Ockie
Resident Lead Bender
Cool...glad to hear Steinie.
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Pathetic 3G Service
- Thread starter MercuryStorm
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Download Great...upload sucks
Hi,
For the last 2 months I have an issues sending email - it always times out. I had some time today to play with speedtest.net and noted the following:
DOWNLOAD: > 3 Mbps
Upload: < 5 Kbps
This is ongoing, and comes and goes during the day. Downloads remains stable, but uploads are really bad. Anybody else having this - really irritating when trying to send a 100Kb email, and is will not going out on any of the 3 available outgoing mail servers I have access to around the world.
BTW: Does it still help logging issues on this forum?...responses from VC seems really bad, or is it just me?
Regards!
Hi,
For the last 2 months I have an issues sending email - it always times out. I had some time today to play with speedtest.net and noted the following:
DOWNLOAD: > 3 Mbps
Upload: < 5 Kbps
This is ongoing, and comes and goes during the day. Downloads remains stable, but uploads are really bad. Anybody else having this - really irritating when trying to send a 100Kb email, and is will not going out on any of the 3 available outgoing mail servers I have access to around the world.
BTW: Does it still help logging issues on this forum?...responses from VC seems really bad, or is it just me?
Regards!
Support on this forum is done voluntarily and the people trying to help in any post here (not just vc) gets torn apart by negative sods when things get a little tough. So i dont blame them.
Ockie
Resident Lead Bender
Have you logged this with the 082155 desk and reported the problem to VD with your ref number Meat?
Ockie
Resident Lead Bender
U are herewith redeemed...and will be receiving your dolly soon in the mail. I only had males left though
U are herewith redeemed...and will be receiving your dolly soon in the mail. I only had males left though
oooh, boys are easier anyways.
Is the service provided by ISP's, may it be Vodacom or any other company in any industry in RSA also done voluntarily? If I buy a product or service, I do not subscribe to a voluntary movement, in fact, I subscribe to a service and expect value for my hard earned cash - which lately, does not seem to be the case. I guess it is easier to say that you support a forum on a voluntarily basis, especially when things go wrong, leaving a back door open and simply leave when the room gets a bit hot.
MR: ocleroux: Logging faults with Vodacom helpdesk - plenty. The last one took more than 2 weeks to resolve and was noted during their upgrade period. Not ONCE, even though I specifically asked, was I informed on when the problem would be resolved, or even what the reason for the outage is - and I waited for two weeks for a (volunteer?) employee to fix the problem...
This forum used to be much more effective than the 155 data center - in fact, when a certain representative was still on this forum, things was sorted without any interaction with the data center? He was also a volunteer...just a good one...and like me, he and other volunteers had a fun time resolving problems!
You see the thing about this forum is: I log a fault, or experience the same fault as another user. I volunteer to update this thread, allowing Vodacom to see many more responses to a fault in a shorter time frame, allowing Vodacom to correct the fault faster, and instead of calling everyone back, they can voluntarily update the thread and everyone knows the status of an issue.
Then off course when I do call the call center, convince them that I have done all the trouble shooting on my side, my call gets logged and I may expect feedback in about 24 hours. What is the purpose of logging a call then? For every fault, I have to wait 24 hours...
This is why, MR J0n0, I volunteer to update the forum, and will continue todo so, in an attempt to allow the ISP, who volunteer to read the forum, more insight into the problems on their network. You see what used to be nice about the Vodacom Forum on MyBB is that I used to get feedback...and lately there is none - that is why I simply, without being negative, asked the question, in order to determine if it is worth my while to update the forum, or spend the time calling the data center every time?
From what I have seen here...the 155 Data Center now seems the only way? You call, you wait, you log a fault, you wait 24 hours to a few weeks, you have a service again. Simple enough I guess!?
Ockie
Resident Lead Bender
I believe I asked if you have logged the fault, got the ref number and THEN sent it on to VD on this forum. I did not say you have to wait for the 082155 desk to either resolve or come back to you regarding the fault. It just makes life a bit easier for VD to have a already logged fault on the system to go into and investigate.
He does however raise a point a number of other forumites have raised recently is that VCD is not vocal enough with feedback. While a number of things are being resolved in PM, the feedback that things are either being investigated or have been fixed is not being posted for others to see so I can understand some of the frustrations at the moment.
