Official Vox DSL feedback thread

[KikzAzz]

Since making whatever changes you've made (in this latest round), the last 2 or 3 days I'm having authentication issues. I keep my modem/router off when not using the internet, so on a few occasions I've switched it back on, the internet light stays red. Change to another ISP (this time Axxess), and immediately after applying the changes, it's green & I'm able to use the internet.

The same thing happened a long time ago - at that stage it might've been Telkom busy with upgrades ; now that they've long since been completed, I have to point a finger at you, Vox, as my line is stable. The fact that I can connect to another ISP so easily, must mean it's something to do with your systems playing up.

No point in sending you my credentials - I'm sure if other clients of yours switch off their routers (then back on again), at certain times of the day (at the very least), they'll experience the same.

EDIT : tried an Afrihost connection .. like Axxess, it authenticates immediately.

Had the same issue a couple of days back. The issue seemed to fix itself after a couple of hours.

 

[SirFooK'nG]

Touch wood . .. My experience in the last few days has been rock solid!

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\>ping www.google.co.za -t
Ping statistics for 216.58.223.35:
Packets: Sent = 86, Received = 86, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 65ms, Average = 32ms

Even my 720p streaming has been good!

 

[BCR]

Vox still not authenticating (all the time).

Since making whatever changes you've made (in this latest round), the last 2 or 3 days I'm having authentication issues. I keep my modem/router off when not using the internet, so on a few occasions I've switched it back on, the internet light stays red. Change to another ISP (this time Axxess), and immediately after applying the changes, it's green & I'm able to use the internet.

The same thing happened a long time ago - at that stage it might've been Telkom busy with upgrades ; now that they've long since been completed, I have to point a finger at you, Vox, as my line is stable. The fact that I can connect to another ISP so easily, must mean it's something to do with your systems playing up.

No point in sending you my credentials - I'm sure if other clients of yours switch off their routers (then back on again), at certain times of the day (at the very least), they'll experience the same.

EDIT : tried an Afrihost connection .. like Axxess, it authenticates immediately.

Same story this morning - after modem/router off most of the night, switch it back on and DOESN'T AUTHENTICATE with VOX. Go into settings via 192.168.1.1 , change to 2 other ISPs to check, and they authenticate immediately. Why did Vox need to screw around with things, as in fixing some, they've broken others .. and no response from them on this forum.

By the way, after switching back to Vox as ISP yesterday evening, it authenticated immediately .. something needs fine-tuning on their end. Are they even bothering to look into this ?

 

[BCR]

Had the same issue a couple of days back. The issue seemed to fix itself after a couple of hours.

Finding it sometimes authenticates, but mostly doesn't, after they messed around with changes last week.
Can't sit around waiting for it to "decide" to do so, when it (their system) feels like it

 

[Voxy]

Please note that Vox Telecom is experiencing a service disruption affecting ADSL, APN, FTTH, and FTTB. The matter is being attended to with high priority. No ETTR can currently be confirmed.

 

[akescpt]

AGAIN? what is it one per week now? whats the underlying issue? no email explaining outages. no apology. how do your customers get informed who don't frequent mybb?

 

[Grouter]

AGAIN? what is it one per week now? whats the underlying issue? no email explaining outages. no apology. how do your customers get informed who don't frequent mybb?

I agree. Some sort of network status page on vox's site would be helpful.

That said, vox working fine here in the southern cape.

 

[adam_g]

Vox has literally gone to sh*t in jhb both on fibre and fatpipe adsl

 

[DrJohnZoidberg]

Okay that probably explains why my connections are getting killed. Line shows up but had downloads stall on me twice now.

 

[adam_g]

I agree. Some sort of network status page on vox's site would be helpful.

That said, vox working fine here in the southern cape.

+1

 

[Grouter]

I agree. Some sort of network status page on vox's site would be helpful.

That said, vox working fine here in the southern cape.

Take that back. Changing over to Telkomsa account because Vox broke.

 

[ellyally]

Whats up with you guys lately... used to be so awesome, hardly any issues, lately though, problems weekly/every few days

 

[i.got~issues]

AGAIN? what is it one per week now? whats the underlying issue? no email explaining outages. no apology. how do your customers get informed who don't frequent mybb?

^^ This.

