OpenWeb ADSL Feedback Thread (Pt2)

Torrents crawling tonight, browsing speed ok

DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.

Connected to server 38.102.0.87.

Estimating capacity:
Upstream: 299 Kbps.
Downstream: 2605 Kbps.

The measurement will take upto 2.5 minutes. Please wait.

Checking for traffic shapers:

Upstream: No shaper detected.
Median received rate: 298 Kbps.

Downstream: Burst size: 299-332 KB;
Shaping rate: 2240 Kbps.

For more information, visit: http://www.cc.gatech.edu/~partha/diffprob

next check:
DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.

Connected to server 72.26.217.87.

Estimating capacity:
Upstream: 283 Kbps.
Downstream: 2822 Kbps.

The measurement will take upto 2.5 minutes. Please wait.

Checking for traffic shapers:

Upstream: Burst size: 130-131 KB;
Shaping rate: 224 Kbps.

Downstream: Burst size: 334-423 KB;
Shaping rate: 1381 Kbps.

For more information, visit: http://www.cc.gatech.edu/~partha/diffprobe

getting worse:
DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.

Connected to server 64.9.225.142.

Estimating capacity:
Upstream: 175 Kbps.
Downstream: 2394 Kbps.

The measurement will take upto 2.5 minutes. Please wait.

Checking for traffic shapers:

Upstream: Burst size: 379-382 KB;
Shaping rate: 112 Kbps.

Downstream: Burst size: 204-220 KB;
Shaping rate: 765 Kbps.

For more information, visit: http://www.cc.gatech.edu/~partha/diffprobe
 
Last edited:
My account is actually working quite well now. It was pretty much useless this afternoon.

DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.

Connected to server 217.163.1.87.

Estimating capacity:
Upstream: 428 Kbps.
Downstream: 1502 Kbps.

The measurement will take upto 2.5 minutes. Please wait.

Checking for traffic shapers:

Upstream: No shaper detected.
Median received rate: 410 Kbps.

Downstream: No shaper detected.
Median received rate: 1456 Kbps.

For more information, visit: http://www.cc.gatech.edu/~partha/diffprobe
 
This is what daytime OW 4M account looks like::mad:

DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.

Connected to server 38.106.70.149.

Estimating capacity:
Upstream: 408 Kbps.
Downstream: 299 Kbps.

The measurement will take upto 2.5 minutes. Please wait.

Checking for traffic shapers:

Upstream: No shaper detected.
Median received rate: 410 Kbps.

Downstream: Burst size: 14-27 KB;
Shaping rate: 149 Kbps.

For more information, visit: http://www.cc.gatech.edu/~partha/diffprobe

It clearly shows my account is being throttled!

And getting worse on test little bit later:

DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.

Connected to server 4.71.254.162.

Estimating capacity:
Upstream: 409 Kbps.
Downstream: 125 Kbps.

The measurement will take upto 2.5 minutes. Please wait.

Checking for traffic shapers:

Upstream: No shaper detected.
Median received rate: 410 Kbps.

Downstream: Burst size: 5-13 KB;
Shaping rate: 74 Kbps.

For more information, visit: http://www.cc.gatech.edu/~partha/diffprobe
 
Last edited:
And when I contact support about poor speed and throttling this is the answer I get:

Hi Armand

Thank you.

I see exceptional use on this account.

Would you like to upgrade at the end of this month to an account that is more in line with your requirements.

May I recommend the following:
* 4 Mbps Platinum Uncapped.
* 4Mbps Gold Orange Uncapped






Kind regards,
Zelda Coetzee
OpenWeb
Client Care Executive

No client care there! Just trying to sell more expensive package. The greed cancer has taken hold in OW, it is just about the money, not client care!:cry:
 
Last edited:
diephoenix08 said:
Hi Armand

Thank you.

I see exceptional use on this account.

Would you like to upgrade at the end of this month to an account that is more in line with your requirements.

May I recommend the following:
* 4 Mbps Platinum Uncapped.
* 4Mbps Gold Orange Uncapped






Kind regards,
Zelda Coetzee
OpenWeb
Client Care Executive
Click to expand...

I thought OpenWeb accounts were not usage monitored and were not subject to throttling. Eat as much as you can?

Yet another contradiction, which now points at a star based system.
 
Yip, sounds like things were quietly changed over time, without letting clients know.

PostmanPot said:
I thought OpenWeb accounts were not usage monitored and were not subject to throttling. Eat as much as you can?

Yet another contradiction, which now points at a star based system.
Click to expand...
 
