Raru imports items on customers behalf via our Import Service. Items are listed on the site for cataloguing purposes only and are not part of our stock in trade. Any items catalogued on the site's Import Service may be ordered by any customer under the following conditions :-
- Warranties are the sole responsibility of Raru, and the local manufacturers, or their agents, shall not be responsible for handling any warranty claims. All return requests under warranty claims are to be processed through the standard Returns Process outlined above.
- All import items ordered are at the customers own risk. Raru does not accept responsibility for items imported on your behalf.
Department Specific Returns Conditions
Electronics
Should an item experience a fault after the Dead on Arrival period has expired for the item, but within the warranty period, you will be able to return the item. This will either be to us or to the manufacturer's service center, dependent on the product, for evaluation and repair or exchange. In such an instance please contact our Customer Services Department who will assist you through the Returns process.
Import Items
Warranties are the sole responsibility of Raru, and the local manufacturers,
or their agents, shall not be responsible for handling any warranty claims. All return requests under warranty claims are to be processed through the standard Returns Process outlined above.
Returns
In Warranty Problems -
For all products with Warranties their Warranty Period is displayed on the site. Should there be a problem with an item, within the warranty period, we will assist you to have the product evaluation and exchanged or repaired if required. The exact procedure will differ from manufacturer to manufacturer. Some manufacturers have service centers who handle all their warranty issues for them. For these manufacturers you will need to liaise directly with the service center, although we'll provide every assistance possible.
