Yep that is exactly my point. I gave them a little bit longer to come out with responses seeing that Gian promised to do so but nothing has happened. I think it is time for me to cancel.
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Yep that is exactly my point. I gave them a little bit longer to come out with responses seeing that Gian promised to do so but nothing has happened. I think it is time for me to cancel.
That's why I have just submitted a ticket to have my account cancelled for the end of the month. Will post back once I have a response in case anyone else would like to do the same.
Just in case anyone else feels like Afrihost did them in and want to move on now, you can cancel your uncapped if you're not happy with it due to all these changes to their FUP. Here is the email I got from them yesterday:
Thanks for the email
Kindly log into your client zone and have the domain cancelled online.
Once complete let me know so I can arrange a refund for you.
Have a wonderful evening!
Have a great day & please feel free to let me know if I can be of further assistance.
Warm regards.
Lache.
onlinepaul
Well-Known Member
- Joined
- Sep 29, 2007
- Messages
- 109
- Reaction score
- 6
Gian is going to have to do some real damage control soon as things are not getting any better. He was hiring extra staff to cater for the huge influx of subscribers and now with so many leaving what will he do with them all. This whole thing is a PR nightmare. They obviously must be haemorrhaging money to pay for all the bandwidth and one wonders if they will come out of this in one piece.
It looks like MWEB has very effectively used it's resources to flush out the little guys.
There has been nothing wrong with Afrihost up to this point, but this last couple of weeks they are paying the price for a huge miscalculation.
No more overseas trips for Gian.
It looks like MWEB has very effectively used it's resources to flush out the little guys.
There has been nothing wrong with Afrihost up to this point, but this last couple of weeks they are paying the price for a huge miscalculation.
No more overseas trips for Gian.
It wouldn't be fair of me to cancel right now.. I have used just over 30GB that someone has to pay for - I am willing to stick it out to the end of the month. But I don't really want to pay for May as well.
WillySA
Well-Known Member
my internet on uncapped is dead (not even browsing) from 20:00 +/- but prepaid works 100% 
just used over 50gb (some steam downloads/youtube and a torrent here and there)
just used over 50gb (some steam downloads/youtube and a torrent here and there)@warchylde: What did you expect? They very clearly laid out the limits. They're not about to suddenly change their minds.
I don't think they have too much to worry about. Some super-users are annoyed and will jump ship. Many of us are still quite happy. I'm happy with my uncapped connection. It's doing all that was promised. I can use the internet like I was before only now I don't have to worry about top-ups. Steam downloads, a bit of youtube, browsing, patches and updates - all have used my line to it's max capability. I've used 6GBs so far and if I get 15GB in the month I'm smiling.
The way I look at it: The more 200GB users jump ship the more bandwidth is available for the rest of us, the less restrictive the limits will become
I don't think they have too much to worry about. Some super-users are annoyed and will jump ship. Many of us are still quite happy. I'm happy with my uncapped connection. It's doing all that was promised. I can use the internet like I was before only now I don't have to worry about top-ups. Steam downloads, a bit of youtube, browsing, patches and updates - all have used my line to it's max capability. I've used 6GBs so far and if I get 15GB in the month I'm smiling.
The way I look at it: The more 200GB users jump ship the more bandwidth is available for the rest of us, the less restrictive the limits will become
@warchylde: What did you expect? They very clearly laid out the limits. They're not about to suddenly change their minds.
I don't think they have too much to worry about. Some super-users are annoyed and will jump ship. Many of us are still quite happy. I'm happy with my uncapped connection. It's doing all that was promised. I can use the internet like I was before only now I don't have to worry about top-ups. Steam downloads, a bit of youtube, browsing, patches and updates - all have used my line to it's max capability. I've used 6GBs so far and if I get 15GB in the month I'm smiling.
The way I look at it: The more 200GB users jump ship the more bandwidth is available for the rest of us, the less restrictive the limits will become
Well good luck to you then. As I have said at tedium in previous posts this is not what was promised to me. I phoned them and asked them specifically. Will my needs be covered. I stated I use between 120 and 150GB per month and they said yes. This is NOT what they promised and they were NOT clear about the limits when I joined. I thought it would be a trial run on the 30GB till things settled down but Gian has not answered a single question that has been asked. I even went so far as to prompt them for when he will be and I received some dodgy pre formated garbage. Sorry my friend. Business is business. If I buy a vehicle for a purpose I expect it to fulfill that purpose. Not limit me when I use it for what I purchased it.
Hi XXX,
Thanks for your mail.
Kindly note that you can cancel your account via clientzone before the 25th or before ,for the end of this month.
Thank you and take care.
Have a great day & please feel free to let me know if I can be of further assistance.
Warm regards.
Darryl
Thanks for your mail.