Whats up with you guys lately... used to be so awesome, hardly any issues, lately though, problems weekly/every few days

^^ This

Grrr... meh... aaaargh.

 

[FHTheron]

Got my mother onto a Vox account just 2 weeks ago, now this. Seems Voxs time has come. Every ISPs does eventually, then we just move to the next and eventually circle back round to Vox when they are the better of the bunch again.

 

[GantZA]

Hi. Im currently subscribed to the 4 mbps uncapped service. I reached the soft cap last night and now my speed has been reduced by half which I am aware of and fully accept. However, the ping has become terrible. Here are the results from a ping test to google.co.za

Pinging www.google.co.za [216.58.223.35] with 32 bytes of data:

Ping statistics for 216.58.223.35:
Packets: Sent = 52, Received = 51, Lost = 1 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 146ms, Maximum = 423ms, Average = 274ms
Control-C

I think something goes wrong when it downgrades the speed upon hitting the first soft cap.

EDIT did more testing, here are the results

 Local Tracert 

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

  1     3 ms    <1 ms    <1 ms  192.168.1.1 
  2   327 ms   305 ms   323 ms  dsl-197-245-3-1.voxdsl.co.za [197.245.3.1] 
  3   427 ms   418 ms   384 ms  telkom-upload-vlan-barrack-ipc.vox.co.za [41.193.121.9] 
  4   361 ms   380 ms   417 ms  vox-upload-teraco-cpt-barrack-ipc.vox.co.za [41.193.121.10] 
  5   310 ms   282 ms   272 ms  vox-b2b-pts-barrack-ipc-int.vox.co.za [209.203.1.41] 
  6   354 ms   342 ms   333 ms  optinet.ixp.capetown [196.10.140.145] 
  7   237 ms   265 ms   292 ms  te0-0-0-1.cpt-p-2.optinet.net [197.84.7.34] 
  8   270 ms   274 ms   276 ms  vl11.cpt-hscore-1.optinet.net [197.84.5.238] 
  9   229 ms   249 ms   259 ms  196.28.178.66 
 10   327 ms   273 ms   253 ms  gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234] 
 11   270 ms   275 ms   260 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 12   218 ms   209 ms   215 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 13   257 ms   254 ms   254 ms  41-86-110-143.mweb.co.za [41.86.110.143] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1     2 ms     2 ms    <1 ms  192.168.1.1 
  2   430 ms   324 ms   239 ms  dsl-197-245-3-1.voxdsl.co.za [197.245.3.1] 
  3     *        *        *     Request timed out.
  4   362 ms   372 ms   419 ms  vox-upload-teraco-cpt-barrack-ipc.vox.co.za [41.193.121.10] 
  5   349 ms   305 ms   280 ms  vox-b2b-pts-barrack-ipc-int.vox.co.za [209.203.1.41] 
  6   346 ms   374 ms   400 ms  41.193.120.37 
  7   484 ms   330 ms   284 ms  vox-ldn-telecity-wacs.vox.co.za [196.41.24.174] 
  8   467 ms   435 ms   430 ms  ldn-b3-link.telia.net [213.248.100.161] 
  9   586 ms   512 ms   589 ms  ldn-bb2-link.telia.net [62.115.140.248] 
 10   312 ms   383 ms   429 ms  ldn-b5-link.telia.net [213.155.136.77] 
 11   453 ms   504 ms   518 ms  tata-ic-300410-ldn-b5.c.telia.net [62.115.9.174] 
 12   545 ms   531 ms   465 ms  if-ae-26-2.tcore1.LDN-London.as6453.net [80.231.62.58] 
 13   509 ms   529 ms   501 ms  80.231.60.110 
 14   477 ms   504 ms   496 ms  195.219.92.81 
 15   552 ms   452 ms   450 ms  po4-31.core-rs2.thdo.ncuk.net [80.249.97.85] 
 16   532 ms   567 ms   558 ms  www.thinkbroadband.com [80.249.99.130] 

Trace complete.
  