Ockie
Resident Lead Bender
I understand. I however can not speak for VD. Lets see what his response is. What I will say though is that VD does have a full time job of course that should get "voorkeur"...sorry the english word has escaped me now.
But lets see what he says.
But lets see what he says.
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I`ve done this before and the post was deleted , i advise most that once the problem is resolved that they reply to the post/thread they created.
But this is not in my control.
and some dont.
I`ve done this before and the post was deleted , i advise most that once the problem is resolved that they reply to the post/thread they created.
But this is not in my control.
What do you mean by your post was deleted? When was this?
The problem is you are leaving a heap of unresolved threads in your wake and that builds a bad impression. Nothing stops you to make a final post in the thread indicating that things were resolved in PM.
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So the sms/mms notifications blackberry refunds and the 1200 PM`s i have in the inbox counts for nothing ?
What i mean with my post is that, beside their fulltime jobs (that takes priority in all fairness), they have personal lives as well. You CANNOT expect them to hang about here and wait for people to post their problems. Vodacom didnt ask them to come here, but they do try and help here as they can. You can't be sure what they are up to when not here can you? Before saying things about someone (are you saying they are slacking?), maybe make sure you have an idea of what their reasons are.
Once again, they never needed to be here in the first place, Vodacom never asked and its not compulsory. And they never ran away in the first place. There's many pointless posts being posted here, that even i wouldnt be bothered to reply to If i was them. Mainly because some of these people dont seem to bring their side.
I got some great service from here, and i still do. And i made it known. Most people run here and dont even bother with finding out what the correct procedure is.
My coffee is cold, cheers.
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I wouldn't say bothered more avoid when i see confrontation i`d rather want to be someone who avoids those onslaughts as it does not help me or the person.
So if you have a problem i`ll try my best , Jannie left with good knowledge great contacts within the company and i have to build that relationship.
i have to find the fixers
Thanks
VodacomData
Unfortunately it only counts for the people involved in the PM. If you are not wrapping the threads up or posting feedback at intervals the rest of us don't know what's going on. Prime example was the data usage SMS's. You had passed the issue on, but only later when people were still complaining did you inform them that the problem had been escalated.
Also having things resolved in the public forum means it can be searched and other people can either read the solution or see that you were involved in resolving it. Just my take on things. Use it/don't use it
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Unfortunately it only counts for the people involved in the PM. If you are not wrapping the threads up or posting feedback at intervals the rest of us don't know what's going on. Prime example was the data usage SMS's. You had passed the issue on, but only later when people were still complaining did you inform them that the problem had been escalated.
Also having things resolved in the public forum means it can be searched and other people can either read the solution or see that you were involved in resolving it. Just my take on things. Use it/don't use it
No problem , point taken.
Am also faced with a problem where we have 0 posters pm`ing (spelling) with no post in the forum .
And having to resolve the issue via PM.
Regards
VodacomData
Anything that starts in the public forum should be resolved there IMO. If you fix something for a 0 poster in PM and you feel it has relevance to the rest of us then post a summary of the issue and resolution so people are aware of it.
Are you checking up on him? Checking that he does his "job"? Is there ANY pleasing you?
If it is not working, it it broken, and someone has to fix it. I can wait for it to be fixed, in all fairness - we are only human, but when it takes weeks to resolve, especially from a communication point of view, it is 1) a problem, 2) I pay for the service so 3) since I pay and am the customer, it will have to be fixed and I need to be kept up to date on any delays, instead of being left in the dark.
Point taken, but if you want to be the solution to problems on a forum where basically all your faults in a system is exposed, then do it properly and involve users to try and get to a solution.
I do not disagree - I have had some phenomenal service on this forum, and used to be a great place to kill a few minutes, or even learn something interesting or new.
I have, as stated, also posted some serious problems as noted earlier where I, for example the last 60 days, have no upload bandwidth, but huge amounts of download bandwidth. Also, I was not the only one to complain about this...and I still do not have a solution to the problem...Would have been nice to have some feedback where applicable. Now I will log this again with the helpdesk and wait...
Please close the door behind you on your way out, and have a good day
