Official Vox DSL feedback thread

Soul Assassin said:
Same, they must be updating and working on some things and thought it's best to do it Sunday and not Monday in business hours.
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I can connect, but when I open a website, it takes me to the portal page stating that I don't have any data left... I've got more than enough data left!
 
Good day all

Clients with samsung accounts. Please send me your usernames our engineers are still currently attending to the capping portion which is giving problems.
More feedback to follow

Regards,

Patricia
 
Voxy said:
Good day all

Clients with samsung accounts. Please send me your usernames our engineers are still currently attending to the capping portion which is giving problems.
More feedback to follow

Regards,

Patricia
Click to expand...

Sent
 
Thank you we will restore this urgently.

Regards,

Voxy
 
Voxy said:
Good day all

Clients with samsung accounts. Please send me your usernames our engineers are still currently attending to the capping portion which is giving problems.
More feedback to follow

Regards,

Patricia
Click to expand...
Details sent last night. Any feedback on when issue will be resolved or is it a case of sorting out an account at a time.

Thanks Patricia.
 
akescpt said:
No streaming possible from 7 pm last night. Leka ***. Cape Town.
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Worked fine for me yesterday, but really struggling this afternoon, with very patchy performance and throughput that is all over the place.
 
Really slow speeds lately. streaming becoming impossible due to continual buffering, been deteriorating daily for last 3 weeks
 
Not sure if this is the right section but I have an absamail e-mail address and I would like to change the password I use to log onto webmail with. How do i do that? I did send an email to vox support last week but they are not getting back to me.
 
senyetse said:
Not sure if this is the right section but I have an absamail e-mail address and I would like to change the password I use to log onto webmail with. How do i do that? I did send an email to vox support last week but they are not getting back to me.
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Phone : 087 805 0530
 
Voxy said:
Good day all

Clients with samsung accounts. Please send me your usernames our engineers are still currently attending to the capping portion which is giving problems.
More feedback to follow

Regards,

Patricia
Click to expand...

Details was send. Any feedback why it was requested ?
 
Mine too. Had to use my cell to post this.
Sitting at 54% packet loss at the moment.
Something is very broken somewhere.
 
The inability to answer their phones during an outage is infuriating

Edit:

It appears that the contact number on the Customer Portal is incorrect - it's listed as 087 805 0000 when the correct number is in fact 087 805 0530/9111

Infuriating that such basics are neglected.
 
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