OpenWeb ADSL Feedback Thread (Pt2)

I must say, I've been having a great day on nntp. Speeds averaging 140kb/s - 170kb/s all day long.

I should probably let up a bit. Ouma might be struggling to open her emails today. :D
 
Yep, my ADSl speed just dropped to below 1mb on a 10mb line! Fantastic! And, been holding on now for 1/2hour trying to call in the fault. I really, really pray that one day i do not have to deal with this **** company anymore!!!!
 
hugos said:
Yep, my ADSl speed just dropped to below 1mb on a 10mb line! Fantastic! And, been holding on now for 1/2hour trying to call in the fault. I really, really pray that one day i do not have to deal with this **** company anymore!!!!
Click to expand...

Blame Zewp he has been over using his share of the account(s) :erm:
 
What's going on!?

So... we've been struggling with OW to get our connection back to working properly since everything has
just been crawling the past few weeks/months.
Requested an upgrade from 4Mbps Silver to Gold hoping things might improve.
Not so much.
Then cancelled the account so we can try another ISP and hope this can't truly be how awful SA internet has become.
But still persistent on getting a 4Mbps experience back until end of June/notice period :

OW Support :
A normal 4Mbps accounts operating speed is 409.6kbps less Telkom overheads.
You are currently reaching 939.0kbps.​

Me :
4 Mbps = 4096 kilo bits per second (kbps) = 512 kilo bytes per second (KBps)
Normal 4Mbps Telkom adsl account average might be 409.6 KBbps not 409.6
kbps.
It should be at least be close to 4096 kbps.

Before : http://testmy.net/db/S9kT8Hc.UShqj67
After : http://testmy.net/db/nlCvW2h.xlkWz9w

Something is still wrong.​

OW Support :
Connection comes from modem through a server and thats why we all get 10% of offered speed.
​

:wtf: :confused::confused::confused::confused::confused::confused:
Did we just upgrade to get 10% of 4Mbps?
 
shongololo said:
So... we've been struggling with OW to get our connection back to working properly since everything has
just been crawling the past few weeks/months.
Requested an upgrade from 4Mbps Silver to Gold hoping things might improve.
Not so much.
Then cancelled the account so we can try another ISP and hope this can't truly be how awful SA internet has become.
But still persistent on getting a 4Mbps experience back until end of June/notice period :

OW Support :
A normal 4Mbps accounts operating speed is 409.6kbps less Telkom overheads.
You are currently reaching 939.0kbps.​

Me :
4 Mbps = 4096 kilo bits per second (kbps) = 512 kilo bytes per second (KBps)
Normal 4Mbps Telkom adsl account average might be 409.6 KBbps not 409.6
kbps.
It should be at least be close to 4096 kbps.

Before : http://testmy.net/db/S9kT8Hc.UShqj67
After : http://testmy.net/db/nlCvW2h.xlkWz9w

Something is still wrong.​

OW Support :
Connection comes from modem through a server and thats why we all get 10% of offered speed.
​

:wtf: :confused::confused::confused::confused::confused::confused:
Did we just upgrade to get 10% of 4Mbps?
Click to expand...

There is definitely some confusion there. You are correct when saying it should be close to 4096Kbps, the ideal download speed on a 4Mbit line should be around 400-420KBytes/sec.

Also I noticed you are using test.my, I find this site to give very low results even on unshaped capped accounts.

Post this info for us:

1. A traceroute to www.openweb.co.za.
2. Your router line stats if you have access to the router admin page.
3. Download speed of a real world http download, say some driver or application from a legit website.

4. A speedtest from here wouldn't hurt: http://speedtest.mybroadband.co.za/
 
DrJohnZoidberg said:
There is definitely some confusion there. You are correct when saying it should be close to 4096Kbps, the ideal download speed on a 4Mbit line should be around 400-420KBytes/sec.

Also I noticed you are using test.my, I find this site to give very low results even on unshaped capped accounts.

Post this info for us:

1. A traceroute to www.openweb.co.za.
2. Your router line stats if you have access to the router admin page.
3. Download speed of a real world http download, say some driver or application from a legit website.

