Official Vox DSL feedback thread

thewusman said:
40mbps VDSL has been ****ed the whole long weekend from 4pm onwards. Local fine, anything requiring international breakout (basically the whole web) getting less than 1mbps.

Switched to Afrihost and full speed ahead.

Shame on you Vox. Considering cancelling my FTTH pre-order if this persists.
Click to expand...

Google could be the culprit here. It's moving all JHB traffic to CPT that could be saturating Vox national transit causing latency and packetloss.

I have tested other ISPs and google traffic is still going to CPT for some reason.

Might seem silly but if suddenly a couple of Gbps of traffic now travels to CPT and back from JHB it will probably cause some congestion if they don't have sufficient transit.
 
cavedog said:
Google could be the culprit here. It's moving all JHB traffic to CPT that could be saturating Vox national transit causing latency and packetloss.

I have tested other ISPs and google traffic is still going to CPT for some reason.

Might seem silly but if suddenly a couple of Gbps of traffic now travels to CPT and back from JHB it will probably cause some congestion if they don't have sufficient transit.
Click to expand...

It would be great if Vox could confirm the above, instead of denying any issue whatsoever. Instead, their keyboard chimps just lost them customers.
 
quovadis said:
What makes you think that?
Click to expand...

It's purely a guess because as you can see no increased latency for me to the UK and the speeds are good at 183Mbps. People complaining everything is slow so everything is basically locally cached it just needs to peer somewhere. Google was pushing all the traffic from northern region to CPT servers which is probably the most traffic of the web like youtube, google, gmail, google photos and drive.

My connection had 5ms on speedtest.net to most JHB servers but to google DNS and other google services there was packaetloss and 35ms+ and the packetloss came from halfway into the traceroute so something was wrong with the national transit.

This morening google DNS 8.8.8.8 is being routed to JHB and gets 5ms latency. So why was the traffic going to CPT from JHB last night? Could be that google is doing some load balancing or an outage?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 5 | 5 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 41.193.164.85 - 0 | 5 | 5 | 4 | 4 | 5 | 4 |
| 41.193.164.86 - 0 | 5 | 5 | 4 | 4 | 5 | 4 |
| 41.193.164.92 - 0 | 5 | 5 | 5 | 5 | 5 | 5 |
| 41.193.119.65 - 0 | 5 | 5 | 5 | 6 | 10 | 5 |
| 41.193.119.106 - 0 | 5 | 5 | 5 | 5 | 5 | 5 |
| 72.14.220.136 - 0 | 5 | 5 | 4 | 4 | 5 | 5 |
| 74.125.245.209 - 0 | 5 | 5 | 5 | 6 | 10 | 5 |
| 172.253.65.255 - 0 | 5 | 5 | 5 | 6 | 10 | 5 |
| google-public-dns-a.google.com - 0 | 5 | 5 | 4 | 4 | 5 | 4 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
Had nothing but problems with VOX the past long weekend, slow speeds and high latency and spikes. Switched to infogro and zero problems whatsoever.
 
cavedog said:
It's purely a guess because as you can see no increased latency for me to the UK and the speeds are good at 183Mbps. People complaining everything is slow so everything is basically locally cached it just needs to peer somewhere. Google was pushing all the traffic from northern region to CPT servers which is probably the most traffic of the web like youtube, google, gmail, google photos and drive.

My connection had 5ms on speedtest.net to most JHB servers but to google DNS and other google services there was packaetloss and 35ms+ and the packetloss came from halfway into the traceroute so something was wrong with the national transit.

This morening google DNS 8.8.8.8 is being routed to JHB and gets 5ms latency. So why was the traffic going to CPT from JHB last night? Could be that google is doing some load balancing or an outage?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 5 | 5 | 0 | 0 | 0 | 0 |
| No response from host - 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 41.193.164.85 - 0 | 5 | 5 | 4 | 4 | 5 | 4 |
| 41.193.164.86 - 0 | 5 | 5 | 4 | 4 | 5 | 4 |
| 41.193.164.92 - 0 | 5 | 5 | 5 | 5 | 5 | 5 |
| 41.193.119.65 - 0 | 5 | 5 | 5 | 6 | 10 | 5 |
| 41.193.119.106 - 0 | 5 | 5 | 5 | 5 | 5 | 5 |
| 72.14.220.136 - 0 | 5 | 5 | 4 | 4 | 5 | 5 |
| 74.125.245.209 - 0 | 5 | 5 | 5 | 6 | 10 | 5 |
| 172.253.65.255 - 0 | 5 | 5 | 5 | 6 | 10 | 5 |
| google-public-dns-a.google.com - 0 | 5 | 5 | 4 | 4 | 5 | 4 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Click to expand...

