The fact is that in your obscure and exceptional case, there's nothing MWEB were able to do to help. If you go back to where I 'dragged you in' you'll see that this then settles it.
I know full well about the history of your case.
This is what further grates my tits with you, you fraudulent, lying little tosspot. You diminish the experiences of others as if they're meaningless and attempt to portray them as not being important in any manner. We have established that you are not in a position to make determinations regarding statistics of occurrence relating to the Mweb network. You are just a pathetic fscking liar. You have not performed any sort of analysis with which to back up your claim and furthermore do not have access to the data with which to do so, but repeatedly use an argument based on occurrence analysis to write off this customer's experience.
You MUST stop misrepresenting the access that you have and your insight into the Mweb network. Mweb have stated that you have no such access and you have acquiesced as much. You seem to believe that your biased perception of recollection of the forum's history of Mweb posts constitutes an authoritative position on matters relating to statistics. It does not. You are a small mind with malicious intent, and an over-exaggerated sense of worth within the confines of this type of well defined support interaction. You are misleading people, wasting their time, damaging the Mweb brand, lying about stats, lying about the Mweb network status and state and your access to such data, you have absolutely zero networking skills and therefore don't understand the processes you involve yourself in, you have no methodology, no stats skills, zero intuition, no understanding of the underlying infrastructure for DSL, you have a very limited exposure with no option for experiential correction, your conclusions are shrouded in confirmation bias, you are a pushy and quite horrid salesperson, willing to lie, bullschit, and commit fraud to connive your slimy self into relevance, and you do not possess the ability to learn from others.
In short, you're the epitome of an awful employee so hold on to that job you have nice and tight because knocks on your door will not be readily forthcoming.
I'd like you to picture a scenario here: when we first spoke you acknowledged your forthcomings, asked for advice, and I flew you up to JHB and provided you with free training on every aspect of the network, with no obligations thereafter. You evidently have an interest in it, but your non-self-correcting home-schooling is not working for you. Unfortunately everything about who you are stands in the way of your own success later in life. Enjoy your career plateau and bungee, which is all that you are destined for the longer you insist that you are always right, insist on lying, and refuse to learn.
Expect your posts to be reported and disclaimers added in bulk if you insist on inferring abilities of any sort with respect to a support role on behalf of people coming here looking for the assistance of MwebHelper or other official Mweb representatives. Expect further pointing out of your lies and where you are being completely dishonest. It's not right on the people who you claim to be helping, that you waste their time and offer nothing but guesswork that's not even grounded in experience...