Kindly note that you can cancel your account via clientzone before the 25th or before ,for the end of this month.
Thank you and take care.
Have a great day & please feel free to let me know if I can be of further assistance.
Warm regards.
Darryl
Cloud
Expert Member
Yeah, I've also had it with the crap. Trying to get a refund (don't mind paying for the 8 days usage in April so far).
Of course I was unaware that you had spoken to them. So I can understand that you're not happy. Purely technically you can pull 120GB-150GB on the uncapped, but of course not at full line speed.
Whatever else you may say about Afrihost, at least they've taken some responsibility in offering refunds to those that are unhappy.
For my own needs. The Afrihost 384k is fine. And I suspect there are a lot more like me out there. You just don't hear about it because.....well...we're happy...what's to post?
Of course I was unaware that you had spoken to them. So I can understand that you're not happy. Purely technically you can pull 120GB-150GB on the uncapped, but of course not at full line speed.
Whatever else you may say about Afrihost, at least they've taken some responsibility in offering refunds to those that are unhappy.
For my own needs. The Afrihost 384k is fine. And I suspect there are a lot more like me out there. You just don't hear about it because.....well...we're happy...what's to post?
Granted they have taken responsibility. My biggest problem is that I use the line at home for work and play. I have voip equipment running here and I have to be able to connect and maintain devices/servers/machine at the drop of the hat. logmein and teamviewer are both dog slow on anything below 4Mb at full throughput (most of my clients are overseas) and VOIP is extremely sensitive to shaping. If they did it in such a way that I could maintain my work needs then I would have been fine with it. I just had to speak to a client in Greenland and the quality was past poor. I phoned him from my landline (the same one my adsl is on) and it was fine... dis a speedtest and its horrendous. Ag I don't know. Seems like everything is becoming a drag here in RSA..... <-- slight off topic jab directed at that misbirth Malema and his chronies.... they have lost me so many contracts it's scary.
Thanks for the XLS spreadsheet, made for some interesting reading. I am a little confused though, does the first throttling threshold kick in at 30GB or 60GB?
My 4mb line was fine for the first 4 days of this month (I had downloaded 5GB by then) and was horribly restricted to 5kbps thereafter. When I called AH to complain my line speed jumped back up to 450kbps...... for a few days and now I only get 350kbps after downloading an additional 15GB....
If I can get an answer to this it may sway me to move to Mweb then....
diabolus
Executive Member
Well according to their T&C , they only shape "more aggressively" at 30GB , and only at 60GB is first "throttle" . So i suppose it depends on what you're doing and which ports you're using, i guess it's safe to assume after 30GB your P2P/Torrenting activities will be the main target of this "aggressive" shaping which would result in lower speeds at 30GB already, but priority ports [http et al] would be unaffected until 60GB.
But i also hit a huge slowdown last night right after midnight where my 4 MB/s line was basically functioning as a 384 kbps line. This morning it's fine again, so not sure if that is IS or Afrihost or some sort of congestion going on [everyone starting up their mass downloaders in the middle of the night , resulting in congestion]. I was trying to stream content, and just couldn't connection was too slow.
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I think throttling kicks in after 1 byte. Or at least that was my experience ;-)
WillySA
Well-Known Member
my internet on uncapped is dead (not even browsing) from 20:00 +/- but prepaid works 100%
Ok I have access now 100KBps
I am in the same boat as you mate. I also downloaded over 30g. I will stick with them until the end of the month but that will be it. At the moment though the account is practically unusable. I feel the throttling guide line is a lie from them too. I can swear that my account is already hitting the 128 kbps even though I have only downloaded just over 30 gigs. These bastards lied to me/us and are still lying.
Of course I was unaware that you had spoken to them. So I can understand that you're not happy. Purely technically you can pull 120GB-150GB on the uncapped, but of course not at full line speed.
Whatever else you may say about Afrihost, at least they've taken some responsibility in offering refunds to those that are unhappy.
For my own needs. The Afrihost 384k is fine. And I suspect there are a lot more like me out there. You just don't hear about it because.....well...we're happy...what's to post?
Im one of those that joined in March and am currently on Mweb and very happy. I am still waiting for my refund for April though, however they have emailed me to confirm that I will be getting reimbursed my April fee (I was on afriihost up till 30 March when I joing mweb).
I would have been very happy with 150GB a month, but NOT at those throttled speeds. I understand shaping during business hours but will not accept the throttle restrictions on my 4mbit line. They changed their T&Cs after I joined as initially I was aware of the 200GB limit they told us (and later on the "100s of GBs) but I refused to accept the throttling rubbish - the very least they could have done and they DID was reimburse, because believe it or not that change in T&Cs was in my eyes a breach of contract when considering the throttling that they did.