The real anger actually comes from them not letting us know.... and like I said - taking from Monday midday till Tuesday 10pm-ish is not reasonable from a company that offers '24-hour support'.
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Official Afrihost Q&A Thread
- Thread starter Afrihost-Gian
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The real anger actually comes from them not letting us know.... and like I said - taking from Monday midday till Tuesday 10pm-ish is not reasonable from a company that offers '24-hour support'.
semaphore
Honorary Master
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You know that afrihost just resell right? Internet Solutions (IS) have the IPC's and they too have a ton of cash
+1
Bizkit87
Executive Member
also true, but Gian, my question is this
Lets say for 3 months, I don't have a lot of downloading to do, so lets say for 3 months, i never download more than 20GB's a month, now all of the sudden, i need [for whatever reason] to download 100GB in the 4th month, is it then fair to still throttle me? for 3 months i was way below your guidelines, but now because i need more for 1 month, im being punished?
They have apologized for this. Gian said sorry, he failed..... everyone needs to move on.
He even offered to pay for the 100's of gigs users have already used via of a refund.
Well that's not gong to happen if the attacks on people standing up for what they paid for continue...
Wogan
Well-Known Member
Well, there's ISPA, GetClosure, or the option of simply walking away if you think you're not getting good value for your money. The way I see it (and the way all the regulators will see it), you don't actually have any legs to stand on here. You agreed to the potential of exactly this sort of thing.
Yes, but you had to click on the twitter link to get that bio. Well done.
Wogan
Well-Known Member
I'm guessing they'll find a way to work that in. Like I said earlier, it would be great if conservative users could be rewarded in some way.
Who is attacking these people? Gian? Members of this community? Please specify
In what way are you not getting what you paid for? Were you capped at some point?
You know that afrihost just resell right? Internet Solutions (IS) have the IPC's and they too have a ton of cash
Do you honestly think internet solutions is going to want to lose 100's of millions? They might do it, but only because mweb is willing to do it. Thresholds are gonna come into play at some point - the only difference is afrihost are being honest about it from the start.
Could you please provide me with how you got the authority to speak on behalf of various regulators, and where they unanimously agreed to see things the way you see them?
Oh - the super-sleuth in me - managed to click twice.
@xrapidx - if the pain is so great ask for your refund, it'll mean 40 free gigs which should make you happy.
Gian can only make the offer, he has done his part.
I think you should move to mweb, their current subsidizing really should be made use of.
Gian can only make the offer, he has done his part.
I think you should move to mweb, their current subsidizing really should be made use of.
diabolus
Executive Member
This thread is proof that people will never be happy, no matter what. If they don't give 100% transparency, then you complain about the time it took to respond, if they respond then you complain about the actual response, if the response is satisfactory then you complain about not being able to cancel fast enough, if they don't cancel fast enough then you complain about refunds, if all that is done then you will continue to complain about the product being inferior to Mweb even though you are happy with Mweb and moved on with no intention to return to Afrihost you'll just complain for the sake of complaining...
/facepalm
I think Afrihost put a reasonable system in place, yes it's inferior to Mweb [or Mweb just is not on the ball enough to realise what's hitting them, they might found out in 3 months that everyone has been destroying their revenue] , but hey, it's not like someone is holding a gun to your head.
/facepalm
I think Afrihost put a reasonable system in place, yes it's inferior to Mweb [or Mweb just is not on the ball enough to realise what's hitting them, they might found out in 3 months that everyone has been destroying their revenue] , but hey, it's not like someone is holding a gun to your head.
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Having spent most my life developing application to track network usage, it was quiet obvious to me the package would be shaped and throttled if you did not play ball.
There is a certain football company in town at the moment and they have really big pipes and they pay accordingly. Most would think because they have some much bandwidth they could not care - but they very much do!
They want to know exactly who did what and when so they can eliminate anyone abusing the system. Their reasons are not different from Afrihost.
All corporates have the same concerns.
If we where part of an service that was uncapped and unshaped - what would be the results:
1) The ISP would go bankrupt very soon.
