O/T: Mweb Fibre problem (Shaping??)

You're missing my point.This isn't about taking sides or believing someone's BS.

The whole matter has degraded into a freak show.I think as CEO you could have dealt with this more professionally.

To be honest, I have followed this for so long...

As I am a mweb client my self. Its the first time somebody said something about this BS.



I have come to the point where I will not open a mweb thread about issues , If I have issues Ill just rather pm the rep. because Posman will jump in and come wall of text me how everything is working and its telkom..

DJ can see what we as customers feel....
 
Both ISPs provide support differently.

MWEB does have Live Chat.

And http://www.mweb.co.za/help/home.aspx.

I prefer asking people to ask themselves why they keep needing support from their ISP when it should always just work.

I'm much more interested in consistent performance than support.

By the way, MWEB's support is fantastic. I've had some great conversations late at night, I'm talking 1 hour+ phone calls.

Fair enough on the live chat, it's not something I ever use and might also have been introduced recently.

Reality is though that I only needed to call Mweb (many times) because things weren't working.

With Crystal Web all my support requirements have been self inflicted with account changes and such.

I only recall ever having one issue with CW the past year.

With Mweb it was at least once a month, but granted over a number of products and different services.

Response time and quality were always consistently poor however and always ended up having to have my account manager chase issues and make fire under people to get stuff done.
 
You're missing my point.This isn't about taking sides or believing someone's BS.

The whole matter has degraded into a freak show.I think as CEO you could have dealt with this more professionally.

I have zero time for fraudsters and liars, and accordingly I don't sit down and negotiate and discuss things professionally with them. My patience and professionalism is reserved for those who deserve it. There should never be any mistaken assumption that this lying fraudster has a professional relationship with me or Crystal Web under any circumstances. He should be treated with the utmost contempt in my opinion, and he accordingly has the pleasure of enjoying my sarcastic side while he plays games by refusing to engage. While I appreciate your concern, I do not feel that exposing fraudsters and liars on this forum requires decorum. I would be putting on a complete act if I pretended that some level of respect existed between the fraudster and I. For what purpose? What exactly has convinced you that he deserves a modicum of respect? Why should someone 1) falsely represent themselves in an effort to hide contemptuous nature of the true relationship. Whose feelings are we really protecting here? and 2) be acutely aware of how they interact with fraudsters? When Prince Whali Whali drops you an email to let you know that he needs your help to move eleventy trillion USD from Bank of Nigeria to Standard Bank, you don't spend time formulating a suitable decline response, outlining your reasons and references, maintaining a respectful and friendly tone while remembering to ask about the family, like a gentleman should, and wishing him respectfully all the best on his endeavors to swindle the pension savings of old people the world over.

No, ajules. If you absolutely have to respond, you tell him to go get fscked and you do so without a single cause for concern to his wellbeing or feelings, and immediately begin to research what school his kids attend to plan for worst case scenario. You can only do this once you have a reverse image search of the person you know you are talking to.

Other fraudsters are no different. They don't deserve a modicum of yours, nor my respect, and how I interact with them is of no bearing to how our business operates. I'd think far lower of anyone who respects themselves so little that they show respect or humbleness, or even conscientiousness towards someone they are forewarned, is there to cause them harm either by fraud, lies, or physical form. PostmanPot is a liar, and if you agree that the evidence is strong enough to support this, his refusal to engage backs this up, and that nobody has yet run to his defence to claim that he's legit, then it's very much OK to tell him to go get wrecked and to treat him with the absolute disdain that he deserves. He is owed no respect, and he demands none either...
 
You're missing my point.This isn't about taking sides or believing someone's BS.

The whole matter has degraded into a freak show.I think as CEO you could have dealt with this more professionally.

Lol @ Homeopath of the Network.

I actually find it quite refreshing that the CEO of a successful company gets down to the nitty gritty with hands dirty instead of being some lofty person on a pedestal.

If anything it's part of why I love CW because if I had a real issue I can go straight to the CEO with it because he is approachable.

I can't say the same of any other ISP.
 
I actually find it quite refreshing that the CEO of a successful company gets down to the nitty gritty with hands dirty instead of being some lofty person on a pedestal.

If anything it's part of why I love CW because if I had a real issue I can go straight to the CEO with it because he is approachable.

I can't say the same of any other ISP.

This.
 
But Postmanpot has feelings and feelings matter - far more than the truth, intellectual engagement or actually having a meaningful forum. He isn't alone and this reverence for the feelings of decrepit dishonest little ****ers is an old thing.

