O/T: Mweb Fibre problem (Shaping??)

[PostmanPot]

Then you do not understand how to communicate. You cannot say 100% guarantee and 100% uptime SLA guaranteed, 20% of the time.

You are not a moron. You knew exactly what you were doing there with that bit of PR spin bullschit...

I understand how to communicate and have answered that it was hyperbole.

 

[PostmanPot]

You have engaged with MWEB and other ISP subscribers through PM, providing technical assistance related to MWEB and/or access to ISP subscriber/trial details or shared details?

I've provided technical assistance on the odd occasion related to internet connectivity.

Other than you being an MWEB subscriber I would appreciate MWEB to answer to the 'association' question.

They already have. You're just being too nitpicky.

Good, that is speedy answering to general queries.

Exactly. Appreciated.

 

[PostmanPot]

Your point? Other ISPs including Crystal Web offer the same...



Careful now. You're finding yourself inferring that this is the case on Crystal Web once again. Your leading question may sound super-smart in your head, and may work on some people, but ultimately it leaves you with less integrity than even before, as rather than sell on your own benefits you'd instead knock the competition. Those are the tactics of a junior greaseball salesperson...



Except for the last few days where you didn't have consistent performance, and needed support, because the network you claim never has issues, was having issues? Have you asked yourself why you keep needing support? Would you not prefer a consistent network experience over needing quality support?



You should opt for an ISP where one hour phone calls aren't required in the first place. You just implied that Crystal Web is schit because Sauronza commented on receiving far superior support over business level support from Mweb; you promptly imply that Crystal Web must be schit because he required support; and then go on to tell us about your support experiences with Mweb, and forget to mention the support you've required the last few days where the network wasn't operating correctly.

Is it not yet blindingly obvious why people take issue with you?

I wasn't talking to you.

Not sure why you continue taking things personally.

 

[DJ...]

MWEB has offered consistent performance for so many years.

Except when they introduced throttling on products they claimed they would never throttle? And this obviously ignores times like Seacom and WACs going down and MWEB home subscribers left stranded, while other networks like ours purred along? This is the consistent performance you are referring to? Or the times when there are issues but you choose it ignore them because they don't suit your PR narrative?

intermittent Chrome issues with Youtube.

No, no, dear lad. It wasn't a Chrome issue. It was an Mweb issue, and was a config issue on the shapers which were not correctly configured. There are only a few that manage the traffic based on user-browser, so I have a god idea what happened there and what went wrong...

In other words, everything is very black and white with MWEB, with very little grey areas.

That's a nothing statement. You are saying absolutely nothing here. Try again...

Everything just works, so when there is the occasional exceptional issue for unbeknownst reasons, I've found that there's very little that MWEB can actually do.

OK, let's take the most recent incident from memory. It was not identifying streaming layers where the user interface was classified as Chrome. So reverted to default which caused atrocious performance. Mweb could have done something about it, and it was a 5min job that took a few days and dozens of reports. See, just because you have convinced yourself that they can do nothing, does not mean it is the truth. You do not know what you are talking about. Yet you lie to Mweb customers and portray yourself as some sort of expert on these topics. Understand this: you...do not...know....what...you...are...talking about. And should therefore not be communicating with customers and pretending to be...

MWEB promotes troubleshooting via the forum, which means that most/all of the problems are public.

Except when they ask to PM non-identifiable test results or call the call centre, as happened this last week? And it's a public forum, so yes it is public. We didn't require this explanation. You're also not saying anything again. What is your point?

I've read every single post in the feedback threads for many years, collecting a wealth of information which contributes to much of what I know.

Which is fsckall. You have a data account and an idea that you think you know something about networks. In reality, you know absolutely nothing...

Hey I said you don't need to impress me.

I'm not looking to impress you. You made statements about knowing their network well. Answering those questions will qualify as knowing the network well. Else all you know is that Mweb are an ISP and provides the internet packets over switches and stuff, right?

Do you not understand how their network architecture influences support and how you interpret test data for example? And knowing an interconnected route means you have baselines with which to measure and compare? Else all you're doing is the equivalent of smashing your hands on the keyboard, flinging your schit at the screen and saying "yes, yes, it's definitely a Telkom issue. I can tell from the packets".

You, PostmanPot, are talking schit to people. This is also known as lying...

 

[DJ...]

The MWEB Notice Board listed issues in his area - http://www.mweb.co.za/help/ServiceStatus/ServiceStatusHome.aspx.

Did you read the NN detail and look for the actual work being done and impact? Or does the Mweb system not show that? Oh wait, it doesn't. But you know best, don't you?

 

[DJ...]

I understand how to communicate and have answered that it was hyperbole.

