I think it has been sufficiently proving that the account sharing that we've been saying has been going on for years, has been going on for years.
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Which is the most hair-raising South African mountain pass you've driven?
OpenWeb ADSL Feedback Thread (Pt2)
- Thread starter bwana
- Start date
I think it has been sufficiently proving that the account sharing that we've been saying has been going on for years, has been going on for years.
I am still not convinced. Nobody can explain what they are supposed to gain from such a move in the first place.
Openweb's systems for managing accounts are definitely not up to scratch. It seems more likely to me that their system is simply screwing up the handing out of accounts.
[email protected]Anyone got contact details where I can submit my cancellation?
Been with OW hardly a month but the service is just too damn terrible. Already had to submit tickets twice this month to have my ADSL details reset because the account will just stop working out of the blue. And the rest of time the speed is so damn terrible. I get dial-up speeds until 5pm everyday, after which my speed will climb to a 384kbps line speed until at least 11pm the evening, and ONLY then will I get my 2mb line speed. This is EVERY day, even weekends. This is on a Gold (Power) account btw
I'm also not at any means a high end user. Only did around 40gigs this month so far if not less, with most of it done on my WA account.
Half of the time I end up using the WA account which I cancelled last month (Had to give a Calendar month notice so it's still active for this month) which runs a hell lot better.
Guess AH is next in line, will see how they operate. Or else back to WA with my tail between my legs.Thanks OW!
Again, if anyone can post OW's contact details, that will be appreciated. Their website gives hardly any options in the Client Control Panel.
bumbledore
Senior Member
- Joined
- May 8, 2012
- Messages
- 558
- Reaction score
- 56
Simple.
They buy x accounts for x people from IS.
They sell x accounts to 2x people.
Double profit.
... maybe another analogy....
I am a rope reseller. I buy rope wholesale from the rope supplier. I tell my customers I'm selling them 1m of rope each, but sell the same 1m to two people without them knowing so they have to share. Neither knows they are sharing and continuously complain about the rope being too short. Sucks for them. But I make twice the amount of sales.
And then I run away when I am caught.
Last edited:
Last edited:
Not so simple.
Whenever an account is shared, the account speed is halved for as long as both people are connected. But that is not what we are seeing, is it? While there are general problems, most people still get full speed at various times, usually after hours when both parties are even more likely to be connected to the accounts. That doesn't make sense, does it?
We have been over this before.
Also, nobody is selling accounts with two concurrent connections any more. Are they now resellers or not? Because if they buy bandwidth, then there is no reason to even do the joint account thing in the first place. Then the only problem is if they are overselling or not, which is a completely different issue.
Edit: I see Plugg still sells accounts with two concurrent connections.
Last edited:
PostmanPot
Honorary Master
Wrong, the speed is not halved when an account is shared. Both connections can get 100% speed, so long as the other connection is not contending at the same time. When they are both contending, it'll be completely variable, and not 50/50.
This is proven during after hours unshaped times where people have speed problems.
There is still a point if capacity is bought. Buy 10 units of it which is enough for 100 people. Except sell it to 200 people. The same principle applies, twice the amount of sales.
It isn't proven by speed problems. Speed problems are common to all ISPs. Your logic is terrible.
Also, where have you ever seen 2 concurrent connections don't each get half speed?
THen the whole account sharing conspiracy theory goes out of the window. Then it becomes an issue of overselling of accounts, which every ISP has been accused of from time to time.
There is a difference between providing an inferior service and being deliberately dishonest and screwing over your client intentionally. You have certainly not proved the former.
PostmanPot
Honorary Master
I'm out.
wingnut771
Honorary Master
The fact that out of all the ISP's out there (and I mean every single one), only OW have these account problems for whatever reason, that you have to get a new account because the old one is broken.
The fact that IS accounts (Plugg & Connection) do allow 2 concurrent connections (except WA), and due to the way the bandwidth gets contended (as it's not just a simple 50/50 split, it can be 95/5 depending on protocols etc), account sharing is my only logical conclusion.
EDIT: Forgot to add that when the network is quiet then the account bursts to line speed, so a 2mb account will run 4mb on a 4mb line for example.
Necuno
Court Jester
- Joined
- Sep 27, 2005
- Messages
- 58,566
- Reaction score
- 3,437
mrbeep 1 : pp :0
i.got~issues
Expert Member
Correct. As I have explained in the Plugg thread, this is how it works for Plugg.
The idea behind concurrent sessions is not for sharing accounts/costs but more for using the account at work during the day and then the same account at home during the evening. The two concurrent connection adds value for certain customers. If it does not meet your needs you can use one account per connection. Just because we allow two concurrent connections, doesn't mean that you should use it.
If you are sharing the account with a buddy you will find that there is no specific allocation or split percentage of b/w between buddies. Concurrent connections will 'compete' for the available bandwidth which means one could end up with 90% and the other left with 10%.
The other issue of course; because of the star rating you will find that your priority will drop quicker if the system detects dual connectivity vs a single connection; a different rule set applies to the account then. The system works according to the account and its allotted product type, and not whether one line transfers more than the other.
Of course, the star rating is not just about your usage but also network capacity.
Anyway, this is not the Plugg thread, did not mean to hijack you guys; seems we have lost some lights at the main gate, I better go sort it out.
Have a good one.
Last edited:
PostmanPot
Honorary Master
We're relieved that's part of your business model. It's not parts of an/other's/'.
Did you see this? One user on Gold, the other on Titan, both with the same account.
MrBEEP explained the new account approach by saying that a lot of the time just giving the user a new account provides for an easier and often more effective option than having to perform extensive troubleshooting. It is not always the first thing they do either. It is certainly unorthodox, but it seems like a reasonable explanation to me. As for why the accounts crap out in the first place is another story.
Where do you get the information about the concurrent accounts? I couldn't find mention of how it is handled on Plugg's website. In my experience concurrent connections always got half the speed. It seems like a much better option than hoping for the best, unless it is linked to protocols as you say. Even then though, bursting is fleeting by definition, while people generally get full speeds with downloads after hours, which would rule out bursting as an explanation for why full speeds are still possible.
Last edited:
We're relieved that's part of your business model. It's not parts of an/other's/'.
Did you see this? One user on Gold, the other on Titan, both with the same account.
I can only speak for Plugg. It's up to each reseller out there to decide how they want to package their products and manage their own IPC etc etc.
-- janitor@plugg
PostmanPot
Honorary Master
By the way, I am all for getting your money's worth and getting a good quality product. I have no hidden allegiances with anyone either. I have left ISPs before based on poor performance, Openweb included.
I just get irritated by the propensity for people to come up with all manner of conspiracy theories, which typically means that they jump to conclusions on little evidence. People also love to think that they are somehow being screwed intentionally by "the man" or whatever.
IF there are dishonest dealing going on at Openweb, then they must hang and I'll grab my pitchfork with the rest of you. I just don't think there is enough unambiguous and rigorous evidence to be reasonably sure of it.
There has been little proper discussion about the account problems. Most of it has been filled with layered conjectures that "prove" a preconception.
I just get irritated by the propensity for people to come up with all manner of conspiracy theories, which typically means that they jump to conclusions on little evidence. People also love to think that they are somehow being screwed intentionally by "the man" or whatever.
IF there are dishonest dealing going on at Openweb, then they must hang and I'll grab my pitchfork with the rest of you. I just don't think there is enough unambiguous and rigorous evidence to be reasonably sure of it.
There has been little proper discussion about the account problems. Most of it has been filled with layered conjectures that "prove" a preconception.