The fact that he is dishonest, has been caught being dishonest doesn't matter. You simply can't risk calling him the dishonest ****wad moron that he is because that would be a personal attack and heaven help you if the little dishonest ****wad has been given a licence to be dishonest from above.

So long as potty has feelings and is allowed to cause closed threads to reopen and to cause threads to close all discussions relating to those areas of life that is his playground will be tainted. Rather than this forum having a genuine discussion about the inherent challenges which FTTH deployments bring to the consumer commodity internet horizon - many markets saw the introduction and felt enforcement of usage thresholds of various forms when cable and fibre based connectivity surfaced (and not, like here with the introduction of DSL) we've had piles and piles of bullshit being spewed.

notice the pattern ...
 


I'll continue using my spare time as I see fit and helping people where I can, using the same tools available to everyone else who helps others with ISP/networking problems. I'll continue recommending MWEB where it is acceptable to do so (i.e. not marketing them at every opportunity in unrelated threads which I've never done), they're a great ISP.
 
Ok, Lets get the facts:

The fact is that in your obscure and exceptional case, there's nothing MWEB were able to do to help. If you go back to where I 'dragged you in' you'll see that this then settles it.

I know full well about the history of your case.
 
Guys guys come on everyone on this forum knows PPot we all know he's a plasma & mweb fanboi. We all know Roux is a Opel fanboi. Lets not talk about Fazda & Subaru or the VW boyband. If you've spent more than 1day on this forum you would know the characters and the things they like. Now taking Opel advice from Roux or Mweb advice from Postman wouldnt make sense their bias is so extreme they're not even at fault. Reading all their fanboi posts and taking their advice on those products is YOUR stupidity, come on! It's like going to a BMW garage and asking the salesman what he thinks about Hyundais
 
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Guys a recap please, whatever is going on here sounds hugely entertaining. But I dont have the time or patience to read through the thread.

The response you received is full of exaggerated false accusations which I've responded to several times before to in fact clear myself from any of the supposed wrongdoing I'm being accused of as well as the character assassination which many will attest is not the case at all. All this has been done in this very thread but the same lies are being rehashed to you. Please remember that while you may be impressed by the elaborate walls of text, there are many sides to every story, and I'm just here to help where I can using publicly available and networking information/knowledge which is beneficial to people not skilled in these areas, it's as simple as that. There are tools used by many other forumites who also enjoy helping others, as well as myself reading tens of thousands of MWEB feedback posts where over time one builds up a good understanding of the general way in which things work. This puts me in a good position to understand what is normal, abnormal, and to answer basic questions and help where possible, again using public info, again the same way that other forumites help others too. I also have experience with many people and many ADSL lines and ISP issues. I move unhappy people to MWEB which always fixes their issues and makes them happy once again. As I always say, MWEB just works, and is the iPhone of ISPs. I fight dearly for consumers in all aspects, and they especially get screwed when it comes to internet connectivity, which I love resolving. Besides loving to provide forum help with no incentive whatsoever.
 
To be honest, I have followed this for so long...

As I am a mweb client my self. Its the first time somebody said something about this BS.



I have come to the point where I will not open a mweb thread about issues , If I have issues Ill just rather pm the rep. because Posman will jump in and come wall of text me how everything is working and its telkom..

DJ can see what we as customers feel....

No I wouldn't. What issues do you have? I have asked you before and you haven't answered.
 
Fair enough on the live chat, it's not something I ever use and might also have been introduced recently.

Reality is though that I only needed to call Mweb (many times) because things weren't working.

With Crystal Web all my support requirements have been self inflicted with account changes and such.

I only recall ever having one issue with CW the past year.

With Mweb it was at least once a month, but granted over a number of products and different services.

Response time and quality were always consistently poor however and always ended up having to have my account manager chase issues and make fire under people to get stuff done.

I was not under the impression that you used to phone for various products. Let's focus then on MWEB's ADSL ISP products, because that is what I have experience with. What issues did you have?
 
The fact is that in your obscure and exceptional case, there's nothing MWEB were able to do to help. If you go back to where I 'dragged you in' you'll see that this then settles it.

I know full well about the history of your case.

This is what further grates my tits with you, you fraudulent, lying little tosspot. You diminish the experiences of others as if they're meaningless and attempt to portray them as not being important in any manner. We have established that you are not in a position to make determinations regarding statistics of occurrence relating to the Mweb network. You are just a pathetic fscking liar. You have not performed any sort of analysis with which to back up your claim and furthermore do not have access to the data with which to do so, but repeatedly use an argument based on occurrence analysis to write off this customer's experience.

