OUTLOOK 2016 Seach issue

M

mouks

Expert Member
Joined
Dec 9, 2010
Messages
1,500
Hi Guys

I have numerous clients with the search function not working in Outlook 2016 and have unable to find a fix it.

I have tried:

Office Quick Repair
Office Full Repair
Rebuilding Index
Confirmed that Outlook folder is selected for indexed items
PST Scan
Right Click PST>Advanced Options> and checking that pst should be indexed.

but still no luck. Any suggestions.

Thanks
 
backstreetboy

backstreetboy

Honorary Master
Joined
Jun 15, 2011
Messages
37,552
mouks said:
Hi Guys

I have numerous clients with the search function not working in Outlook 2016 and have unable to find a fix it.

I have tried:

Office Quick Repair
Office Full Repair
Rebuilding Index
Confirmed that Outlook folder is selected for indexed items
PST Scan
Right Click PST>Advanced Options> and checking that pst should be indexed.

but still no luck. Any suggestions.

Thanks
Click to expand...

Is Outlook listed under Windows indexing options?
 
M

mouks

Expert Member
Joined
Dec 9, 2010
Messages
1,500
Yes it showed up once I add the PST to be indexed by right click advanced options and ticking the box.
I also tried rebuilding Index after this step but no luck.
 
M

mouks

Expert Member
Joined
Dec 9, 2010
Messages
1,500
The Search works when starting Outlook in Safe Mode (Hold Ctrl while clicking Outlook icon) but slow.
 
M

mouks

Expert Member
Joined
Dec 9, 2010
Messages
1,500
I uninstalled Office 2016

Downloaded Office 2013 via Office 365 advanced options
Tried a search and got a notification that Outlook is busy indexing but started showing results.

For now this is the only solution I could find.

At least Outlook sets up automatically. No need to reconfigure.
 
S

sicelo.m

Well-Known Member
Joined
May 4, 2011
Messages
246
outlook POS email client!

pity it's the only thing that can properly communicate via Exchange :mad:
 
M

mouks

Expert Member
Joined
Dec 9, 2010
Messages
1,500
Office 2013 was removed from Office 365 so that fix does not work anymore. The search issue has become a pain the last 2 week. More and more people reporting it.

Reverting back to previous builds does not resolve issue either. Anyone know of a quick fix?
 
Conack

Conack

Expert Member
Joined
Oct 3, 2005
Messages
2,630
I've had a halfdozen clients call with this exact problem this week alone. All Office 365 (Office 2016) users, and fortunately managed to fix them all with the following:

#1 Run SCANPST.exe from your Office16 and repair all of the user's PST files. <- This is the core reason why the indexing no longer works. Some sort of corruption in the PST file.

#2 Now go back to Outlook and Compress the PST files under Data file Options/settings.
[I've found in 1 of the cases I had to move/archive eg. 2014 mails to a separate PST file, where the PST file was around 8Gb and EVERYTHING was under the Inbox and Sent items only, no subfolders. Not sure if that's the reason why, but I couldn't get this one PST to index until I reduced it in size]

#3 Go to Outlook Options, Search, and Rebuild the Index.

It's extremely curious why suddenly so many people have this issue.../conspiracy hat/.
 
M

mouks

Expert Member
Joined
Dec 9, 2010
Messages
1,500
Looks like Microsoft released an update to fix the issue.

File > Office Account >Update Option and check for updates.

Restart Outlook and rebuild index.

Worked for me on 2 PC's so far... Few more to go
 
M

mouks

Expert Member
Joined
Dec 9, 2010
Messages
1,500
Has anyone come up with a fix for this? Still having trouble
 
Sinbad

Sinbad

Honorary Master
Joined
Jun 5, 2006
Messages
81,150
There is a fix for this.

Let me try find the KB number for you.
 
You must log in or register to reply here.
Top