Official Vox DSL feedback thread

tkburn said:
Hi voxy, unlocator and unblock-us , I've since tested the DNS theory but it's not the DNS. It's not the tv as the tv speed test returns 39.6mb/s
Click to expand...

Hi tkburn

You are not blocked by us. I will investigate the matter further.

Vox
 
Voxy

Are you planning on replying to us regarding the broken promise (well actually the disregard of the terms and conditions) regarding the prices changing on supposed fixed price promotional accounts?
 
Yes I also got an email about price changes. Can I get an actual amount that it is going up by? In email it states in all cases increase limited to 3.9%

So is the bolt on going up by 1%,2% ,3.9%?

I guess as long as the bolt on bundle continues I am happy to pay a bit more for it.
 
DeathStrike said:
Yes I also got an email about price changes. Can I get an actual amount that it is going up by? In email it states in all cases increase limited to 3.9%

So is the bolt on going up by 1%,2% ,3.9%?

I guess as long as the bolt on bundle continues I am happy to pay a bit more for it.
Click to expand...

Same here they just state some products may increase by as much as 3.9% but don't mention which ones
 
JustinB said:
Voxy

Are you planning on replying to us regarding the broken promise (well actually the disregard of the terms and conditions) regarding the prices changing on supposed fixed price promotional accounts?
Click to expand...

^^^ this. You promoted it as a fixed price contract, should be legally binding if I'm not mistaken.
 
How is the streaming issues on Vox fatpipe? has anything changed? Running on my TI backup account and all is good.
 
Deanoblado said:
How is the streaming issues on Vox fatpipe? has anything changed? Running on my TI backup account and all is good.
Click to expand...

Haven't had much issues streaming Netflix SA using Apple TV does sometimes struggle to load and quality drops intermittently but more Line than VOX related I would think.
 
Voxy said:
Good morning

Where did this message display? Did you receive an sms or email.

Did you lose connectivity as well?

I am not aware of any global issue that would have caused this.

Please pm me your info as well as the engineer you were in contact with so I can have a look.

Voxy
Click to expand...

Message showed by browser while browsing.

Not sure what you mean by "loss of connectivity". However the Vox Portal was accessible so I suppose the answer to that is no.

I did not take the call centre operator's name down. I will pm you the account details and the time of the call.

421303630_2819227666357284875.jpg
421220957_2608709288745847318.jpg
 
DuckieZA said:
Message showed by browser while browsing.

Not sure what you mean by "loss of connectivity". However the Vox Portal was accessible so I suppose the answer to that is no.

I did not take the call centre operator's name down. I will pm you the account details and the time of the call.

View attachment 347137
View attachment 347139
Click to expand...

Hi Duckie

I am looking at this for you. Very strange that you would be routed to this portal.
 
Anyone having problems with international traffic? I'm in Durban and can only access local. Tried different DNS 's.
 
Internet is dead on my side in Durban. Barely usable at all. It's been like this for 20 mins now.
 
Changed to Google DNS and speeds have improved again.
 
Something is wonky with the Vox fatpipe tonight (in Durban):

First tracert is using my Vox account, second is using my Webafrica:

VOX:
Tracing route to google.com [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.10.1
2 * * * Request timed out.
3 * * * Request timed out.
4 37 ms 38 ms 38 ms 41.193.72.125
5 38 ms 39 ms 38 ms 41.193.72.126
6 39 ms 43 ms 40 ms 41.193.72.132
7 360 ms 369 ms 383 ms 41.193.119.33
8 299 ms 290 ms 309 ms 41.193.119.86
9 350 ms 363 ms 347 ms google.jb1.napafrica.net [196.46.25.166]
10 337 ms 320 ms 314 ms 72.14.237.239
11 394 ms 382 ms 371 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.

Webafrica:
Tracing route to google.com [216.58.223.46]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.10.1
2 * * * Request timed out.
3 * * * Request timed out.
4 39 ms 41 ms 41 ms 196.38.74.246
5 40 ms 39 ms 41 ms cdsl3-umh-gi0-0-0-3102.ip.isnet.net [196.38.74.245]
6 41 ms 40 ms 40 ms 196.26.210.212
7 39 ms 39 ms 40 ms mi-za-umh-p8-ten-0-0-0-1.ip.isnet.net [168.209.93.240]
8 64 ms 83 ms 59 ms 168.209.0.178
9 55 ms 57 ms 56 ms core2a-bry-gi0-0-0.ip.isnet.net [168.209.217.2]
10 57 ms 56 ms 56 ms core2a-pkl-ten-0-3-0-2.ip.isnet.net [168.209.100.205]
11 55 ms 57 ms 56 ms 196.26.0.130
12 56 ms 57 ms 56 ms 72.14.205.16
13 170 ms 103 ms 193 ms 72.14.239.129
14 56 ms 56 ms 57 ms jnb01s08-in-f46.1e100.net [216.58.223.46]

Trace complete.
 
