Official Vox DSL feedback thread

ItherNiT

Senior Member
Joined
Jan 31, 2011
Messages
771
If someone from VOX still checks the forum, I'm having a route problem with my VPN. My ping to the server on my phone is <60ms but its >200 on vdsl vox. It looks like its routed to London and then back to Jhb.

tracert za.privateinternetaccess.com

Tracing route to za.privateinternetaccess.com [155.254.115.69]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 24 ms 23 ms 23 ms 41.193.164.85
4 23 ms 23 ms 22 ms 41.193.164.86
5 23 ms 23 ms 23 ms 41.193.164.92
6 24 ms 28 ms 24 ms 41.193.119.65
7 198 ms 198 ms 198 ms 196.41.24.186
8 199 ms 198 ms 198 ms xe-10-2-2.edge4.London1.Level3.net [195.50.120.13]
9 269 ms 258 ms 229 ms 10ge2-1.core1.lon2.he.net [216.66.88.237]
10 192 ms 204 ms 204 ms 10ge8-2.core1.jnb1.he.net [184.105.81.254]
11 203 ms 235 ms 207 ms micfo.10gigabitethernet8-12.core1.jnb1.he.net [216.66.84.250]
12 189 ms 190 ms 203 ms 155.254.115.69

Trace complete.
 

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
19,803
If someone from VOX still checks the forum, I'm having a route problem with my VPN. My ping to the server on my phone is <60ms but its >200 on vdsl vox. It looks like its routed to London and then back to Jhb.

tracert za.privateinternetaccess.com

Tracing route to za.privateinternetaccess.com [155.254.115.69]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 24 ms 23 ms 23 ms 41.193.164.85
4 23 ms 23 ms 22 ms 41.193.164.86
5 23 ms 23 ms 23 ms 41.193.164.92
6 24 ms 28 ms 24 ms 41.193.119.65
7 198 ms 198 ms 198 ms 196.41.24.186
8 199 ms 198 ms 198 ms xe-10-2-2.edge4.London1.Level3.net [195.50.120.13]
9 269 ms 258 ms 229 ms 10ge2-1.core1.lon2.he.net [216.66.88.237]
10 192 ms 204 ms 204 ms 10ge8-2.core1.jnb1.he.net [184.105.81.254]
11 203 ms 235 ms 207 ms micfo.10gigabitethernet8-12.core1.jnb1.he.net [216.66.84.250]
12 189 ms 190 ms 203 ms 155.254.115.69

Trace complete.


Even worse on Supersonic fibre..... :unsure:


Tracing route to za.privateinternetaccess.com [155.254.115.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 5 ms 4 ms * ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178.29]
4 4 ms 4 ms * 41.181.178.30
5 187 ms * 187 ms rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
6 76 ms * 25 ms ct-cr-2.za--rb-cr-1.za.mtnns.net [196.44.31.68]
7 190 ms * 189 ms 196.44.29.169
8 166 ms 166 ms 166 ms lo-mtn-mse-pe-01--ct-cr-3.za.mtnns.net [196.44.0.28]
9 * 166 ms 166 ms 41.181.245.178
10 * 187 ms 187 ms 41.181.190.197
11 251 ms 187 ms * 41.181.245.187
12 180 ms 181 ms * 41.181.245.183
13 187 ms 186 ms 187 ms amsix-200gbps.core1.ams1.he.net [80.249.209.150]
14 201 ms 199 ms * 100ge16-1.core1.lon2.he.net [72.52.92.213]
15 * 336 ms 336 ms 10ge8-2.core1.jnb1.he.net [184.105.81.254]
16 337 ms 337 ms 337 ms micfo.10gigabitethernet8-12.core1.jnb1.he.net [216.66.84.250]
17 * 336 ms 336 ms 155.254.115.68

Trace complete.
 

ItherNiT

Senior Member
Joined
Jan 31, 2011
Messages
771
There is no problem on afrihost :unsure:

Tracing route to za.privateinternetaccess.com [155.254.115.75]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 25 ms 23 ms 23 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
4 26 ms 24 ms 25 ms jhb-in1.ip.adsl.co.za [169.1.5.42]
5 23 ms 23 ms 23 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 23 ms 23 ms 24 ms 169-1-5-74.ip.afrihost.co.za [169.1.5.74]
7 23 ms 23 ms 23 ms he.ixp.joburg [196.60.8.42]
8 23 ms 23 ms 23 ms micfo.10gigabitethernet8-12.core1.jnb1.he.net [216.66.84.250]
9 23 ms 23 ms 23 ms 155.254.115.75

Trace complete.
 