International Speedtest 
Downloaded 20.0 megabytes in 1:52 seconds. (181.33 KB/s)
  
Local Speedtest 
Downloaded 15.6 megabytes in 2:23 seconds. (111.12 KB/s)
  
  
  
  
Test End Timestamp 
2016/08/12 14:51:29,82

Please Help

Regards

 

[wingnut771]

Hi. Im currently subscribed to the 4 mbps uncapped service. I reached the soft cap last night and now my speed has been reduced by half which I am aware of and fully accept. However, the ping has become terrible. Here are the results from a ping test to google.co.za

Pinging www.google.co.za [216.58.223.35] with 32 bytes of data:

Ping statistics for 216.58.223.35:
Packets: Sent = 52, Received = 51, Lost = 1 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 146ms, Maximum = 423ms, Average = 274ms
Control-C

I think something goes wrong when it downgrades the speed upon hitting the first soft cap.

EDIT did more testing, here are the results

 Local Tracert 

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

  1     3 ms    <1 ms    <1 ms  192.168.1.1 
  2   327 ms   305 ms   323 ms  dsl-197-245-3-1.voxdsl.co.za [197.245.3.1] 
  3   427 ms   418 ms   384 ms  telkom-upload-vlan-barrack-ipc.vox.co.za [41.193.121.9] 
  4   361 ms   380 ms   417 ms  vox-upload-teraco-cpt-barrack-ipc.vox.co.za [41.193.121.10] 
  5   310 ms   282 ms   272 ms  vox-b2b-pts-barrack-ipc-int.vox.co.za [209.203.1.41] 
  6   354 ms   342 ms   333 ms  optinet.ixp.capetown [196.10.140.145] 
  7   237 ms   265 ms   292 ms  te0-0-0-1.cpt-p-2.optinet.net [197.84.7.34] 
  8   270 ms   274 ms   276 ms  vl11.cpt-hscore-1.optinet.net [197.84.5.238] 
  9   229 ms   249 ms   259 ms  196.28.178.66 
 10   327 ms   273 ms   253 ms  gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234] 
 11   270 ms   275 ms   260 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 12   218 ms   209 ms   215 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 13   257 ms   254 ms   254 ms  41-86-110-143.mweb.co.za [41.86.110.143] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1     2 ms     2 ms    <1 ms  192.168.1.1 
  2   430 ms   324 ms   239 ms  dsl-197-245-3-1.voxdsl.co.za [197.245.3.1] 
  3     *        *        *     Request timed out.
  4   362 ms   372 ms   419 ms  vox-upload-teraco-cpt-barrack-ipc.vox.co.za [41.193.121.10] 
  5   349 ms   305 ms   280 ms  vox-b2b-pts-barrack-ipc-int.vox.co.za [209.203.1.41] 
  6   346 ms   374 ms   400 ms  41.193.120.37 
  7   484 ms   330 ms   284 ms  vox-ldn-telecity-wacs.vox.co.za [196.41.24.174] 
  8   467 ms   435 ms   430 ms  ldn-b3-link.telia.net [213.248.100.161] 
  9   586 ms   512 ms   589 ms  ldn-bb2-link.telia.net [62.115.140.248] 
 10   312 ms   383 ms   429 ms  ldn-b5-link.telia.net [213.155.136.77] 
 11   453 ms   504 ms   518 ms  tata-ic-300410-ldn-b5.c.telia.net [62.115.9.174] 
 12   545 ms   531 ms   465 ms  if-ae-26-2.tcore1.LDN-London.as6453.net [80.231.62.58] 
 13   509 ms   529 ms   501 ms  80.231.60.110 
 14   477 ms   504 ms   496 ms  195.219.92.81 
 15   552 ms   452 ms   450 ms  po4-31.core-rs2.thdo.ncuk.net [80.249.97.85] 
 16   532 ms   567 ms   558 ms  www.thinkbroadband.com [80.249.99.130] 

Trace complete.
  
International Speedtest 
Downloaded 20.0 megabytes in 1:52 seconds. (181.33 KB/s)
  
Local Speedtest 
Downloaded 15.6 megabytes in 2:23 seconds. (111.12 KB/s)
  
  
  
  
Test End Timestamp 
2016/08/12 14:51:29,82

Please Help

Regards

Looks like exchange congestion. Best to test with another ISP when it's happening.

 

[ItherNiT]

cant stream dota 2 TI on twitch

whats the point in having a 12mb and not being able to stream videos

 

[potti]

My account just completely died now.
Getting 30KBps...

 

[ItherNiT]

I can finally watch twitch again

 

[krono9]

my account just died too.. cape town..