Last edited:
Durban is bad, even last night and morning.

Tracing route to google.com [216.58.223.46]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms <1 ms <1 ms 192.168.1.1
3 * * * Request timed out.
4 300 ms 268 ms 262 ms 41.193.73.213
5 268 ms 261 ms 253 ms 41.193.73.214
6 252 ms 255 ms 254 ms 41.193.73.220
7 237 ms 241 ms 226 ms 41.193.72.5
8 256 ms 255 ms 255 ms 41.193.119.33
9 246 ms 245 ms 241 ms 41.193.119.86
10 264 ms 247 ms 257 ms google.jb1.napafrica.net [196.46.25.166]
11 280 ms 271 ms 266 ms 72.14.239.129
12 242 ms 225 ms 222 ms jnb01s08-in-f46.1e100.net [216.58.223.46]

Trace complete.
 
ThEoFuLeS said:
Durban is bad, even last night and morning.

...

Trace complete.
Click to expand...

Same here. Just rebooted router with another ISP account and latency dropped down to about 50ms (I had very similar results as above). Have seen some intermittent instability over the past couple of days in Durban, but today was quite bad.
 
Last edited:
Pietermaritzburg also bad.

Tracing route to www.google.com [216.58.223.36]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms login.router [10.0.0.2]
2 7 ms 7 ms 7 ms dsl-197-245-40-1.voxdsl.co.za [197.245.40.1]
3 10 ms 12 ms 11 ms 41.193.72.126
4 11 ms 9 ms 13 ms 41.193.72.132
5 194 ms 183 ms 182 ms 41.193.119.33
6 205 ms 179 ms 208 ms 41.193.119.86
7 168 ms 198 ms 199 ms google.jb1.napafrica.net [196.46.25.166]
8 169 ms 157 ms 166 ms 72.14.239.129
9 184 ms 235 ms 189 ms jnb01s08-in-f4.1e100.net [216.58.223.36]

Trace complete.
 
cape town too.

Streaming from Amazon and getting an unusable 30KBs on VOX.
Switch to Telkom Internet and it is up to 300KBs.
 
This is from Cape Town. Looks like the local routing tables are messed up "again"

Tracing route to www.goggle.com [45.33.35.30]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.home [192.168.1.1]
2 * * * Request timed out.
3 20 ms 20 ms 20 ms telkom-upload-vlan-barrack-ipc.vox.co.za [41.193.121.9]
4 19 ms 19 ms 20 ms vox-upload-teraco-cpt-barrack-ipc.vox.co.za [41.193.121.10]
5 20 ms 19 ms 19 ms vox-b2b-pts-barrack-ipc-int.vox.co.za [209.203.1.41]
6 20 ms 19 ms 19 ms 41.193.120.37
7 160 ms 159 ms 161 ms vox-ldn-telecity-wacs.vox.co.za [196.41.24.174]
8 160 ms 159 ms 161 ms 40ge1-3.core1.lon2.he.net [195.66.224.21]
9 225 ms 225 ms 225 ms 100ge1-1.core1.nyc4.he.net [72.52.92.166]
10 288 ms 298 ms 288 ms 100ge15-2.core1.sjc2.he.net [184.105.81.213]
11 287 ms 297 ms 299 ms 10ge3-2.core3.fmt2.he.net [184.105.222.13]
12 * * * Request timed out.
13 287 ms 288 ms 287 ms li985-30.members.linode.com [45.33.35.30]

Trace complete.

Now look when WWW is not inserted.

Tracing route to google.com [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.home [192.168.1.1]
2 * * * Request timed out.
3 20 ms 19 ms 19 ms telkom-upload-vlan-barrack-ipc.vox.co.za [41.193.121.9]
4 27 ms 19 ms 26 ms vox-upload-teraco-cpt-barrack-ipc.vox.co.za [41.193.121.10]
5 20 ms 19 ms 19 ms vox-b2b-pts-barrack-ipc-int.vox.co.za [209.203.1.41]
6 20 ms 19 ms 19 ms 41.193.120.45
7 32 ms 31 ms 31 ms 41.193.106.105
8 31 ms 30 ms 30 ms 41.193.106.97
9 36 ms 37 ms 35 ms 41.193.106.101
10 36 ms 36 ms 36 ms 41.193.32.198
11 35 ms 35 ms 36 ms 41.193.119.86
12 36 ms 36 ms 35 ms google.jb1.napafrica.net [196.46.25.166]
13 36 ms 35 ms 36 ms 72.14.237.239
14 35 ms 35 ms 35 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.
 
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