OpenWeb is Bandwidth Sharing

MrBEEP said:
Hey silv3rback

Once I have the usernames, I can take a look and see what is going on.

Some of our accounts do not work via the SASA. Each account type has its own usage stats area, reporting as much information as available.

Please remember, bandwidth theft is a problem in South Africa due to the caps Telkom chose to implement on accounts.

I suggest clients whom have had bandwidth stolen, open a case at the SAPS, and forward us the case number. We will in turn forward it on the the relevant provider, who will be obliged to perform an investigation.

Kind regards
MrBEEP
Click to expand...

I highly doubt that it is bandwidth theft due to OpenWeb giving us the account details in the first place....
As far as I can see, and I think everyone else shares my views here aswel - that OpenWeb ARE sharing accounts
I have sent you a mail with the usernames
 
Hi silv3rback

Thank you for the Email. I have received it.

An account is setup differently depending on who the backbone provider is. The most popular method is through the API, which gives us access to the providers system, which allows our system to link to the provider. Our system communicates with the providers system, a request for the username is submitted by our system, and the username is assigned.

The system then emails the client with the details. Most of the time we also email the client with the details in case the original email was not received.

I am not sure what is going wrong here, but I am currently going through the system to find out why a totally random name, with no association to the original client was assigned.

If anyone else is having this problem, please mail me. It will help with my investigation.

Kind regards
MrBEEP

silv3rback said:
I highly doubt that it is bandwidth theft due to OpenWeb giving us the account details in the first place....
As far as I can see, and I think everyone else shares my views here aswel - that OpenWeb ARE sharing accounts
I have sent you a mail with the usernames
Click to expand...
 
MrBEEP said:
Hi Spark

I think the best solution will be to port lock your account so that no other ADSL user can access your account except your ADSL circuit number.

When we reset a password, the second session will not automatically disconnect. We have only recently been given the ability to disconnect sessions. It used to take up to 48 hours for sessions to disappear, which wasn't good, because your bandwidth would still be used by the second party.

Kind regards
MrBEEP
Click to expand...

That still does not answer how the other user was using the account BEFORE or at exactly the same time as I started using it. I was the second user... I'm talking about the very first time I used my account. Surely I would need my account up before someone could hack it.
 
Hi Spark

That is what I need to find out. How you could've had usage on an account before you received the details.

Please mail me the username. I will ask IS to port lock it as well. This will solve alot of problems.

I'm afraid I can't comment unless I find out whether your account was automatically created, when it was created, on the old system, or the new system.

I do know the old system we used, had some issues, which is why we recreated it from scratch.

Kind Regards
MrBEEP

Spark said:
That still does not answer how the other user was using the account BEFORE or at exactly the same time as I started using it. I was the second user... I'm talking about the very first time I used my account. Surely I would need my account up before someone could hack it.
Click to expand...
 
Its understandable that systems have bugs in it, and that you guys went through the effort to go live with the new system, BUT if there where known bugs in the old one why wernt their follow ups done about it?
Surely if bandwidth sharing was happening (not by the mistake of staff or whoever) it should have been sorted out when you went live with the new system?
 
Hi silv3rback

Bandwidth sharing didn't happen on any of our systems. We do not bandwidth share.

The old system we used had many bugs in it that would sometimes incorrectly assign usernames, incorrect cap sizes, incorrect email addresses etc.

The new system has worked wonderfully, and I thought the problem was solved.

Of course our system went on beta before launch, and no apprent bugs were noticed.

Out comes the fine tooth comb.

MrBEEP

silv3rback said:
Its understandable that systems have bugs in it, and that you guys went through the effort to go live with the new system, BUT if there where known bugs in the old one why wernt their follow ups done about it?
Surely if bandwidth sharing was happening (not by the mistake of staff or whoever) it should have been sorted out when you went live with the new system?
Click to expand...
 
What I dont understand is why we where given a second username, that apparently was "server generated"
Why could we not keep our username that we requested?

Surely if my name is A B the server wont assign a username D E for my account?
This all seems a bit strange, and by the looks of the ammount of users with the same issue it cant be put down to bandwidth theft
 
We cannot add bandwidth to a current account.

We always have to assign a new username for topup accounts.

I do not think all the requests in the thread is the same problem though. But I will only know once I receive the client emails via [email protected]

MrBEEP

silv3rback said:
What I dont understand is why we where given a second username, that apparently was "server generated"
Why could we not keep our username that we requested?

Surely if my name is A B the server wont assign a username D E for my account?
This all seems a bit strange, and by the looks of the ammount of users with the same issue it cant be put down to bandwidth theft
Click to expand...
 
I KNOW for a fact that they resold my account - I'm supporting Webafrica from now on.
 
Hxx said:
I KNOW for a fact that they resold my account - I'm supporting Webafrica from now on.
Click to expand...

Thank you
Yet another complaint. I wonder how many OpenWeb users are aware of this. If the guys account we where sharing with is a home user he'll freak that 4GB of his bandwidth has vanished...
 
Sounds like someone at openweb is dishing out accounts to his friends.
 
Dont say that! I've been testing an OW account over the last few days in addition to my WA accounts and its been good. Now i'm worried.. will have to check when I get home
 
I have been using Openweb for a long time now. When I saw this thread I immediately checked my accounts. Everything looks ok.

I have only ever had good service from Mrbeeps and his people.
 
Just checked mine and while I cant really see anything "wrong" per say. It is just wierd. I usually use about 2 gigs a month on my WA account, and now I've gone through 1 gig of OW, in 6 days?

Since I haven't actually been tracking anything I cant really say Though I will keep sure keep an eye on it now for next month
 
-any updates on the investigatesions mrBeep/forumtees ?
 
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