Official Web Africa thread

Hi Fulton17. I will follow up with my colleague who was the one assisting you with this before hey. Can you PM your customer code or email address on the account so I can try and find something out myself please?
 
will follow up with them shortly - they have said that they will restore - will confirm whether its completed to date
 
@Fulton17 - thank you for your time - have responded to your email
 
WebAfrica Helper said:
@Fulton17 - thank you for your time - have responded to your email
Click to expand...

Thanks WAHelper

So the mail said my DSL console has been sorted out and correct data allocation should be showing.

Sadly it is just the same as it was before. Why is it that my faith in WA is so limited that when they say they have done something I don't get my hopes up and generally what they say they have done, they actually have not or if they did do anything, it did not work!!

Please can my issue be resolved once and for all. This has been going on for ages
 
Fulton17 said:
Thanks WAHelper

So the mail said my DSL console has been sorted out and correct data allocation should be showing.

Sadly it is just the same as it was before. Why is it that my faith in WA is so limited that when they say they have done something I don't get my hopes up and generally what they say they have done, they actually have not or if they did do anything, it did not work!!

Please can my issue be resolved once and for all. This has been going on for ages
Click to expand...

And a day later - no response to my PM, email or post.

Maybe WAHelper had the day off?
 
After having ridiculously slow speeds on Vox for the past few weeks, I decided to try a 100gb WebAfrica account. Sometimes it works perfectly for about five minutes before going completely dead. Resetting the router, restoring to factory default, and even changing to Vox and back again don't work.

Our router is pretty old (our original got struck by lightning) so that could be an issue. Does anyone have any other suggestions as to what else could be the culprit?
 
Routers are cheap. Definitely get a new one - always good to have an extra anyway for when disaster strikes.

PS. Also got a WA account since Vox performance has been very disappointing lately. [Pretty much have to swap to WA to play PuBG.]
 
Fulton17 said:
Thanks WAHelper

So the mail said my DSL console has been sorted out and correct data allocation should be showing.

Sadly it is just the same as it was before. Why is it that my faith in WA is so limited that when they say they have done something I don't get my hopes up and generally what they say they have done, they actually have not or if they did do anything, it did not work!!

Please can my issue be resolved once and for all. This has been going on for ages
Click to expand...

Still not fixed even though I have been told it is :(
 
The restore tool has been redone on the account and had to be monitored - will check in with the developers this is assigned to and respond via email with findings
 
@Fultron - feedback below:

"We ran a usage update on the account and what is visible on the DSL console is the same as displayed on the IS portal."

Please restart your connection and let us know how this goes
 
WebAfrica Helper said:
The restore tool has been redone on the account and had to be monitored - will check in with the developers this is assigned to and respond via email with findings
Click to expand...

WebAfrica Helper said:
@Fultron - feedback below:

"We ran a usage update on the account and what is visible on the DSL console is the same as displayed on the IS portal."

Please restart your connection and let us know how this goes
Click to expand...

I will restart my router and see if any change, but the issue is the time allocation and not amount of data. If I am reading this correct, the total data used will be the same as IS, BUT the issue goes back to the start of the month when 22 gigs was allocated to anytime when it took place in DL+ time.

Does the developer / engineer understand the issue???
 
Ensured that all your comments were cut and paste to the investigation - so all that was said - was sent to them as you have put it - the developer manager is now assisting with this to confirm that all in order asap
 
Hi WA Helper

Been playing dota tonight and its basically unplayable, constant dc's and lag. i have switched to my 1gb trial afrihost account and its fine. im also intermittently disconnecting from teamspeak, about every 5 to 10 min.

ive attached a ss of whats happening in dota. you can see my out goes to 50+ and a get serious delay for about 5 seconds

Please help dotass.jpg
 
B3ns said:
Hi WA Helper

Been playing dota tonight and its basically unplayable, constant dc's and lag. i have switched to my 1gb trial afrihost account and its fine. im also intermittently disconnecting from teamspeak, about every 5 to 10 min.

ive attached a ss of whats happening in dota. you can see my out goes to 50+ and a get serious delay for about 5 seconds

Please help View attachment 445616
Click to expand...

Please DM your customer code - so we may have a look please
 
people's thoughts on WA? I mainly stream and download xbox games. is there any shaping or throttling from the xbox servers (i.e. if I am forced to download a 5gb update, will it take 2 or 3 days)?
 
crackersa said:
people's thoughts on WA? I mainly stream and download xbox games. is there any shaping or throttling from the xbox servers (i.e. if I am forced to download a 5gb update, will it take 2 or 3 days)?
Click to expand...

When things are going fine, they are good, but if you have any hassles, they are shocking. I am still trying to get a basic issue resolved - they tell me it is, but I can tell they have done nothing at all and still trying after weeks for the issue to actually be fixed. Customer service is a real issue.
 
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