4. A speedtest from here wouldn't hurt: http://speedtest.mybroadband.co.za/
Click to expand...

1 :
tracepath www.openweb.co.za
1?: [LOCALHOST] pmtu 1500
1: 192.168.x.x 0.479ms
1: 192.168.x.x 0.387ms
2: 192.168.x.x 0.393ms pmtu 1480
2: 196-210-150-1.dynamic.isadsl.co.za 25.179ms
3: cdsl2-ctn-vl2276.ip.isnet.net 26.925ms asymm 7
4: 196.35.115.136 25.942ms asymm 6
5: 168.209.6.13 27.135ms asymm 7
6: 168.209.6.12 27.426ms
7: 168.209.100.101 45.455ms
8: 168.209.0.186 44.977ms
9: 197.96.94.126 104.329ms
10: mail.openweb.co.za 59.426ms !H
Resume: pmtu 1480

2 :
Downstream/Upstream
SNR Margin : 13.0/12.0 db
Line Attenuation : 45.5/20.0 db
Data Rate : 6144/640 kbps

3 :
wget http://www.wswdsupport.com/testdownloadfiles/10MB.zip
--2014-05-24 19:04:53-- http://www.wswdsupport.com/testdownloadfiles/10MB.zip
Resolving www.wswdsupport.com (www.wswdsupport.com)... 192.211.53.98, 2001:470:1f0f:71::4
Connecting to www.wswdsupport.com (www.wswdsupport.com)|192.211.53.98|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 10485760 (10M) [application/zip]
Saving to: ‘10MB.zip’

100%[=======================================================================================================================================>] 10*485*760 117KB/s in 81s

2014-05-24 19:06:14 (127 KB/s) - ‘10MB.zip’ saved [10485760/10485760]

4 :
http://speedtest.ookla.com/result/2606955181.png
http://speedtest.ookla.com/result/2606955963.png
 
shongololo said:
1 :
tracepath www.openweb.co.za
1?: [LOCALHOST] pmtu 1500
1: 192.168.x.x 0.479ms
1: 192.168.x.x 0.387ms
2: 192.168.x.x 0.393ms pmtu 1480
2: 196-210-150-1.dynamic.isadsl.co.za 25.179ms
3: cdsl2-ctn-vl2276.ip.isnet.net 26.925ms asymm 7
4: 196.35.115.136 25.942ms asymm 6
5: 168.209.6.13 27.135ms asymm 7
6: 168.209.6.12 27.426ms
7: 168.209.100.101 45.455ms
8: 168.209.0.186 44.977ms
9: 197.96.94.126 104.329ms
10: mail.openweb.co.za 59.426ms !H
Resume: pmtu 1480

2 :
Downstream/Upstream
SNR Margin : 13.0/12.0 db
Line Attenuation : 45.5/20.0 db
Data Rate : 6144/640 kbps

3 :
wget http://www.wswdsupport.com/testdownloadfiles/10MB.zip
--2014-05-24 19:04:53-- http://www.wswdsupport.com/testdownloadfiles/10MB.zip
Resolving www.wswdsupport.com (www.wswdsupport.com)... 192.211.53.98, 2001:470:1f0f:71::4
Connecting to www.wswdsupport.com (www.wswdsupport.com)|192.211.53.98|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 10485760 (10M) [application/zip]
Saving to: ‘10MB.zip’

100%[=======================================================================================================================================>] 10*485*760 117KB/s in 81s

2014-05-24 19:06:14 (127 KB/s) - ‘10MB.zip’ saved [10485760/10485760]

4 :
http://speedtest.ookla.com/result/2606955181.png
http://speedtest.ookla.com/result/2606955963.png
Click to expand...

