should not go unnoticed.

 

[PostmanPot]

I can't believe you just asked me to explain why your personal opinion would be based on personal and anecdotal experience.

If you can't figure that out then well...

Would you say that your own personal opinion on these matters carries more weight than the personal opinion on these matters of someone who uses the internet occasionally at home and who has no IT/networking skills or knowledge (like most people)?

Because then your personal opinion is certainly less anecdotal and personal than theirs, because your personal experience comprises the experiences of many situations and other people whom you've dealt with besides your own experience at home.

 

[SauRoNZA]

Would you say that your own personal opinion on these matters carries more weight than the personal opinion on these matters of someone who uses the internet occasionally at home and who has no IT/networking skills or knowledge (like most people)?

Because then your personal opinion is certainly less anecdotal and personal than theirs, because your personal experience comprises the experiences of many situations and other people whom you've dealt with besides your own experience at home.

I'm not saying your opinion isn't valid and I agree that being on the industry does make both our opinions more valuable.

What I am saying is that just because your own experiences have been positive doesn't mean that negatice experiences don't exist.

It's like reading the Audi thread and ignorinf every drama that Dolby and others have had and claiming Audi is 100% perfect.

 

[PostmanPot]

I'm not saying your opinion isn't valid and I agree that being on the industry does make both our opinions more valuable.

What I am saying is that just because your own experiences have been positive doesn't mean that negatice experiences don't exist.

It's like reading the Audi thread and ignorinf every drama that Dolby and others have had and claiming Audi is 100% perfect.

I've never said that negative problems don't exist, and I've always tried to help where I can in resolving them or getting to the bottom of them.

I feel that its best not to jump to conclusions straight away about MWEB. I really would like to identify the problem and if it's not ISP related, subscribing to someone else wouldn't solve anything.

PP and myself have been doing some tests and where it does look like I receive better connectivity using a Telkom account, we ALSO see alot of packet loss when running ping tests for a while, which could also indicate Telkom issues. I'm going to do more tests this weekend when my internet (inevitably) becomes unresponsive again.

So the problem still hasn't been resolved. However I do appreciate all the help and advice so far, from everyone.

I've also subsribed to Afrihost for a free gig. It seems like it helps with the problem of streaming and email login, but that also becomes unresponsive sometimes. As I said above, it looks like there's temporary Telkom line problems in addition to the original issue that we're discussing :wtf:

The hard part is actually convincing an official technician at Telkom or MWEB that there is a real problem that needs fixing. I have not been able to do that yet on several occasions.

Sidenote: In my opinion PP has only been neutral and very helpful up to now, I haven't seen anything that could further this "agenda" of helping MWEB's reputation on this site.

I must say DJ you're definitely upset about Postman not being any help, and yet he's the only person addressing my issue and doing trouble while you only post long rants about him and ignore my PM about crystalweb's support portal being down for days.

This thread was created to solve an issue that clearly a few people have, it's quite hard to find anything informative here now.

 

[DJ...]

Would you say that your own personal opinion on these matters carries more weight than the personal opinion on these matters of someone who uses the internet occasionally at home and who has no IT/networking skills or knowledge (like most people)?

Because then your personal opinion is certainly less anecdotal and personal than theirs, because your personal experience comprises the experiences of many situations and other people whom you've dealt with besides your own experience at home.

Based on this ridiculously faulty logic, my personal experience trumps yours by a few country miles. Tack on my businesses to this and you might as well sit with active speakers directly implanted into your ear-canal, propped up in a gimp suit, ball in, zipped up, and dead silent listening intently while I shout "you are fscking wrong and should stop lying to people".

But it only applies selectively, right? You're happy with this criteria, until your own inability to contemplate the extension of this line of reasoning works against you, right?

See, this line you've drawn in the sand is super, because maybe you'll listen to yourself without imploding into a ball of egon (it's like argon, but primarily found inside you). Just remember, you proposed this. Now listen up: if this line of reasoning is correct, you MUST accept my point of view as carrying more weight. In which case I say unto thee, shut the fsck up, you don't know what you are talking about.

If you realise your error, and choose not to apply it, you must acknowledge that your experiences are all anecdotal and personal (if you're still reading, try to keep it together -remain in a stable state of egon, PP). So either you listen to yourself and you admit that you cannot transpose your own experiences onto others, which let's face it, was stupid to do so before, but hopefully you'll listen to yourself this time. Or, we continue your line of faulty logic, and you MUST accept as authoritative, the opinions of those with vastly more experience than you, in which case refer to sentence 2 again and read it out to yourself, and abide by it.

Hopefully the implosion has been averted, but warn us if you're likely to implode. There's a lot of pent-up and pressurised incorrectogas that needs to be released from inside there...

 

[DJ...]

It's like reading the Audi thread and ignorinf every drama that Dolby and others have had and claiming Audi is 100% perfect.

While he's close to imploding, and you've brought up Audi, we might as well start chanting Apple iPhone together and hope it gets caught in the implosion of incorrectogas that no doubt is imminent...