I assume this doesn't apply to the Original Gold Uncapped Unshaped product?
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Do you think Bafana Bafana will win tonight?
OpenWeb ADSL Feedback Thread (Pt2)
- Thread starter bwana
- Start date
I assume this doesn't apply to the Original Gold Uncapped Unshaped product?
As we do not share accounts, we cannot answer your question. Your question is based on a notion that we do share accounts.
We purchase capacity from our supplier, not accounts. We purchase x amount of capacity, and shape according to policies we put in place. We can choose how many ADSL lines connect to an account at once, as it is our capacity to contend and manage as we wish.
Perhaps you are enquiring about shared capacity? Yes, we most definitely share capacity, as do all other ISP's in South Africa. IPC Wholesale is too expensive to not place contention ratios into the mix.
We are working on recreating our product set to simplify matters.
The ultimate goal is:
Home Uncapped (One Flavour)
Business Uncapped Unshaped (Gold)
Business Uncapped Unshaped with Static IP
and a new product set which has not yet been launched in South Africa, which will fill a big void in the market.
Of course, current clients will be able to retain their package or migrate to the new ones.
More will follow soon.
We purchase capacity from our supplier, not accounts. We purchase x amount of capacity, and shape according to policies we put in place. We can choose how many ADSL lines connect to an account at once, as it is our capacity to contend and manage as we wish.
Perhaps you are enquiring about shared capacity? Yes, we most definitely share capacity, as do all other ISP's in South Africa. IPC Wholesale is too expensive to not place contention ratios into the mix.
We are working on recreating our product set to simplify matters.
The ultimate goal is:
Home Uncapped (One Flavour)
Business Uncapped Unshaped (Gold)
Business Uncapped Unshaped with Static IP
and a new product set which has not yet been launched in South Africa, which will fill a big void in the market.
Of course, current clients will be able to retain their package or migrate to the new ones.
More will follow soon.
Alright thanks, was just checking that the unshaped profile you're testing would be the same I'm on.
Hi @cableguy,
When will the trail come into effect?
Will we be getting new login details or will the current login be changed to the unshaped profile?
Regards,
*Have been following this tread with interest as I currently have no net access during the day, only time-outs but great afterhours speed, so I didn't complain. (Using a capped account during business hours - which is not ideal) This trail sounds like what Gold Original should be like, hopefully and gratefully..
Last edited:
PostmanPot
Honorary Master
If you didn't share accounts, logging in on the IS and SAIX portals would only show one active connection.
If accounts are not shared, there wouldn't be different people with the same account details, multiple active sessions, etc.
It is a reality that accounts are shared between people as has been proven again and again, before you had access to the IS portal blocked, and which is still evidenced on the SAIX portal, etc.
It is a fact that accounts are shared, let's not deny it.
Accepting this as fact, because it is, why are people given the same account details as others? If this is not sharing, what is it?
1. Are you telling us that this sharing is your form of 'contention ratio', where it comes down to the ADSL account level, and not that of the pool/capacity being shared between xyz amount of people?
2. Two people using one account at the same time... Do they both get full speed?
3. If you have your own capacity, why isn't each person assigned their own account?
1. Are you telling us that this sharing is your form of 'contention ratio', where it comes down to the ADSL account level, and not that of the pool/capacity being shared between xyz amount of people?
We purchase capacity, not accounts. Capacity is in turn shared between y amount of people
2. Two people using one account at the same time... Do they both get full speed?
N/A
3. If you have your own capacity, why isn't each person assigned their own account?
N/A
No third party tool can be used to check OpenWeb usage stats. This information will be inaccurate.
By default, we do not log usage stats. If you would like your usage stats logged, kindly email [email protected] so that it can be activated.
As we are going in circles here, no further comments regarding this matter will be provided. We have answered your repetitive questions and see the matter as closed.
If clients are experiencing issues with their accounts, or would like to activate the self password management function on their account for added security, kindly email [email protected] so that this can be arranged. This will allow you to manage your own password.
We purchase capacity, not accounts. Capacity is in turn shared between y amount of people
2. Two people using one account at the same time... Do they both get full speed?
N/A
3. If you have your own capacity, why isn't each person assigned their own account?
N/A
No third party tool can be used to check OpenWeb usage stats. This information will be inaccurate.