That's a nice duck and dive. The rest of us who are equipped with working synapses know that you were just stretching the truth again.

AKA, lying...

 

[DJ...]

I've provided technical assistance on the odd occasion related to internet connectivity.

Why? This is like Rickster trying to explain convertible bond arbitrage strategies and analysis/scoring of bond covenants. You are making schit up to people. This is called lying, no matter how often you say no, or try to deny it...

 

[DJ...]

I wasn't talking to you.

Not sure why you continue taking things personally.

Oh, my apologies then. You weren't talking to me, you were simply talking about my company and inferring that it is schit. You must excuse me. See, I didn't realise that this is what you were doing, because you said earlier that you wouldn't do such a thing. See, that's where my confusion came in. I inadvertently believed you then, or believed you now. Either way, I've spotted my mistake. Sincere apologies for not allowing you to unabatedly rip into my company in your effort to make a point. Next time I'll just leave you to it, like you do with the people who complain about Mw...oh....wait. No, I've spotted the hypocrisy here...

 

[PostmanPot]

Except when they introduced throttling on products they claimed they would never throttle? And this obviously ignores times like Seacom and WACs going down and MWEB home subscribers left stranded, while other networks like ours purred along? This is the consistent performance you are referring to? Or the times when there are issues but you choose it ignore them because they don't suit your PR narrative?

ISPs have different ways of enforcing FUPs and curtailing the inevitable abuse from consumers. Far too many people abused the early MWEB Uncapped network. One could say that consumers brought it upon themselves.

All ISPs enforce FUPs nowadays. Some ISPs throttle, others shape, and some others do both. MWEB Uncapped's thresholds are generous and are publicly known, and many people prefer throttling over shaping because as long as they stay within the limits, they won't be throttled, and will have a quality experience all the time.

No, no, dear lad. It wasn't a Chrome issue. It was an Mweb issue, and was a config issue on the shapers which were not correctly configured. There are only a few that manage the traffic based on user-browser, so I have a god idea what happened there and what went wrong...

We know this.

That's a nothing statement. You are saying absolutely nothing here. Try again...

It's not a nothing statement. One's either in the boat of the vast majority of users who have a consistent quality experience, or they're in the boat of the vast minority of users who have obscure problems which MWEB cannot replicate. There's nothing in between.

OK, let's take the most recent incident from memory. It was not identifying streaming layers where the user interface was classified as Chrome. So reverted to default which caused atrocious performance.

So people used another browser in the meantime, as advised by myself, MWEB and others.

Mweb could have done something about it, and it was a 5min job that took a few days and dozens of reports.

MWEB did do something about it.

See, just because you have convinced yourself that they can do nothing, does not mean it is the truth.

Wrong. It's the obscure issues that 0.0001% of people experience where nothing is able to be done as the issues cannot be replicated. You can ask DERoestorf and he'll tell you I'm right.

You do not know what you are talking about.

Yes I do.

Yet you lie to Mweb customers and portray yourself as some sort of expert on these topics.

No I don't, and I do know a lot more than most.

Understand this: you...do not...know....what...you...are...talking about.

Yes I do.

And should therefore not be communicating with customers and pretending to be...

I will communicate with whoever I want to, and who I can help.

Except when they ask to PM non-identifiable test results or call the call centre, as happened this last week? And it's a public forum, so yes it is public.

That's been happening for years.

We didn't require this explanation. You're also not saying anything again. What is your point?

Who? What?

Which is fsckall. You have a data account and an idea that you think you know something about networks. In reality, you know absolutely nothing...

No it's not. I have much more than that. I know a lot more than most.

I'm not looking to impress you. You made statements about knowing their network well. Answering those questions will qualify as knowing the network well. Else all you know is that Mweb are an ISP and provides the internet packets over switches and stuff, right?

Yes, I know the MWEB network well. It performs brilliantly all the time and hasn't failed to impress myself and many others for ages.

Do you not understand how their network architecture influences support and how you interpret test data for example? And knowing an interconnected route means you have baselines with which to measure and compare?

You don't need to impress me.

Else all you're doing is the equivalent of smashing your hands on the keyboard, flinging your schit at the screen and saying "yes, yes, it's definitely a Telkom issue. I can tell from the packets".

That's not what I'm doing.

You, PostmanPot, are talking schit to people. This is also known as lying...

No I'm not. I'm not a liar.

 

[PostmanPot]

Did you read the NN detail and look for the actual work being done and impact? Or does the Mweb system not show that? Oh wait, it doesn't. But you know best, don't you?

There was an outage in his area. He asked and I answered using publicly available info. He thanked me.