traceroute :p

1 :
traceroute www.openweb.co.za
traceroute to www.openweb.co.za (197.96.216.9), 30 hops max, 60 byte packets
1 192.168.x.x (192.168.x.x) 0.335 ms 0.434 ms 0.478 ms
2 196-210-150-1.dynamic.isadsl.co.za (196.210.150.1) 5.985 ms 7.768 ms 9.744 ms
3 cdsl2-ctn-vl2276.ip.isnet.net (196.38.72.125) 13.196 ms 15.606 ms 17.291 ms
4 196.35.115.136 (196.35.115.136) 18.798 ms 20.671 ms 22.390 ms
5 168.209.6.13 (168.209.6.13) 25.821 ms 27.542 ms 29.290 ms
6 168.209.6.12 (168.209.6.12) 31.697 ms 7.562 ms 168.209.2.12 (168.209.2.12) 7.867 ms
7 168.209.100.101 (168.209.100.101) 27.548 ms 29.388 ms 31.324 ms
8 168.209.0.186 (168.209.0.186) 33.012 ms 34.711 ms 37.099 ms
9 197.96.94.126 (197.96.94.126) 39.103 ms 44.491 ms 44.479 ms
10 mail.openweb.co.za (197.96.216.9) 60.186 ms !X 60.403 ms !X 61.136 ms !X
 
shongololo said:
1 :
tracepath www.openweb.co.za
1?: [LOCALHOST] pmtu 1500
1: 192.168.x.x 0.479ms
1: 192.168.x.x 0.387ms
2: 192.168.x.x 0.393ms pmtu 1480
2: 196-210-150-1.dynamic.isadsl.co.za 25.179ms
3: cdsl2-ctn-vl2276.ip.isnet.net 26.925ms asymm 7
4: 196.35.115.136 25.942ms asymm 6
5: 168.209.6.13 27.135ms asymm 7
6: 168.209.6.12 27.426ms
7: 168.209.100.101 45.455ms
8: 168.209.0.186 44.977ms
9: 197.96.94.126 104.329ms
10: mail.openweb.co.za 59.426ms !H
Resume: pmtu 1480

2 :
Downstream/Upstream
SNR Margin : 13.0/12.0 db
Line Attenuation : 45.5/20.0 db
Data Rate : 6144/640 kbps

3 :
wget http://www.wswdsupport.com/testdownloadfiles/10MB.zip
--2014-05-24 19:04:53-- http://www.wswdsupport.com/testdownloadfiles/10MB.zip
Resolving www.wswdsupport.com (www.wswdsupport.com)... 192.211.53.98, 2001:470:1f0f:71::4
Connecting to www.wswdsupport.com (www.wswdsupport.com)|192.211.53.98|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 10485760 (10M) [application/zip]
Saving to: ‘10MB.zip’

100%[=======================================================================================================================================>] 10*485*760 117KB/s in 81s

2014-05-24 19:06:14 (127 KB/s) - ‘10MB.zip’ saved [10485760/10485760]

4 :
http://speedtest.ookla.com/result/2606955181.png
http://speedtest.ookla.com/result/2606955963.png
Click to expand...

Your line looks fine, I would send this info to Openweb support because this is definitely not how it should be.

You should also sign up for a free 1GB from Web Africa and see if your line is indeed performing like it should however I don't see any reason why it shouldn't.

Test a Webafrica account and let us know if it works.

Good luck :)
 
DJ... said:
SNR and attenuation both seem fine to me...
Click to expand...

Yeah a few weeks back on a Silver 4Mbps account downloads could max out the line speed ~6Mbps on off-peak.
Now we can barely download/stream anything over 1Mbps 24/7 ; very odd indeed.
But as per what the Dr says... will test out other ISPs and try figure what's cooking...

Thx peeps!
 
shongololo said:
Yeah a few weeks back on a Silver 4Mbps account downloads could max out the line speed ~6Mbps on off-peak.
Now we can barely download/stream anything over 1Mbps 24/7 ; very odd indeed.
But as per what the Dr says... will test out other ISPs and try figure what's cooking...

Thx peeps!
Click to expand...

Send an email to my sales team - [email protected] and we'll sort you out and get to the bottom of your line issues (if any)...
 
shongololo said:
Yeah a few weeks back on a Silver 4Mbps account downloads could max out the line speed ~6Mbps on off-peak.
Now we can barely download/stream anything over 1Mbps 24/7 ; very odd indeed.
But as per what the Dr says... will test out other ISPs and try figure what's cooking...

Thx peeps!
Click to expand...

Sent you a PM
 
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