Official Web Africa thread

Fulton17 said:
I will restart my router and see if any change, but the issue is the time allocation and not amount of data. If I am reading this correct, the total data used will be the same as IS, BUT the issue goes back to the start of the month when 22 gigs was allocated to anytime when it took place in DL+ time.

Does the developer / engineer understand the issue???
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As I thought, nothing has been sorted at all and basically I do not think WA could even bother to address this issue. I hate that I have been told the matter firstly didn't exist (and then they admitted it did) and then told it has been fixed, when nothing has changed at all.

WAHelper what really is going on and why - even though you have assured that it is fixed - has the problem not been resolved?
 
Fulton17 said:
As I thought, nothing has been sorted at all and basically I do not think WA could even bother to address this issue. I hate that I have been told the matter firstly didn't exist (and then they admitted it did) and then told it has been fixed, when nothing has changed at all.

WAHelper what really is going on and why - even though you have assured that it is fixed - has the problem not been resolved?
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Will email you the re-investigation
 
crackersa said:
people's thoughts on WA? I mainly stream and download xbox games. is there any shaping or throttling from the xbox servers (i.e. if I am forced to download a 5gb update, will it take 2 or 3 days)?
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Hello

Kindly DM your contact number - will get a technician, to call you to further discuss any and all inquiries
 
WebAfrica Helper said:
Will email you the re-investigation
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How can there be a re-investigation?? You told me that I was quite correct; there was a problem with allocation of data in the incorrect time period (remember 22 gigs in one hour on my 20 meg line) and that the issue is going to be rectified.

Please could you tell me what is going on? Thank you

PS - no email received yet
 
Fulton17 said:
How can there be a re-investigation?? You told me that I was quite correct; there was a problem with allocation of data in the incorrect time period (remember 22 gigs in one hour on my 20 meg line) and that the issue is going to be rectified.

Please could you tell me what is going on? Thank you

PS - no email received yet
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This has been sent to you
 
Thank you for your feedback - will follow up and ensure this is seen to
 
WA Helper. Need some assistance please as your call centre is unable or unwilling to assist.

Trying to transfer a .com domain to another hosting provider. We have used the option to keep our domain details private, so all approval emails have to be actioned by WA.

I've tried to get this done:
Last Wednesday at 13h51 - a 14 minute phone call
Last Wednesday again, at 15h08 - a 12 minute phone call
Last Thursday at 15h35 - a 21 minute phone call

Today at 10h40 - an 11 minute phone call, when suddenly the agent could no longer hear me & would call me back. (it's now over an hour later, I'm still awaiting her return call?)
Today at 11h12 - spoke to a different agent & the call was cut off.

Your online chat function is inoperable - all your agents are busy. Busy cutting & not returning calls I guess.

Please can you DM me so I can try get this sorted out? How can it take 6 days to try & transfer a domain?
 
Trompie67 said:
WA Helper. Need some assistance please as your call centre is unable or unwilling to assist.

Trying to transfer a .com domain to another hosting provider. We have used the option to keep our domain details private, so all approval emails have to be actioned by WA.

I've tried to get this done:
Last Wednesday at 13h51 - a 14 minute phone call
Last Wednesday again, at 15h08 - a 12 minute phone call
Last Thursday at 15h35 - a 21 minute phone call

Today at 10h40 - an 11 minute phone call, when suddenly the agent could no longer hear me & would call me back. (it's now over an hour later, I'm still awaiting her return call?)
Today at 11h12 - spoke to a different agent & the call was cut off.

Your online chat function is inoperable - all your agents are busy. Busy cutting & not returning calls I guess.

Please can you DM me so I can try get this sorted out? How can it take 6 days to try & transfer a domain?
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Hi

Thank you for your feedback

Please DM us - we are on standby to ensure this is resolved as soon as possible
 
Why is it that if I want to cancel my account today, that I need to wait for the end of Aug? I know I must give a calendar months notice, but seriously, 1st was a saterday, 2nd a sunday. Did not have time to do it yesterday, so not I have to pay for this month and next month.
 
SharkBait said:
Why is it that if I want to cancel my account today, that I need to wait for the end of Aug? I know I must give a calendar months notice, but seriously, 1st was a saterday, 2nd a sunday. Did not have time to do it yesterday, so not I have to pay for this month and next month.
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That's how it works, should have done it on friday.
 
SharkBait said:
Why is it that if I want to cancel my account today, that I need to wait for the end of Aug? I know I must give a calendar months notice, but seriously, 1st was a saterday, 2nd a sunday. Did not have time to do it yesterday, so not I have to pay for this month and next month.
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The one month notice period is applied to all services, the billing structure bills a month in advance - Please DM your customer code to us - so we may have a look at your inquiry for you
 
WebAfrica Helper said:
The one month notice period is applied to all services, the billing structure bills a month in advance - Please DM your customer code to us - so we may have a look at your inquiry for you
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Thank you for the offer, but I don't mind waiting. It's not like the service I receive is ***** and it's my own fault for sleeping late on this. :)
 
whats going on with the fibre in gauteng ?

couldnt browse at all this morning and early last night and this on a 20mb line :(
fortunately my downloads still managed to complete but its frustrating not being able to browse when i want to

hopefully the issue in gauteng is resolved now ?
 
jvk said:
whats going on with the fibre in gauteng ?

couldnt browse at all this morning and early last night and this on a 20mb line :(
fortunately my downloads still managed to complete but its frustrating not being able to browse when i want to

hopefully the issue in Gauteng is resolved now ?
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Hi

Please let us know if you require any support when testing connection - kindly DM us with your details, so we may assist accordingly
 
I had my fibre installed on 2 June 2017 and subsequently cancelled by ADSL. To my surprise I saw that I still have to give 30 days notice for the ADSL cancellation. That means that I still have to pay for June as well as July. Almost a full 2 months for fibre as well as for the ADSL which I am not using anymore.

My neighbors that could that have their service with Openserve had their ADSL cancellation effected immediately. If I had known that, I would not have opted for the fibre service via WebAfrica. Feels like I got a raw deal.

Tried phoning the WA billing department and gave up after holding on for 10 minutes. Expected that from Telkom not from WA.
 
Good morning GimmeMore. Can you PM your customer code or email address listed on your account please? If a client were to process a cancellation from their customer zone themselves then there would be a 30 day notice. Our guys are the only ones who would be able to process an immediate cancellation of the data service especially when moving from an ADSL service to Fibre. There is no need to have both active.
 
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