Official Vox DSL feedback thread

[BigBear]

If it started after outages it sounds like Telkom have upgraded (Their word not mine) your exchange to use ASSIA.
It tries to dynamically balance your line by adapting to the speed that has the least line errors.
In theory it is good but in practice it has helped some but totally crippled others.
I suggest you contact Telkom and report the situation.

That is what ASSIA is doing now on my line but Telkom Techs are yet to figure out why and what is wrong with the line and where.

I am on 8mbps/1mbps for a 10 Mbps DSL Line at the moment.

 

[caroper]

I was one of the Lucky ones, when they upgraded our exchange mine went from 8Mbs / 512Kbs to 12Mbs / 1Mbs.
Touch wood it has been like that now for over a year, so I am happy, I just feel sorry for others that now have degraded performance.

 

[furpile]

I am on a 4mb uncapped home account but I am struggling big time to stream even Youtube and I reduced the video quality to 480p and still get buffering. All they say is my line is fine and do port resets then its fine for a while. I live a few km away from the exchange but in the past I have consistently reached over 3mb speeds even towards the end of the month when my usage was over 200gig (again just streaming) but these days I rejoice if I go over 2mb so they must not even try to use that as an excuse. This started after they had the outages a few weeks ago.

Also after these outages my router occasionally loose dsl connection, what can this be?

I do very little P2P, only 11gigs for the month, the rest of the 100+ gigs I only stream off Youtube and Kodi.

Do Vox throttle you when you reached your softcap as a result of streaming?

TIA

The home uncapped accounts were changed a while back. After certain thresholds your line speed is halved. On a 4 Mbps uncapped package you will only have a 2 Mbps connection after 80 GB and a 1 Mbps connection after 160 GB, so you should probably get a capped package or change provider.

https://www.voxtelecom.co.za/fair-usage-policy

Home Uncapped 4Mbps up to 4Mbps 80GB 2Mbps 160GB 1Mbps 260GB 1Mbps

 

[Fox1]

Pings are horrible tonight in Durban. Seems like a DNS issue again.

Switched over to Afrihost and still same issue.

 

[JonesY]

Just checked Vox account online and I'm missing 700GB of unused rolled over data. Anyone else notice similar issues with allocation stats?

EDIT
I use: Data Account - Fatpipe 200GB Promo

 

[Rouxenator]

Caring is sharing. I share my VoX with my parents who are still stuck on M-Web uncapped and also some of my co-workers. What's the point of having so much data roll over? Burn it :twisted:

Edit : Not to mention the guest SSID on my router called FreeInternet_Roux that is open for all to use in my street.

 

[wingnut771]

Caring is sharing. I share my VoX with my parents who are still stuck on M-Web uncapped and also some of my co-workers. What's the point of having so much data roll over? Burn it :twisted:

Edit : Not to mention the guest SSID on my router called FreeInternet_Roux that is open for all to use in my street.

Your wifi covers your street!? Mine can't get to the other side of the house.

 

[jdido87]

I am on a 4mb uncapped home account but I am struggling big time to stream even Youtube and I reduced the video quality to 480p and still get buffering. All they say is my line is fine and do port resets then its fine for a while. I live a few km away from the exchange but in the past I have consistently reached over 3mb speeds even towards the end of the month when my usage was over 200gig (again just streaming) but these days I rejoice if I go over 2mb so they must not even try to use that as an excuse. This started after they had the outages a few weeks ago.

Also after these outages my router occasionally loose dsl connection, what can this be?

I do very little P2P, only 11gigs for the month, the rest of the 100+ gigs I only stream off Youtube and Kodi.

Do Vox throttle you when you reached your softcap as a result of streaming?

TIA

Turns out there was a bad connection in the box in my road. Logged a ticket on Saturday, early this morning a Telkom Tech calls me to say he sorted it out and that he will get the box rebuilt as it is corroded. Brilliant service from Telkom in this instance I was waiting for my ticket to be closed without the issue being resolved. They are not all bad.

 

[BigBear]

Turns out there was a bad connection in the box in my road. Logged a ticket on Saturday, early this morning a Telkom Tech calls me to say he sorted it out and that he will get the box rebuilt as it is corroded. Brilliant service from Telkom in this instance I was waiting for my ticket to be closed without the issue being resolved. They are not all bad.