2) All members would simply contend for the oversubscribes bandwidth and have a very unpleasant experience.
3) People with a reasonable expectation of the product would subsidies those without self control/respect for others.
Having said this, I think if any ISP took the trouble to implement more than just Radius accounting and actually provided per port usage tracking, it would soon become very clear what the data is actually been used for.
In my case I run Netflow collection on my home ADSL link(s).
I have an unlimited ADSL connection to work which runs 24/7.
I then have a 1 gig Telkom account.
And now I have a Uncapped (shaped) Afrihost account.
Once the 1 gig is capped, I split local and international traffic between the capped and uncapped.
This mean I have local uncapped via Telkom and international via Afrihost.
99% of the traffic is.. my son downloading movies which hits the Afrihost link.
I have since taken corrective action against him because asking him like an adult did not work.
I am a very heavy user with regard to work traffic but it's a very small portion of the total.
My son also is a gamer of note but this consumes 4-8gigs of local traffic per month.
The point I am trying to get at is people who are prepared to steal content (piracy) are not really concerned about stealing the bandwidth as well.
I would like someone to prove there is legitimate content being distributed via bit torrent.
If there is, it's a very small amount.
I know what I have implemented and am suggesting sounds like spying but it does expose the reality.
It also eliminates the "I was watching 60gig of Youtube clips" argument.
Some people will not like to hear this, most likely the same people using the most bandwidth, but it does show abuse for what it is.
Netflow by the way does not expose the content, only the protocol layer.
Gian, you have my sympathy for what you are trying to implement - good luck.
(awaiting flames)
There is a certain football company in town at the moment and they have really big pipes and they pay accordingly. Most would think because they have some much bandwidth they could not care - but they very much do!
They want to know exactly who did what and when so they can eliminate anyone abusing the system. Their reasons are not different from Afrihost.
All corporates have the same concerns.
If we where part of an service that was uncapped and unshaped - what would be the results:
1) The ISP would go bankrupt very soon.
2) All members would simply contend for the oversubscribes bandwidth and have a very unpleasant experience.
3) People with a reasonable expectation of the product would subsidies those without self control/respect for others.
Having said this, I think if any ISP took the trouble to implement more than just Radius accounting and actually provided per port usage tracking, it would soon become very clear what the data is actually been used for.
In my case I run Netflow collection on my home ADSL link(s).
I have an unlimited ADSL connection to work which runs 24/7.
I then have a 1 gig Telkom account.
And now I have a Uncapped (shaped) Afrihost account.
Once the 1 gig is capped, I split local and international traffic between the capped and uncapped.
This mean I have local uncapped via Telkom and international via Afrihost.
99% of the traffic is.. my son downloading movies which hits the Afrihost link.
I have since taken corrective action against him because asking him like an adult did not work.
I am a very heavy user with regard to work traffic but it's a very small portion of the total.
My son also is a gamer of note but this consumes 4-8gigs of local traffic per month.
The point I am trying to get at is people who are prepared to steal content (piracy) are not really concerned about stealing the bandwidth as well.
I would like someone to prove there is legitimate content being distributed via bit torrent.
If there is, it's a very small amount.
I know what I have implemented and am suggesting sounds like spying but it does expose the reality.
It also eliminates the "I was watching 60gig of Youtube clips" argument.
Some people will not like to hear this, most likely the same people using the most bandwidth, but it does show abuse for what it is.
Netflow by the way does not expose the content, only the protocol layer.
Gian, you have my sympathy for what you are trying to implement - good luck.
(awaiting flames)
Unfortunately - I really can't help you there - if you don't see people being called idiots/losers/etc.... then there really is nothing I can do to help you.
If you mean could I access the internet and browse easily- no , I couldn't, and I posted such on Monday night, I had to change accounts just to browse MyBB (which I stated).
Wogan
Well-Known Member
I said "the way I see it", so I'm speaking my opinion, entirely under my own authority. Though you're welcome to contact them for their input?
Jinne, you can even count to two. Never a dull moment.
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aint that the truth
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