I think assuming that because the response of Google's DNS at 5ms represents Joburg and at >5ms must be Cape Town is a long shot. The increase in latency mid-hop indicates only where the likely network issue is located. There could be any number of reasons for a increase in latency or erratic throughput which most likely is caused by a VOX networking issue along the route.
 
40mbps in PE crawling again this evening. Seriously VOX enough is enough. Getting <1mbps.
 
I switching to Telkom webafrica and vox all having packed loss in pe was fine at 19:00
ca93581650d269aee43c3ea60db9e07a.jpg
 
Last edited:
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |   46 |   46 |    0 |    0 |    2 |    0 |
|                   No response from host -  100 |    9 |    0 |    0 |    0 |    0 |    0 |
|                            41.193.3.101 -    9 |   34 |   31 |   51 |   54 |   91 |   51 |
|                            41.193.3.102 -    6 |   38 |   36 |   50 |   54 |   72 |   55 |
|                             196.41.12.0 -    6 |   38 |   36 |   51 |   59 |   82 |   51 |
|                   cloudflare.ixp.joburg -    6 |   38 |   36 |   51 |   56 |   73 |   52 |
|                           104.20.10.169 -    0 |   46 |   46 |   51 |   54 |   72 |   51 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Internet feels horrible, massive ping and 10% of my line speed on speed test but I can stream 4K from YouTube.
 
Last edited:
@Soul Assassin, please can you run a speed speedtest to Vox Telecom in London and share your result.

Here is mine on 10 mbps adsl:
430eceaf781eaddc1a18f2bb1c5dce2d.jpg


Something seems up as even my backup is battling. Usual tests to exchanges etc don't show an issue.
 
Dianysis said:
@Soul Assassin, please can you run a speed speedtest to Vox Telecom in London and share your result.

Here is mine on 10 mbps adsl:
430eceaf781eaddc1a18f2bb1c5dce2d.jpg


Something seems up as even my backup is battling. Usual tests to exchanges etc don't show an issue.
Click to expand...
On 40Mbps VDSL:

Screenshot_20190621-220500_Speedtest.jpeg

Both of my backups also screwed.
 
Dianysis said:
The pawpaw has hit the fan somewhere...
6ebe8ea28d7e7cc7336da8cda1b5353f.jpg
Click to expand...
My Afrihost and WebAfrica is the same but still my YouTube is perfect and Netflix is acceptable so I'm just going to lie to myself and say it will be better tomorrow.
 
Same her
Soul Assassin said:
My Afrihost and WebAfrica is the same but still my YouTube is perfect and Netflix is acceptable so I'm just going to lie to myself and say it will be better tomorrow.
Click to expand...

I'm on WebAfrica too. There are no issues with Youtube on my side but everything else is slow as kak. Eish.
 
Having issues on telkom lte too,max 1mbps downstream on int,local and cdn stuff is just dandy
 
So someone somewhere broke something.

Edit: Back to normal.
 
Last edited:
VOX fatpipe has been poor the last 1.5 weeks - at random times I will get high latency, slow download speeds and buffering for some higher res. streaming.

Happened again just now - using my Afrihost backup account and I get full line speed (40mbps VDSL).

I've reached out to them on FB as I refuse to deal with their Level 1 support which involves restarting your router.

If this continues I'm also cancelling my FTTH pre-order with them.

They have the methods and tools to monitor QoS out of PE - we don't have to do the troubleshooting for them

/end Sunday morning rant.
 
VDSL 20m, My Vox is slowww, ping spikes, disconnects etc. Fine on my backup account.
 
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