Kabal

Well-Known Member
Joined
Jul 22, 2005
Messages
308
Okay so last year i left openweb, and joined Vox . I took the 200 gig fat pipe .

https://www.vox.co.za/adsl/fat-pipe-home-adsl/?prod=HOME here have a look... Then suddenly my account gets suspended. As you can see , from the advert . It clearly shows R159 even today!!! May the 2nd 2019 , and yes i have the screenshot for it . The reason my account was suspended ? For some reason and NOT advertised anywhere else , not even on their website it is now R171 pm .

I never received an sms telling me of the price change since last year , but i did receive sms's telling me how much bandwidth i had used and how much i had left . To their credit though their staff did help .

But still i was going on what was advertised and is still what is being advertised !!!! Which i think is BS , if it is advertised at that price and it has still not been change then what ? False advertising ? If it shown as R159 but i am being charge R171 pm . something is wrong can someone from Vox explain this ? I wonder how many other people may have made this mistake .

Hmmm
 

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cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
19,803
Okay so last year i left openweb, and joined Vox . I took the 200 gig fat pipe .

https://www.vox.co.za/adsl/fat-pipe-home-adsl/?prod=HOME here have a look... Then suddenly my account gets suspended. As you can see , from the advert . It clearly shows R159 even today!!! May the 2nd 2019 , and yes i have the screenshot for it . The reason my account was suspended ? For some reason and NOT advertised anywhere else , not even on their website it is now R171 pm .

I never received an sms telling me of the price change since last year , but i did receive sms's telling me how much bandwidth i had used and how much i had left . To their credit though their staff did help .

But still i was going on what was advertised and is still what is being advertised !!!! Which i think is BS , if it is advertised at that price and it has still not been change then what ? False advertising ? If it shown as R159 but i am being charge R171 pm . something is wrong can someone from Vox explain this ? I wonder how many other people may have made this mistake .

Hmmm

WOW you have a lot of tabs open on your browser... :oops:

Vox does usually increase prices annually but they don't always change the price for new customers. My suggestion would be to cancel your current capped account is just signup for the R159 one and add it to your same vox account.
 

Kabal

Well-Known Member
Joined
Jul 22, 2005
Messages
308
WOW you have a lot of tabs open on your browser... :oops:

Vox does usually increase prices annually but they don't always change the price for new customers. My suggestion would be to cancel your current capped account is just signup for the R159 one and add it to your same vox account.


Lots of tabs :)

I joined and the price was R159 , as yuo can see, but i am being charge more! I joined on the price shown but that is not what i am paying ... Hence my question , is this false advertising ? Post/adverrtise one price , dont change that price , but charge a higher price ...
 

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
19,803
Lots of tabs :)

I joined and the price was R159 , as yuo can see, but i am being charge more! I joined on the price shown but that is not what i am paying ... Hence my question , is this false advertising ? Post/adverrtise one price , dont change that price , but charge a higher price ...

Yeah I hear you but you probably got a price increase. Vox loves their annual price increase. In the control panel just cancel that account and signup for the new one on the website. Not ideal but would probably work. Otherwise mail them and ask why.
 

BigBear

Expert Member
Joined
Apr 24, 2008
Messages
2,092
My 200gb FP price went up from R200 to R216 in Dec.. do have 1.3 Tb of rollover data..

1ac8fd7f28e98773b4eaf19887b8b96d.jpg
 
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Dianysis

Expert Member
Joined
Oct 30, 2014
Messages
2,017
Anyone else getting terrible international speeds at the moment?

Seems to be happening more and more often in the evenings between 8 and 10.
 

Johnatan56

Honorary Master
Joined
Aug 23, 2013
Messages
29,974
Lots of tabs :)

I joined and the price was R159 , as yuo can see, but i am being charge more! I joined on the price shown but that is not what i am paying ... Hence my question , is this false advertising ? Post/adverrtise one price , dont change that price , but charge a higher price ...
They did the same to me, when I signed up in November they upped it in Jan. They always state "our costs have increased" while offering the original price on their site, which is one of the main reasons I left them.
 

Dianysis

Expert Member
Joined
Oct 30, 2014
Messages
2,017
Yes, my reddit is slow as hell.
All tests show that it is not my exchange, router, etc.

Speedtests show all is well - except on the myBB speedtest app which shows that my ping is nearly double to the closest server (JHB).
 

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
19,803
Seems okay my side. I use Quad9 DNS and Google as backup and browsing is fine. Very snappy website loading. 200Mbps Openserve line.

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b0d7dce4bd4f7c32ca74eba111948f67.png
 
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Dianysis

Expert Member
Joined
Oct 30, 2014
Messages
2,017
Definitely seems to be something up with Vox somewhere (maybe only affecting ADSL??)

Switched to my 1gb AH test account - everything fine.

Switch back to Vox - double ping, slow international, etc.

I am on 10 mbps ADSL.

Sigh.
 

Rohan

Senior Member
Joined
Mar 12, 2008
Messages
981
Orkney,North West. VDSL. Getting dialup speeds right now. Something broke
 
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