I think you will find that change occurred at about the same time they introduced the business packages. This is starting to smell like MWeb all over again... <_<
 
Wackyza said:
Yip, sounds like things were quietly changed over time, without letting clients know.
Click to expand...

I think they always used the star system, all IS resellers (and thats all OW is) are subject to the it.
Mr Beep saying they didn't is a load of BS.

Plugg =IS =Star System
Web Africa =IS Reseller =Star System
BuzyBuy =IS Reseller =Star System
Incredible Connection =Star System

I suspect IS has gotten stricter with their Star System and OW users are feeling its pinch
 
They are running their business accounts in the same space as the residential accounts, throttling the residential accounts in the day to give more bandwidth to business.

And kind of forcing the complaining users to go for better and more expensive packages if they want better speeds.
 
howardb said:
From 07h00 to 17h30 today the line was absolutely dead - I had nntp running with a limited 20kb daytime speed, nothing else running - my other half could not retrieve mails (pop3 and web), browse http, youtube nor use picasa and the likes.
Click to expand...

Same thing on my Gold account. They should just rename all Openweb uncapped accounts to "night owl browser" because during the day it's practically dead.
 
Quick question, when I play any type of online game (battlefield 4 on PS4 for instance), then the rest of my internet pretty much dies, whats up with that?
 
I complained to openweb last night about my poor performance on my Gamer's King account, got the default response from Keoma this morning: "Our network has not experienced latency or packet loss for a number of years now. Also, our shaping does not increase latency, ever.
High latency and / or packet loss is almost always caused by a fault on the Telkom side, or the client hardware side."

So strange then how when I switch to a backup account with another ISP that everything works 100%.
 
Classic openweb response :)

I love responses like 'Our network has not experienced latency or packet loss for a number of years now' :whistle:

Settican said:
I complained to openweb last night about my poor performance on my Gamer's King account, got the default response from Keoma this morning: "Our network has not experienced latency or packet loss for a number of years now. Also, our shaping does not increase latency, ever.
High latency and / or packet loss is almost always caused by a fault on the Telkom side, or the client hardware side."

So strange then how when I switch to a backup account with another ISP that everything works 100%.
Click to expand...
 
Wackyza said:
Classic openweb response :)

I love responses like 'Our network has not experienced latency or packet loss for a number of years now' :whistle:
Click to expand...

Yeah right! Keoma, My GW2 want's a word with your "dynamic shaping". Where literally going from one map to another can jump me from 180ms to over 2000ms. On multiple OW accounts that have been dished out to me. Only on OW.
 
Last edited:
Wackyza said:
Classic openweb response :)

I love responses like 'Our network has not experienced latency or packet loss for a number of years now' :whistle:
Click to expand...

Just one of the reasons why I** cancelled my sub with them. Support always pointed to Telkom being at fault or my hardware being at fault. I even had a Telkom Tech talk to them, at which point they quickly tuned a different story and shifted the blame to IS; it really never is their fault. I've received these types of responses from multiple support agents, so it's SOP for them.

**The S/O ran out of patience and got so cheesed off with OpenWeb's service (or consistent lack thereof) that she cancelled it last week on my behalf. OpenWeb has caused me many frustrations and I've had words with them on many occasions, but when the S/O gets frustrated, there's hell to pay.

I'm currently on a business trip atm, so can't vouch first hand on service, but according to the S/O, day time browsing has been consistently non-existent (backup accounts work perfectly) and NNTP and general streaming has been non-existent since Monday evening. Got little less than 6 weeks left thanks to OpenWeb's cancellation policy.

Settican, did they give you a new account or move you to whichever network (IS vs MTN)?
 
diephoenix08 said:
And when I contact support about poor speed and throttling this is the answer I get:

Hi Armand

Thank you.

I see exceptional use on this account.

Would you like to upgrade at the end of this month to an account that is more in line with your requirements.

May I recommend the following:
* 4 Mbps Platinum Uncapped.
* 4Mbps Gold Orange Uncapped






Kind regards,
Zelda Coetzee
OpenWeb
Client Care Executive

No client care there! Just trying to sell more expensive package. The greed cancer has taken hold in OW, it is just about the money, not client care!:cry:
Click to expand...

WTF
Statement from the doctor
“Some ISPs monitor client data so that they can enforce drastic throttling policies, making an account slow or even unusable. By default, we don’t monitor anyone’s usage on uncapped accounts.”
http://www.humanipo.com/news/43818/openweb-launches-uncapped-unlimited-broadband-in-sa/
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X