By default, we do not log usage stats. If you would like your usage stats logged, kindly email [email protected] so that it can be activated.
As we are going in circles here, no further comments regarding this matter will be provided. We have answered your repetitive questions and see the matter as closed.
If clients are experiencing issues with their accounts, or would like to activate the self password management function on their account for added security, kindly email [email protected] so that this can be arranged. This will allow you to manage your own password.
Last edited:
You will be given a new set of login details. It will come into effect as soon as we have processed your application.
Thank you for the reply, just another thought, will our existing account be kept active till after the trail in order to revert back if we wish to do so?
Heisenborg
Honorary Master
- Joined
- Dec 15, 2006
- Messages
- 21,351
- Reaction score
- 14,095
Cableguy is intentionally misreading the question, AGAIN
So in one breath you are telling us you are sharing capacity at an account level because you can do as you wish BUT in another breath you are saying you are sharing capacity and not accounts.
I guess this is a case of you, choosing to word it differently, to fit your argument depending on which angle it takes... :erm:
This STILL does not clarify anything related to the account sharing. It doesn't matter if you purchase capacity and then in turn create YOUR OWN accounts within certain parameters. The reason is : Even if you purchase capacity and create a account which is limited at 10mb, you still allocate that account to 2 people and then the capacity is shared between the two of them. Does this make more sense? It's not important in what form u purchase it from IS/MTN. What is important is how you share your account with its limitation between people...
Last edited:
PostmanPot
Honorary Master
Keoma, do us all a favour and answer the questions.
Necuno
Court Jester
- Joined
- Sep 27, 2005
- Messages
- 58,566
- Reaction score
- 3,437
Amazing how any other (previous) ISP I used and compared it with Saix and IS states... godforbid... it showed one session.
MrR
Expert Member
To all the okeys worried about account sharing; it's not a solution, it's not addressing the issue but maybe it gives you peace of mind is to request a password reset and see what happens. Any other user sharing the account should stop authenticating, right? Should see all those other IP's drop from SAIX but would suck if you end up with the authentication error though. 
(Sorry for the influx of work OpenWeb Support).
@Cableguy
Any reason why OpenWeb does not provide the self password management and usage monitoring as a default service on the client portal? The latter has been mentioned previously as being an old business decision but the former just seems a bit iffy for me - the less people are involved with managing my password, the better.
Out of curiosity, what is the naming convention for user accounts? On prior pages there's no discernable pattern, but surely there must be a standard to follow?
(Sorry for the influx of work OpenWeb Support).
@Cableguy
Any reason why OpenWeb does not provide the self password management and usage monitoring as a default service on the client portal? The latter has been mentioned previously as being an old business decision but the former just seems a bit iffy for me - the less people are involved with managing my password, the better.
Out of curiosity, what is the naming convention for user accounts? On prior pages there's no discernable pattern, but surely there must be a standard to follow?
Anakha56
Senior Member
So nifty tool to see how you are being shaped: http://www.measurementlab.net/tools/shaperprobe
My results for the day:
So Gold something or other (I cant remember my package name) is being shaped right now...
My results for the day:
So Gold something or other (I cant remember my package name) is being shaped right now...
Anakha56
Senior Member
So cableguy PM incoming:
First thing you are going to jump on and say its not my problem is the 2nd hop with the Exchange, please be advised that according to Telkom who have tested the line and reset my port that there are no faults with my Exchange/line. However they have still logged a fault on their end for a technician to check the line.
First thing you are going to jump on and say its not my problem is the 2nd hop with the Exchange, please be advised that according to Telkom who have tested the line and reset my port that there are no faults with my Exchange/line. However they have still logged a fault on their end for a technician to check the line.
Did you make use of the Telkom Guest account or the Afrihost Free 1gb and do a trace?
Anakha56
Senior Member
No. I did not think that far TBH. I just woke up form night shift 
. I will give it a go shortly...
. I will give it a go shortly...Cool 
Try that, if your second hop normalizes on the other account, then you'll have to get cableguy to trouble shoot that one. I just thought it might save you some time to try out another account first and rule that out
Try that, if your second hop normalizes on the other account, then you'll have to get cableguy to trouble shoot that one. I just thought it might save you some time to try out another account first and rule that out No. I did not think that far TBH. I just woke up form night shift