 

[PostmanPot]

That's a nice duck and dive. The rest of us who are equipped with working synapses know that you were just stretching the truth again.

AKA, lying...

I'm not ducking and diving. I'm not a liar.

 

[PostmanPot]

Why? This is like Rickster trying to explain convertible bond arbitrage strategies and analysis/scoring of bond covenants. You are making schit up to people. This is called lying, no matter how often you say no, or try to deny it...

I wasn't talking to you.

 

[PostmanPot]

You weren't talking to me, you were simply talking about my company and inferring that it is schit.

No I wasn't. I have not either.

 

[DERoestorf]

Stop dragging me into your lies. I am not the only one who experienced problems with gaming on mweb, as can be found in previous posts I made in this thread, and on other threads.

I have no intention speaking with you anymore. As it is clear you do not know what you are talking about. So please leave me alone now

 

[PostmanPot]

Stop dragging me into your lies. I am not the only one who experienced problems with gaming on mweb, as can be found in previous posts I made in this thread, and on other threads.

I have no intention speaking with you anymore. As it is clear you do not know what you are talking about. So please leave me alone now

I'm not dragging you into anything, and I don't lie. MWEB told you that there was nothing they could do. That is the point here (which you can confirm). Along with your case being obscure - over 4,000 views of your thread without anyone in agreement).

 

[DERoestorf]

I'm not dragging you into anything, and I don't lie. MWEB told you that there was nothing they could do. That is the point here (which you can confirm). Along with your case being obscure - over 4,000 views of your thread without anyone in agreement).

Yes you are, as per this:

Wrong. It's the obscure issues that 0.0001% of people experience where nothing is able to be done as the issues cannot be replicated. You can ask DERoestorf and he'll tell you I'm right.

And I do not agree with you, on that point period.

MWEB did not say they could not do anything. What they stated was they don't know what is wrong. I got fed up and left. I should actually take them to the consumer commission for not providing the service promised.

I was not the only one. As per below. So stop saying I am!! I can find more if I went looking. But it is 1:15am in the morning, I am tired and going to bed. Now, for the last time, LEAVE ME ALONE. I DO NOT WANT TO ASSOCIATE WITH LIARS
http://forums.mweb.co.za/viewtopic.php?f=207&t=8133
http://forums.mweb.co.za/viewtopic.php?f=201&t=8121
http://forums.mweb.co.za/viewtopic.php?f=138&t=6508

I had the exact same problem. Gaming on MWEB was impossible, moved to another ISP and all was sorted.

 

[PostmanPot]

Yes you are, as per this:


And I do not agree with you, on that point period.

MWEB did not say they could not do anything. What they stated was they don't know what is wrong. I got fed up and left. I should actually take them to the consumer commission for not providing the service promised.

It's the same thing.

I was not the only one. As per below. So stop saying I am!! I can find more if I went looking. But it is 1:15am in the morning, I am tired and going to bed. Now, for the last time, LEAVE ME ALONE. I DO NOT WANT TO ASSOCIATE WITH LIARS
http://forums.mweb.co.za/viewtopic.php?f=207&t=8133
http://forums.mweb.co.za/viewtopic.php?f=201&t=8121
http://forums.mweb.co.za/viewtopic.php?f=138&t=6508

Are these the same links you gave me last time where MWEB says the exact same thing in that they cannot replicate it or do anything?

No, Drifter's problem was different. I never said there's no one else who experiences issues.

 

[DJ...]

ISPs have different ways of enforcing FUPs and curtailing the inevitable abuse from consumers. Far too many people abused the early MWEB Uncapped network. One could say that consumers brought it upon themselves.

Terrifically put. I spotted the crux of the point which you glossed over (accidentally, no doubt) and I also noticed that instead, you used the question as an opportunity to...I don't know...teach me about the basics of networks and subtraction? Is that what you're trying to do here? Because I do grasp the concept, thanks but I appreciate the in-depth explanation. On my own network where the policies were built by me based on some rather complex algorithms, and where it has operated unshaped for 7 months without any throttling policies, we've done something similar, but I won't lie, the maths is marginally more difficult. So I reckon proof of concept is done now, and we can safely say that we fully grasp the concept of a network having limits, and people consuming the traffic, and there being x total capacity before, and while they are consuming this traffic called y, I reckon remaining capacity calculation would be x-y=remaining capacity. But you seem to be the expert here. Let me know if my calculations are right there. But this does really help to understand the concept of subtraction, thanks.

