Hello MyBroadband,
Please could I get some advice or guidance on an issue that has shown up in regards to a previous tenant removing the ONT box from the property I have moved into.
I have contacted the landlord who initially agreed to either retrieve the ONT box from the previous tenant or replace it. She has now retracted.
I contacted Mind the Speed to get some more info, all I got was I have to pay for installation again. I contacted Metrofibre who said they would follow up with the previous tenant to retrieve the box and would replace the ONT free of charge. When they realised I had signed up with MTS, they retracted as well and then said that even if the ONT was available on the property, I couldnt use it.
I have also found out through a phone call as well as the email conversation with Metrofibre that removing the ONT is illegal, it is considered theft as it is the property of Metrofibre.
I am now stuck with a R1250 bill extra on top of all the costs of moving due to the act of someone I have never met, a landlord who wont take responsibility and fibre network who has discrepancies in their communications and approach to a new customer.
What else is possible here? TIA?
Please could I get some advice or guidance on an issue that has shown up in regards to a previous tenant removing the ONT box from the property I have moved into.
I have contacted the landlord who initially agreed to either retrieve the ONT box from the previous tenant or replace it. She has now retracted.
I contacted Mind the Speed to get some more info, all I got was I have to pay for installation again. I contacted Metrofibre who said they would follow up with the previous tenant to retrieve the box and would replace the ONT free of charge. When they realised I had signed up with MTS, they retracted as well and then said that even if the ONT was available on the property, I couldnt use it.
I have also found out through a phone call as well as the email conversation with Metrofibre that removing the ONT is illegal, it is considered theft as it is the property of Metrofibre.
I am now stuck with a R1250 bill extra on top of all the costs of moving due to the act of someone I have never met, a landlord who wont take responsibility and fibre network who has discrepancies in their communications and approach to a new customer.
What else is possible here? TIA?
