Official Vox DSL feedback thread

Hi All,

On the 11 March we experienced a glitch in our Subscriber management system which resulted in usage data being reset, Subscribers have had full access with no cap enforcement since.

ADSL, Mobile data and FTTH and FTTB are some of the product ranges that were effected.

We are implementing the fix today to correct the usage and cap information and will communicate updates accordingly.
Customers will not be billed for any additional usage incurred. Customers with roll over data will be adjusted accordingly.

Vox Telecom
 
Voxy said:
Hi All,

On the 11 March we experienced a glitch in our Subscriber management system which resulted in usage data being reset, Subscribers have had full access with no cap enforcement since.

ADSL, Mobile data and FTTH and FTTB are some of the product ranges that were effected.

We are implementing the fix today to correct the usage and cap information and will communicate updates accordingly.
Customers will not be billed for any additional usage incurred. Customers with roll over data will be adjusted accordingly.

Vox Telecom
Click to expand...

Why was our Samsung username accounts requested before ? We never received any feedback.
 
Voxy said:
Hi All,

On the 11 March we experienced a glitch in our Subscriber management system which resulted in usage data being reset, Subscribers have had full access with no cap enforcement since.

ADSL, Mobile data and FTTH and FTTB are some of the product ranges that were effected.

We are implementing the fix today to correct the usage and cap information and will communicate updates accordingly.
Customers will not be billed for any additional usage incurred. Customers with roll over data will be adjusted accordingly.

Vox Telecom
Click to expand...

Why was our Samsung username accounts requested before ? We never received any feedback.
 
Voxy said:
Hi All,

On the 11 March we experienced a glitch in our Subscriber management system which resulted in usage data being reset, Subscribers have had full access with no cap enforcement since.

ADSL, Mobile data and FTTH and FTTB are some of the product ranges that were effected.

We are implementing the fix today to correct the usage and cap information and will communicate updates accordingly.
Customers will not be billed for any additional usage incurred. Customers with roll over data will be adjusted accordingly.

Vox Telecom
Click to expand...

I'm guessing this is why I have more data than the roll over allows, I noticed this two weeks back.
 
brucebm said:
I have been away for a week. Back now to find that I am getting 5 Mbps download on a 20Mbps FTTH connection. Have I missed something, like an announcement of a problem?
Click to expand...

Getting 5-6 mbps Downloads on 6 mbps DSL Line .. seems ok this side.
 
brucebm said:
I have been away for a week. Back now to find that I am getting 5 Mbps download on a 20Mbps FTTH connection. Have I missed something, like an announcement of a problem?
Click to expand...

Fine here in the Cape.

Steam going like a Boeing:

steam_speed.PNG
 
I don't know who did what but don't change it, my ping in CSGO was 20ms lower than usual.
 
This morning I was still browsing and suddenly VOX tells me that I have reached my cap limit.

Log on to the Control Panel and it clearly shows I still have 5GB of Fatpipe Lite Data left.

Anybody else experience this before?

Currently at work so can only phone and try to get it resolved after I knock off.
 
APoc184 said:
This morning I was still browsing and suddenly VOX tells me that I have reached my cap limit.

Log on to the Control Panel and it clearly shows I still have 5GB of Fatpipe Lite Data left.

Anybody else experience this before?

Currently at work so can only phone and try to get it resolved after I knock off.
Click to expand...

It happened to me before. Had to phone them to resolve the problem.
 
APoc184 said:
I chatted with them on Live Chat from work. Awesome assistance and resolved within minutes.
Click to expand...

They do have great service. I was also helped within a few minutes and they even called me back a few times to make sure everything is fine.
 
Vox died around midnight.

PHoned the 24/7 support desk -- who claim there is no problem WHATSOEVER.... and the issue must obviously be on my side.

When I connect via WA there is zero issues.

Connect with Vox - 80% packet loss.


Their engineers cannot process this - but can log an incident for me - and management will look at it tomorrow.


Vox - you are a ****ing joke
 
Good morning requiem

Please send me the ref number and I can check who was responsible.
 
I have been getting half my line speed with NNTP the last week or so.
Speed tests show fine.
Something is definitely wrong with Vox, change to another account and full speed





tkburn said:
NNTP limited to 1.4mb/s this evening , normal 3.9mb/s.
P2P still broken max 400kb/s was 3.3mb/s until last year Nov/Dec.

Using FATPIPE 150gig accounts
Based in Cape Town

Anyone else experiencing this?
Click to expand...
 
Having endless problems with my fatpipe account. Got 252gb but can hardly browse the internet. Had to switch to my phone to send this message. Its terrible... Downloads more or less at a stand still...
 
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