Official Vox DSL feedback thread

cvanwie said:
We had an issue with CPT IPC, not JHB ... What's your ticket number, I'd like to have a look at this.
Click to expand...

Let me refer back to when I logged the call:

"Subsequent to the JHB IPC losing connectivity (Wednesday 11 November 2015) and routing via redundant IPC services, Telkom managed to resolve the problem on their network (Thursday 12 November 2015).

Traffic that was routed via the redundant medium now traverse the restored IPC.

After monitoring, we can confirm that the fault has been resolved.

(Pierre Theron - Vox Telecom)"

So all sorted now, I just fear the guys are wasting time looking into this when it is no longer an issue. Keep getting updates that they are still investigating.
 
Type RSA said:
Let me refer back to when I logged the call:

"Subsequent to the JHB IPC losing connectivity (Wednesday 11 November 2015) and routing via redundant IPC services, Telkom managed to resolve the problem on their network (Thursday 12 November 2015).

Traffic that was routed via the redundant medium now traverse the restored IPC.

After monitoring, we can confirm that the fault has been resolved.

(Pierre Theron - Vox Telecom)"

So all sorted now, I just fear the guys are wasting time looking into this when it is no longer an issue. Keep getting updates that they are still investigating.
Click to expand...

Please send me that support ticket number (inbox).

There's nothing to investigate, there was a fire that burned Telkom's fibre and was repaired by them several hours later.
 
Hi Voxy,

i am getting alot of packet-loss on my vox dsl today, are you aware of any issues?

google-public-dns-a.google.com.jpg
 
cvanwie said:
Please send me that support ticket number (inbox).

There's nothing to investigate, there was a fire that burned Telkom's fibre and was repaired by them several hours later.
Click to expand...

Seems Fibre also can't take the African Heat :p If the cables aren't stolen they get burned..
 
www.twitter.com.jpg

This is just crazy on the 3rd hop. Are you sure this IPC thing was resolved??
 
I got bad results on Vox today actually the entire week, switched to TI and all is good. I saw my line was off this morning when i woke up. not sure what happened.

here is the comparison. call is logged to vox.

Tracing route to www.mybroadband.co.za [104.20.72.110]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 1039 ms 1141 ms 1001 ms 41.193.164.85
4 * 1097 ms 617 ms 41.193.164.86
5 1485 ms 2204 ms 2851 ms 41.193.164.92
6 1712 ms 1750 ms 2652 ms 41.193.119.45
7 1159 ms 1081 ms 1106 ms 41.193.119.22
8 2963 ms * 3216 ms africainx.jb1.napafrica.net [196.46.25.135]
9 587 ms 670 ms 910 ms 41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africa
inx.net [41.66.181.59]
10 1534 ms 1839 ms 2470 ms 104.20.72.110

Trace complete.

C:\WINDOWS\system32>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [104.20.71.110]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 13 ms 13 ms 13 ms ipc-up-2.north.telkomsa.net [105.228.0.5]
4 15 ms 13 ms 14 ms ipc-up-2.north.telkomsa.net [105.228.0.6]
5 14 ms 13 ms 13 ms ipc-aggr-2.north.telkomsa.net [105.228.0.13]
6 13 ms 13 ms 14 ms jb1-pr-01-te1-0.net.telkomsa.net [105.187.249.6]

7 14 ms 13 ms 14 ms cloudflare.jb1.napafrica.net [196.46.25.198]
8 14 ms 14 ms 13 ms 104.20.71.110

Trace complete.

I'm in JHB North
 
cobusv said:
Hi Voxy,

i am getting alot of packet-loss on my vox dsl today, are you aware of any issues?

View attachment 316649
Click to expand...

Hi Cobusv,

I'm not aware for any issues but I'm going to have a look.
Ill get back to you with some answers should there be an issue on our side.
 
Voxy - If I move my ADSL line over to VOX, is there some form of wait period or downtime of any kind?
 
When will the remote utorrent issue be sorted?
 
Nimz said:
When will the remote utorrent issue be sorted?
Click to expand...

This is not an issue that we have caused. uTorrent refused to engage and work with us to resolve the issue.

The work around is to use remote.bittorrent.com
 
Nimz said:
When will the remote utorrent issue be sorted?
Click to expand...

cvanwie said:
This is not an issue that we have caused. uTorrent refused to engage and work with us to resolve the issue.

The work around is to use remote.bittorrent.com
Click to expand...

Can confirm that this works 100%.

Apart from the UI colours being different (don't know why) it operates perfectly.
 
cvanwie said:
I'm not Voxy ... I don't know the time lines that you're requesting, sorry.
Click to expand...

Sorry, I just thought you'd know seeing as Voxy doesn't respond any where near to as much as you do.
I just want to know if I'll have some for of downtime when transferring my line to VOX.
 
How odd! Twitter.com is now completely blank. Traces are normal(ish) and happens on two browsers.
 
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