You make a super point about them bringing it on themselves here. You surely cannot take a company's word for it when they say we will never throttle, and add no caveats or disclaimers to this statement. I mean, it's not like tey were expecting repercussions from their legal action to be more severe, were they? And when it didn't go their way they were priced out of profit? Ag, doesn't matter. People believed them and they became the 2nd biggest ISP in South Africa on this lie to their customers. You keep reminding us of this. So all worked out fine in the end, right? It's not as if they built their product marketing around this kind of slogan, right? And it's not as if this differentiated them, right? And it's not as if they obtained any benefit from this, right? What you are saying is that nobody should have believed them when they made those statements, and therefore based on track record, nobody should believe anything they say in the future, right?

All ISPs enforce FUPs nowadays. Some ISPs throttle, others shape, and some others do both. MWEB Uncapped's thresholds are generous and are publicly known, and many people prefer throttling over shaping because as long as they stay within the limits, they won't be throttled, and will have a quality experience all the time.

Woah, did you just quote this from a Cisco textbook and then ix it up with Business in the 21st Century? But this is just super - by the end of this discussion I may just start to grasp this stuff, thanks man! When you say publicly known, you mean on your PC, available on demand, or by searching for very specific keywords to find the relevant article on MyBroadband? Or have they added it to their website now? That kind of public?

It's not a nothing statement. One's either in the boat of the vast majority of users who have a consistent quality experience, or they're in the boat of the vast minority of users who have obscure problems which MWEB cannot replicate. There's nothing in between.

Nothing in between. Gotcha. So Mweb couldn't figure out how to launch Chrome the other day to try to replicate their client reports? Or was there another reason they couldn't replicate this, even though all customers could, including yourself? Or when there was a DNS glitch (minor) not too long ago, were they able to replicate it? Because if not, perhaps you can go and provide them with one of your super helpful, technical presentations on "making packets go fast over the googles". Also, congratulations on your promotion. Evidently you talk on their behalf now and performed a record quick analysis on the history of every reported issue, and discovered that it either works all of the time, or Mweb are unable to replicate it. That's a highly unlikely stat, but you're an expert, right? You may want to publish these results somewhere - this is actually quite remarkable. It's either the world's longest running case of head-in-the-sand, or something incredible has happened and the statistically impossible, just happened. What an exciting time to be alive, right?

So people used another browser in the meantime, as advised by myself, MWEB and others.

Genius! You probably didn't even need to fix anything. In theory, what you're saying, is that nothing was broken, right? Because that was the context of this discussion and your associated lies. But if you say that "switch browser" means the problem is fixed, I will admit that I hadn't come across this marvelous and quite ingenious solution. Hey Mweb, I've got no TCP throughput but UDP is fine. Is there a problem? Hello client, PostmanPot here. Just route TCP over UDP or ICMP and you'll be fine.

Flippen brilliant, man. Hey, my car's brakes are broken. Use another car! That means, according to PostmanPot, who is apparently Mweb's spokesman, that the problem doesn't exist. This may revolutionise helpdesks around the world...

MWEB did do something about it.

That is an accurate statement for a change. What's the rush? There is no problem. Of course, genius!

Wrong. It's the obscure issues that 0.0001% of people experience where nothing is able to be done as the issues cannot be replicated. You can ask DERoestorf and he'll tell you I'm right.

Wow. That's about a quarter of a person. So if we add up all of the complaints on the forum where Mweb acknowledged an issue (before your time, so they didn't know about your genius strategy), they should all add up to about a quarter of a human being? One has to question how they control a keyboard. You must be very good at maths...

Yes I do.



No I don't, and I do know a lot more than most.



Yes I do.



I will communicate with whoever I want to, and who I can help.



That's been happening for years.



Who? What?



No it's not. I have much more than that. I know a lot more than most.



Yes, I know the MWEB network well. It performs brilliantly all the time and hasn't failed to impress myself and many others for ages.



You don't need to impress me.



That's not what I'm doing.



No I'm not. I'm not a liar.

I've realised what/who you are. You are Donald Trump if he was an Mweb user. So just like Donald Trump "has the best words", you too "have the best packets and know the most about them all. Well done, sport".

It all makes sense now...

 

[DJ...]

There was an outage in his area. He asked and I answered using publicly available info. He thanked me.

And of course, he wouldn't just assume that you'd perform due diligence, understand the topic, and know what you're talking about? On account of you, Super-network-man, taking on the responsibility of this one man's quest to find answers, absorbing that responsibility squarely on to your shoulders, and solving the problem once and for all? I mean, he thanked you, right? Clearly he must have double-checked all of your work to be sure? Why would he assume that you know what you're talking about?

Stumped...

 

[PostmanPot]

<snip>

There's no need to impress me. It won't happen with the continued sarcasm either.

I'll continue posting and helping where I can using the same methods others who also receive praise use. I'll also continue correcting the false MWEB myths too many have here. They're a great ISP.