Official Web Africa thread

WebAfrica Helper said:
Good Day Valued clients,

Thank you for your time.

We would like to ensure support effectively and efficiently and have thus come up with a way of ensuring that all thread enquiries are individually responded to - and discussed accordingly.

To ensure this, we have closed all previously subscribed threads – and kindly request that should you want an opinion or discussion about Web Africa – that you subscribe/join to our interactive Thread created for your Web Africa based conversations.

Please feel free to post your WA related questions or comments here.

For security reasons please do not include any of your personal details in the thread.

Please make use of the PM (personal message – Inbox us)* option for direct support beyond the thread discussions.

Availability - Monday > Friday (excluding public holidays)
8:00 > 16:00

Always here for your support.

Rafeeqah & Zaheer
Web Africa Social Media Support
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Sadly it seems that another promise by WA has not been kept. For over a week, not a word from either of you guys even though there are lots of issues
 
@Fulton17 - thank you for taking my call and for making us aware of this - will get your data allocation fixed asap for you . Rafeeqah
 
Please DM us for any required support - apologies for the absence - seems we had a My Broadband glitch - we are very much still here and ready to assist as best we can - again thank you all for your most valued patience peeps.

We are here , alive and kicking ....
 
just so you guys are aware the subscription was disables for some weird reason - its on now though

@iDos - confirming the receipt of your test DM - thank you
 
WebAfrica Helper said:
Please DM us for any required support - apologies for the absence - seems we had a My Broadband glitch - we are very much still here and ready to assist as best we can - again thank you all for your most valued patience peeps.

We are here , alive and kicking ....
Click to expand...

Good to hear :)
 
So are you going to go back and address the posts you missed?
Or just act as if they never existed?
 
@LazyLion - have requested to DM us with your details so we may have a look individually and assist
 
WebAfrica Helper said:
@LazyLion - have requested to DM us with your details so we may have a look individually and assist
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Thanks, but it was 5 days ago. I got it sorted myself (at least I went in and fixed it in my help panel after some WA idiot set my main account to be cancelled).
 
@LazyLion - Will ensure this service managers are aware of your feedback - thank you for your efforts and time
 
How is this possible?

As per some of my previous posts, my DSL console was not working at the start of the month (not the first time either).

So on the 2nd I did a big DL during DL+ hours, but it was allocated to my anytime data. WAHelper has had the engineers check three times and they tell me nothing is wrong.

So I go and get the excel spreadsheet on my detailed usage and on the 2nd there is an allocation of 22 gigs for 08:00
2017 6 2 8 22844,27

Now, I have a 20 meg line which when going at full steam won't even get a 7 gig DL during an hour, yet WA allocates 22 gigs for one hour and then have the cheek to tell me everything is fine and nothing is wrong and all data is correctly allocated. :mad:

All the time wasted to try and get them to see sense and they just deny deny deny

WAHelper please explain to me how the above can possibly be right? Next what are you going to do to sort this out?
 
Last edited:
Good morning Milomak. We aren't aware of any issue last night aside from the ones posted on our status page. Please DM your details and we will look into that for you hey. Customer code or email address listed on your account.
 
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