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Question of the Day: If you were buying a TV today, which brand would you choose?
Official Web Africa thread
- Thread starter Webafrica Helper
- Start date
- Joined
- Apr 2, 2012
- Messages
- 2,239
- Reaction score
- 67
thank you @ttheron - it will be updated the moment we are updated
Day_23:quite possibly worst international speeds so far, under 3Mbps to both UK and NY.
23 days in and no improvement after almost daily updates that the problem is being worked on. ****, we are quite the patient bunch, is management aware of this shocking performance?
23 days in and no improvement after almost daily updates that the problem is being worked on. ****, we are quite the patient bunch, is management aware of this shocking performance?
Day_26/27:same old, yes, you guessed it, horrendous international speeds.
WA are trying stuff (profiles), but no improvement.
One thing did change though in the open ticket:
Impact / Issue: A small number of Fibre customers on Octotel and Vumatel may experience slow international speeds. We are aware customers connection is down, we have sent out a tech to get the link restored. stuff in bold was added recently imo...
WA are trying stuff (profiles), but no improvement.
One thing did change though in the open ticket:
Impact / Issue: A small number of Fibre customers on Octotel and Vumatel may experience slow international speeds. We are aware customers connection is down, we have sent out a tech to get the link restored. stuff in bold was added recently imo...
Morning All
For my particular case, WA made some adjustments (read not sure what) on their side, my line is now performing as expected.
I will be monitoring it for any deviations/performance issues.
Can now stream iptv which is great!
Ta
air
For my particular case, WA made some adjustments (read not sure what) on their side, my line is now performing as expected.
I will be monitoring it for any deviations/performance issues.
Can now stream iptv which is great!
Ta
air
How surprising - the DSL console / usage monitor is not working again and no comment from WA
Last month 20 odd gigs were allocated to my anytime usage and not DL+ and WA never even bothered to sort this out. I hate this type of poor service and lack of integrity
Last month 20 odd gigs were allocated to my anytime usage and not DL+ and WA never even bothered to sort this out. I hate this type of poor service and lack of integrity
How long does it take WA to actually sort out a problem???
Right now my usage monitor says Last updated: 4th June 2017 at 9:59 AM and it says I have used 27 gigs anytime and 18 gigs in DL+ hours.
This is total rubbish as most of my usage is in DL+ times.
WAHelper when is this actually going to be sorted out? How long have you guys had issues and not been able to sort it out? (Please don't try and blame Telkom - how are other ISP's able to provide a proper service). When will you give me back my gigs that have been incorrectly allocated?
Surely this must be a major embarrassment to WA? In addition it makes me wonder what else is messed up and that they are not able to sort out??
Right now my usage monitor says Last updated: 4th June 2017 at 9:59 AM and it says I have used 27 gigs anytime and 18 gigs in DL+ hours.
This is total rubbish as most of my usage is in DL+ times.
WAHelper when is this actually going to be sorted out? How long have you guys had issues and not been able to sort it out? (Please don't try and blame Telkom - how are other ISP's able to provide a proper service). When will you give me back my gigs that have been incorrectly allocated?
Surely this must be a major embarrassment to WA? In addition it makes me wonder what else is messed up and that they are not able to sort out??
Sadly I see that as has regularly happened in the past, a new WAHelper comes on the scene; promises a whole lot and after a while it fizzles out. Why can't WA just give decent, consistent service??
No response to my two recent posts
No response to my two recent posts
LazyLion
King of de Jungle
I ordered my Web Africa Fibre on June 1st - Order Number 637752
My neighbour ordered his from Afrihost on Saturday, 3rd and Afrihost are already there installing it today (I mean Openserve are installing his wall box today).
Why is Web Africa so slow when it comes to fibre installs?
I also need someone to help me sort out my account because I think I may have double ordered some of the items.
My neighbour ordered his from Afrihost on Saturday, 3rd and Afrihost are already there installing it today (I mean Openserve are installing his wall box today).
Why is Web Africa so slow when it comes to fibre installs?
I also need someone to help me sort out my account because I think I may have double ordered some of the items.
LazyLion
King of de Jungle
Hmmm, does anybody monitor this thread?
I see they don't offer Live chat support any more either...
I see they don't offer Live chat support any more either...
peter460332
Active Member
What modem do you get for free when you get webafrica fibre service ? Does the modem depend on the speed you order? Also cannot webafica VOIP call rates on the website
I have posted on this forum a few times with an issue and no response from WA.
I think generally how things go is that someone new is appointed to help and they promise the world - see the start of this thread. Then over time nothing further happens and that is where we are at now. Maybe a splutter of activity might be around the corner
And still not a word from WA - this really is poor service, and yet again WA can't keep it's promises
peter460332
Active Member
Yes Usage console is a disaster , I wonder if it works properly when you have a Fibre service - I was told previously its related to ADSL Telkom data measuring issues
It doesn't work properly on Fibre either, so please don't feel special / left out!
I have learnt with WA that there is no point in contacting support - either telephonically or via their ticket system. Have had many promises of someone coming back to me, all to no avail. Even their supposed support manager (Kevin) never gets back to you after promising to do so. Now I just move my business elsewhere. Simple
May 2017: usage console managed to work properly (well, provide usage figures for 24 hours of the day) for 5 days out of 31! Longest gap between measurements was 9 hours, average is 2 to 4 hours over the month.
Thus far for June 2017 we've managed 3 days of 24 hour figures.
Last edited:
LazyLion
King of de Jungle
Hmmm, well I cancelled the WA fibre installation and went with Afrihost instead.
At least they install quickly.
At least they install quickly.