OK, time's up, iBurst.......

Is this problem ongoing? Reading the replies to this thread and the poor response by iburst is making me reconsider my possible move from ADSL. Unfortunately my Telkom line has been giving the same problems as you are all encountering because my exchange is overloaded. So maybe the only way to get decent Internet is to wait until I emigrate... :(
 
It seems to be intermittent. 50% of the time it is great http://www.speedtest.net/result/1678577586.png
and 50% of the time it is half of that or unusable.

This is my experience, other users might have it better.

I had 14 hours of outage last night to this morning.

When you raise the issue they always seem to want to look for the problem on your pc. This doesn't explain why 50% of the time I get full speed as per attached link though.



Donovan said:
Is this problem ongoing? Reading the replies to this thread and the poor response by iburst is making me reconsider my possible move from ADSL. Unfortunately my Telkom line has been giving the same problems as you are all encountering because my exchange is overloaded. So maybe the only way to get decent Internet is to wait until I emigrate... :(
Click to expand...
 
Yes time is up

I have had enough of the rubbish service and lies.

Used to have good signal and decent speeds but for the past 3 months this:

http://www.speedtest.net/result/1710834655.png

After 17 phone calls and being told that the fault was with my PC they finally told me it was my modem, so i purchased a new one but no change they then tell me it is my external antenna so i purchased a new one and no change. I have had Iburst for 4 years now and nothing has changed on my side still same spot everything has always been in.

they then tell me 2 weeks ago that they have to send a technician and they will charge a call out for this, sorry but this is unacceptable as they have already cost me about R2000 in unnecessary costs and now want to screw me more.

I have had endless issues with Iburst since day 1 of which 90% has been with the accounts department.

Enough is enough and i am sick of being screwed, time to move and i will never look back
 
What is your location?
Wazza said:
I have had enough of the rubbish service and lies.

Used to have good signal and decent speeds but for the past 3 months this:

http://www.speedtest.net/result/1710834655.png

After 17 phone calls and being told that the fault was with my PC they finally told me it was my modem, so i purchased a new one but no change they then tell me it is my external antenna so i purchased a new one and no change. I have had Iburst for 4 years now and nothing has changed on my side still same spot everything has always been in.

they then tell me 2 weeks ago that they have to send a technician and they will charge a call out for this, sorry but this is unacceptable as they have already cost me about R2000 in unnecessary costs and now want to screw me more.

I have had endless issues with Iburst since day 1 of which 90% has been with the accounts department.

Enough is enough and i am sick of being screwed, time to move and i will never look back
Click to expand...
 
r00igev@@r said:
Eva Park:

Test conducted on 17 January 2012 09:41:10 PM

Download Speed: 979 kbps (122.4 KB/sec transfer rate)

Upload Speed: 304 kbps (38 KB/sec transfer rate)

Latency: 144 ms
Click to expand...

I know you just trying to help, but how is the info you just provided helping wazza? Basically what you telling him is that the problem lies with him which is not good enough. Can a tech not go out to him and sort it out?
 
Nope this actually means the problem is lying with al of the users on the forum using iburst not to mention the ones on hellopeter the ones on the fb pages and the rest out there, basicly whe are just ful of crap and thousands of okes dont know how to set it up or there pc is screwed
 
ambroseg1 said:
I know you just trying to help, but how is the info you just provided helping wazza? Basically what you telling him is that the problem lies with him which is not good enough. Can a tech not go out to him and sort it out?
Click to expand...

Yes, but that is the baseline to work on. The reference point is acceptable so it is a question on eliminating the problem from there.
 
DsBalsak said:
Nope this actually means the problem is lying with al of the users on the forum using iburst not to mention the ones on hellopeter the ones on the fb pages and the rest out there, basicly whe are just ful of crap and thousands of okes dont know how to set it up or there pc is screwed
Click to expand...

Nope, but to solve the problem a collaboration is required. Especially when the modem is used in a coverage area that is marked as not covered @ http://coverage.iburst.co.za/coverage.html
 
r00igev@@r said:
Nope, but to solve the problem a collaboration is required. Especially when the modem is used in a coverage area that is marked as not covered @ http://coverage.iburst.co.za/coverage.html
Click to expand...

But he did say that his speeds used to be good, nothing has changed on his setup, but now it's gone downhill. So that should possibly mean the fault doesn't lie on his side?
 
jabezz said:
How does one actually give notice to iBurst? Obviously this is not advertised on the website.

I found a link to a "Take-down Information / Notice" document, but it just gives a 404 http://www.iburst.co.za/documents/legal/document_42.pdf
Click to expand...


From what I have seen here, Jabezz, flood each and every department with emails and registered letters, and then STILL go to you bank, explain the problem and get them to block the almost guaranteed stop orders that will still come through for months.
 
Durandal said:
From what I have seen here, Jabezz, flood each and every department with emails and registered letters, and then STILL go to you bank, explain the problem and get them to block the almost guaranteed stop orders that will still come through for months.
Click to expand...

If you do that then you improve your chances of causing chaos. Please PM Mel at username iBurst for assistance.
 
r00igev@@r said:
It is not a question of fault but environment. Rain falls, plant grows, neighbours build "garages", cables perish...
Click to expand...
what cables?

and what could be the problem if on one day its good. then it bad. then the next day its good again. assuming weather is constant. plants dont grow that fast, and neighbours are too poor to build.
 
ambroseg1 said:
what cables?

and what could be the problem if on one day its good. then it bad. then the next day its good again. assuming weather is constant. plants dont grow that fast, and neighbours are too poor to build.
Click to expand...

My modem has 4 cables?

Can you be more specific with your question? Most issues are listed in the FAQ.
 
And still absolutely no luck getting anything but terrible speed......2X external antennas have even been tried mounted to a 5 metre long pole that was held on top of our roof with very little improvement in "speed".

And getting the antennas above the tree line here will need a 20+ metre high pole so if iBurst will cover the cost of, I will do that.
And seeing as we are in a lightning-prone area, a nice pole like that will result in some nice fried PC components at some stage.

So even adding antennas has done nothing to help get back the 2+Mbps speed we had not that long ago.

Could not even connect the whole of this morning, but at +-10-30am I could finally connect.
And wanting to update my website with new pics but getting nothing short of a next-to-useless upload speed:
http://www.speedtest.net/result/1753075870.png

This morning after 2am, the fastest Speedtest result I saw was 0.49Mbps out of 10 tries.

Please put up the 2Mb modem firmware updates on the website ASAP (I cannot fathom how something like that can take so damn long to put on a website either) as well so that can be tried out and see if that works.

And sending a techie to us will not help either (and we flat-out refuse to pay for that). Saying there is a problem with my PC will result in plenty choice words getting thrown around, guaranteed.

Please answer these in plain English, not some technical mumbo-jumbo:

Where is the 2+Mbps speed we had not that long ago?
Has something changed so much on the iBurst system that certain 2Mb modems need a firmware upgrade?
Why is it that our modem was capable or 2+Mbps downloads and now can only reach 1Mbps if we are very lucky when NOTHING has changed on our side (PC software, modem placement etc is still exactly the same) even when external antennas are used?

I used to compliment and rave about iBurst's download speeds, but sadly that feeling has long gone.
 
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