Lycanthrope
Honorary Master
Nope. Debit order. I've had a couple of accounts with them (R29 ones--a 20GB, and two 5GBs) and then finally a 384 uncapped which was simply abysmal after I hit 15GBs, so I switched to OpenWeb. I've been very happy with OpenWeb and their support so far. But I tend to sign up and cancel accounts fairly often, so needing to give an actual 30 days notice before cancelling is... erm... new to me. Even when I used my old TelkomInternet accounts, I could cancel a day or two before the end of the month without worrying.
It's mostly because when I cancel, it's an out of the blue decision based on what I feel is best at the time, so that flexibility is a huge plus. Not having that flexibility is a bit of an impairment... At least I know now.
Surprisingly, I never had an issue with Afrihost's billing or their network. In fact, I loved their control panel, the amount of information you could get about your usage, their support was decent... The first knock was when they locked the uncapped account to the phone number it was first accessed by (I'm currently staying with parentals for a while, and I have no intention of giving my account(s) to them) and the second was when I hit 15GBs and an already ridiculously slow 384kbps line had its speed halved. Just pissed on my batteries. Cancellation, as always, went perfectly smoothly. So I'll grant them that at least. Oh, and the third and final nail in the coffin was the sudden lack of response from Gian on MyBB at the time
I feel what OpenWeb lacks in transparency (with regard to a control panel akin to the likes of WebAfrica, Afrihost, Nexus, etc) they make up for in support. To me, that means the world, especially since nothing is as foul as being left in the dark and not being given any information when you feel you need it.
But oh well...
So far my Gold account through Vodacom Business is simply amazing. Torrents are an absolute fail though; fortunately I don't use them much at all, but everything else runs smooth as silk. OpenWeb FTW