You MUST stop misrepresenting the access that you have and your insight into the Mweb network. Mweb have stated that you have no such access and you have acquiesced as much. You seem to believe that your biased perception of recollection of the forum's history of Mweb posts constitutes an authoritative position on matters relating to statistics. It does not. You are a small mind with malicious intent, and an over-exaggerated sense of worth within the confines of this type of well defined support interaction. You are misleading people, wasting their time, damaging the Mweb brand, lying about stats, lying about the Mweb network status and state and your access to such data, you have absolutely zero networking skills and therefore don't understand the processes you involve yourself in, you have no methodology, no stats skills, zero intuition, no understanding of the underlying infrastructure for DSL, you have a very limited exposure with no option for experiential correction, your conclusions are shrouded in confirmation bias, you are a pushy and quite horrid salesperson, willing to lie, bullschit, and commit fraud to connive your slimy self into relevance, and you do not possess the ability to learn from others.

In short, you're the epitome of an awful employee so hold on to that job you have nice and tight because knocks on your door will not be readily forthcoming.

I'd like you to picture a scenario here: when we first spoke you acknowledged your forthcomings, asked for advice, and I flew you up to JHB and provided you with free training on every aspect of the network, with no obligations thereafter. You evidently have an interest in it, but your non-self-correcting home-schooling is not working for you. Unfortunately everything about who you are stands in the way of your own success later in life. Enjoy your career plateau and bungee, which is all that you are destined for the longer you insist that you are always right, insist on lying, and refuse to learn.

Expect your posts to be reported and disclaimers added in bulk if you insist on inferring abilities of any sort with respect to a support role on behalf of people coming here looking for the assistance of MwebHelper or other official Mweb representatives. Expect further pointing out of your lies and where you are being completely dishonest. It's not right on the people who you claim to be helping, that you waste their time and offer nothing but guesswork that's not even grounded in experience...
 
Lol @ Homeopath of the Network.

I actually find it quite refreshing that the CEO of a successful company gets down to the nitty gritty with hands dirty instead of being some lofty person on a pedestal.

If anything it's part of why I love CW because if I had a real issue I can go straight to the CEO with it because he is approachable.

I can't say the same of any other ISP.

100% this
 
Lol DJ's responses have been quite epic I must say. Been laughing my ass off reading his responses :)
 
The response you received is full of exaggerated false accusations which I've responded to several times before to in fact clear myself from any of the supposed wrongdoing I'm being accused of as well as the character assassination which many will attest is not the case at all. All this has been done in this very thread but the same lies are being rehashed to you. Please remember that while you may be impressed by the elaborate walls of text, there are many sides to every story, and I'm just here to help where I can using publicly available and networking information/knowledge which is beneficial to people not skilled in these areas, it's as simple as that. There are tools used by many other forumites who also enjoy helping others, as well as myself reading tens of thousands of MWEB feedback posts where over time one builds up a good understanding of the general way in which things work. This puts me in a good position to understand what is normal, abnormal, and to answer basic questions and help where possible, again using public info, again the same way that other forumites help others too. I also have experience with many people and many ADSL lines and ISP issues. I move unhappy people to MWEB which always fixes their issues and makes them happy once again. As I always say, MWEB just works, and is the iPhone of ISPs. I fight dearly for consumers in all aspects, and they especially get screwed when it comes to internet connectivity, which I love resolving. Besides loving to provide forum help with no incentive whatsoever.

So when I say the methodology of something like Zertop results in it not being suitable for ISP support use, your immediate response rather than to expand your own knowledge and abilities, as well as toolsets, is to convince yourself that you are correct and begin a internal rationalizing process until you identify a possible reason to use and line of subsequent argument based on expected responses. This is because you are manipulative, but unfortunately quite stupid to boot, and you're not giving yourself a chance to learn. You are your own worst enemy. It's as if rather than ever be seen to be admitting fault or be seen to be utilising a flawed, self-taught conclusion, you'd rather reject out of hand assertions you do not like or facts based on evidence and experience, as well as best practice, and not address it at all if you're weak on the subject matter or you'll feel this argument you are strong in (100% occurrence rate so far of exaggeration), so you'll opt-in.

But god forbid industry participants who were previously willing to share data with you if you'd have asked or shown a sincere interest, be right, and you wrong...
 

I was not talking to you.

Expect your posts to be reported and disclaimers added in bulk if you insist on inferring abilities of any sort with respect to a support role on behalf of people coming here looking for the assistance of MwebHelper or other official Mweb representatives. Expect further pointing out of your lies and where you are being completely dishonest. It's not right on the people who you claim to be helping, that you waste their time and offer nothing but guesswork that's not even grounded in experience...

My template response to your one is ready.
 
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