Also had quite a good experience but disconnected 3 times after they made changes and Today still Disconnecting but atleast staying on 10 Mbps.

28/08/2016 08:47

Good Day, Have logged a Line Fault for my 10 Mbps DSL Line but it is still not resolved.

Telkom ADSL "telkom ref." restored. Reply to this SMS within 24 hours with NO if service is still faulty else with YES
Telkom ADSL 'another telkom ref." restored. Reply to this SMS within 24 hours with NO if service is still faulty else with YES

Line still drops or loses connectivity and Last person i spoke to said ASSIA was managing the line due to there being some issue on the line and that they where going to send a Telkom Technician out to investigate.

Please could you have a look !

28/08/2016 09:06

Telkom
Hi, we made some changes to your profile. Kindly monitor and advise if problem persist. ^HR

28/08/2016 11:35

Thank You !

Broadband Connection   	
2.1	Type	ADSL2+ Annex A
2.2	Status	Up
2.3	Uptime	0 days 0 hours 31 mins 23 secs
2.4	Line Rate (Down / Up)	10239 kbps / 1021 kbps
2.5	Noise Margin (Down / Up)	9.4 dB / 7.7 dB
2.6	Attenuation (Down / Up)	25 dB / 14.9 dB
2.7	Power (Down / Up)	19 dBm / 12.1 dBm

Looks better will monitor.

 

[jdido87]

Also had quite a good experience but disconnected 3 times after they made changes and Today still Disconnecting but atleast staying on 10 Mbps.

I cant really say the same by speeds were like a 4x4 on a off-road challenge, up and down.

 

[Willie Trombone]

Just checked Vox account online and I'm missing 700GB of unused rolled over data. Anyone else notice similar issues with allocation stats?

EDIT
I use: Data Account - Fatpipe 200GB Promo

I'm on the same package - mine looks like it's all there - check your cumulative monthly stats to see your cap vs usage - I find that the easiest to use.

 

[Willie Trombone]

Edit : Not to mention the guest SSID on my router called FreeInternet_Roux that is open for all to use in my street.

You're in Stellies? PM your addy please? I have a poor student son who's always looking for free wifi

 

[micham03]

Hello

I have a stand alone bolt-on account that I still use. I want to upgrade my line speed to 20MB, I remember at some point I was told that the bolt-on only work on and up to 10MB line speed. Is this the case.

 

[furpile]

Hello

I have a stand alone bolt-on account that I still use. I want to upgrade my line speed to 20MB, I remember at some point I was told that the bolt-on only work on and up to 10MB line speed. Is this the case.

Should still be the case yes.

 

[micham03]

Should still be the case yes.

What exactly does this mean? it just wont connect ?

 

[ItherNiT]

What exactly does this mean? it just wont connect ?

It will still connect, but you wont get more than 10mb/s even with the line being 20mb/s

 

[micham03]

It will still connect, but you wont get more than 10mb/s even with the line being 20mb/s

Oh i see, this really helps, i appreciate

 

[jdido87]

Turns out there was a bad connection in the box in my road. Logged a ticket on Saturday, early this morning a Telkom Tech calls me to say he sorted it out and that he will get the box rebuilt as it is corroded. Brilliant service from Telkom in this instance I was waiting for my ticket to be closed without the issue being resolved. They are not all bad.

Good day

I am in need of some advice. Telkom sorted the issue with the line and there is a definite improved as the speeds are now constant and not as erratic as before. However, I am still loosing sync intermittently. Sure this has to be with Vox. All this crap started with their DNS issues.

 

[Grouter]

Good day

I am in need of some advice. Telkom sorted the issue with the line and there is a definite improved as the speeds are now constant and not as erratic as before. However, I am still loosing sync intermittently. Sure this has to be with Vox. All this crap started with their DNS issues.

Losing sync is an issue with your line provider (openserve), not your isp (vox).

 

[jdido87]

Losing sync is an issue with your line provider (openserve), not your isp (vox).

Thank you very I will make contact with them or Vox as they manage my line.