Official Vox DSL feedback thread

Soul Assassin

Soul Assassin

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X-Gamer said:
So it looks like it's just Cape region users who's IP's are being... routed?
Click to expand...

No, I am also seen as Agence De L'informatique de l'Etat du Senegal.

So we are now being routed through a state owned IT agency in a African country, seems safe.
 
F

furpile

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caroper said:
What are you trying to say here, that The cape region is secondary to the rest of the country and we should be grateful that we have internet at all? What exactly is best effort, I have to pay promptly and in full but you only have to try and provide the service?
Click to expand...

All residential ADSL services are best effort...
 
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furpile

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Soul Assassin said:
No, I am also seen as Agence De L'informatique de l'Etat du Senegal.

So we are now being routed through a state owned IT agency in a African country, seems safe.
Click to expand...

Didn't check which country it is in, but my IP yesterday was also in the 41 range.
 
Voxy

Voxy

Vox Telecom Representative
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Vox Telecom hereby announce that due to under utilised IP’s within the Telkom DSL network, need to renumber our DSL customer base with Telkom.
The plan around this is to acquire temporary IPv4 address space from Afrinic, which will be advertised and updated throughout the Vox Telecom network. Telkom will add this temporary address space as a new IPPool on their BNG’s for Vox Telecom. On August 3rd 2016, customers will be disconnected and reconnected on the new IPPool using the temporary address space. Telkom will then remove our existing 197.245.0.0/16 prefix from their BNG’s and recreate it using smaller prefix allocations per BNG. The evening of August 4th 2016, users will again be disconnected and reconnected on our existing (renumbered) 197.245.0.0 prefix.
The temporary prefix will then be removed from all peering filters and from the Vox Telecom network and returned to Afrinic.
 
Kelerei

Kelerei

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Soul Assassin said:
No, I am also seen as Agence De L'informatique de l'Etat du Senegal.

So we are now being routed through a state owned IT agency in a African country, seems safe.
Click to expand...

No, that means that whatever thinks you have a Senegalese IP address is using an outdated GeoIP database.

EDIT: Or... what Voxy said above. That will teach me to read through the rest of the thread before replying...
 
F

furpile

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Voxy said:
Vox Telecom hereby announce that due to under utilised IP’s within the Telkom DSL network, need to renumber our DSL customer base with Telkom.
The plan around this is to acquire temporary IPv4 address space from Afrinic, which will be advertised and updated throughout the Vox Telecom network. Telkom will add this temporary address space as a new IPPool on their BNG’s for Vox Telecom. On August 3rd 2016, customers will be disconnected and reconnected on the new IPPool using the temporary address space. Telkom will then remove our existing 197.245.0.0/16 prefix from their BNG’s and recreate it using smaller prefix allocations per BNG. The evening of August 4th 2016, users will again be disconnected and reconnected on our existing (renumbered) 197.245.0.0 prefix.
The temporary prefix will then be removed from all peering filters and from the Vox Telecom network and returned to Afrinic.
Click to expand...

On your website front page:
Announcement
Vox Telecom hereby announce that due to under utilised IP’s within the Telkom DSL network, need to renumber our DSL customer base with Telkom. The date has not yet been finalised, where this announcement will thereafter be updated and providing all DSL customer base with notifications of this change.
The plan around this is to acquire temporary IPv4 address space from Afrinic, which will be advertised and updated throughout the Vox Telecom network. Telkom will add this temporary address space as a new IPPool on their BNG’s for Vox Telecom. On a designated evening, customers will be disconnected and reconnected on the new IPPool using the temporary address space. Telkom will then remove our existing 197.245.0.0/16 prefix from their BNG’s and recreate it using smaller prefix allocations per BNG. The following evening, users will again be disconnected and reconnected on our existing (renumbered) 197.245.0.0 prefix.
The temporary prefix will then be removed from all peering filters and from the Vox Telecom network and returned to Afrinic.
Click to expand...

Please update there as well.
 
Voxy

Voxy

Vox Telecom Representative
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Please note that Vox Telecom are experiencing a service disruption affecting ADSL & some Fibre services. The matter is being attended to with high priority. No ETTR can currently be confirmed.
 
Voxy

Voxy

Vox Telecom Representative
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Please note that the Vox Telecom services disruption affecting ADSL & some Fibre services have been resolved.
We apologies for the inconvenience caused.
 
B

BCR

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Voxy said:
Please note that the Vox Telecom services disruption affecting ADSL & some Fibre services have been resolved.
Click to expand...

Since making whatever changes you've made (in this latest round), the last 2 or 3 days I'm having authentication issues. I keep my modem/router off when not using the internet, so on a few occasions I've switched it back on, the internet light stays red. Change to another ISP (this time Axxess), and immediately after applying the changes, it's green & I'm able to use the internet.

The same thing happened a long time ago - at that stage it might've been Telkom busy with upgrades ; now that they've long since been completed, I have to point a finger at you, Vox, as my line is stable. The fact that I can connect to another ISP so easily, must mean it's something to do with your systems playing up.

No point in sending you my credentials - I'm sure if other clients of yours switch off their routers (then back on again), at certain times of the day (at the very least), they'll experience the same.

EDIT : tried an Afrihost connection .. like Axxess, it authenticates immediately.
 
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AfricanTech

AfricanTech

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Not authenticating again this morning :mad:

Goodness gracious fellas - this is is a paid for service!

It is more important to be 'up' than to be delivering new features - get your Change Management / Change Control sorted out!

Edit: Strange thing is that the test account I was given authenticates without any issue - it's my normal account that has issues
 
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F

flashfire208

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10% packet loss this whole week that disappears when I switch to an afrihost account , phone support doesn't believe me and says nothing is wrong. It was good while it lasted Vox.
 
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