[Personal Experiences] Hisense TV's

[DeTector]

Which apps have a huge audio delay through ARC ?

I am experiencing this with Netflix and Prime on both 5.1 and Atmos content. I wasn't able to test stereo but Showmax and DSTV Now seemed synced and they use stereo. This is with an LG SLY8 Atmos bar through ARC and set to passthrough on TV

 

[DeTector]

yes for your U8QF. The TV with the built-in soundbar

Thank you! Will give it a go and report back!

 

[Hisense SA]

I am experiencing this with Netflix and Prime on both 5.1 and Atmos content. I wasn't able to test stereo but Showmax and DSTV Now seemed synced and they use stereo. This is with an LG SLY8 Atmos bar through ARC and set to passthrough on TV

The reason I'm asking is I can't simulate this issue. I do audio return to Denon AVR with no lag or issues. Maybe try updating the TV first.

 

[DeTector]

The reason I'm asking is I can't simulate this issue. I do audio return to Denon AVR with no lag or issues. Maybe try updating the TV first.

Will do! If I set the sound output to PCM or Dolby the delay is gone but then my Chromecast have a delay on the TV HDMI port

 

[The_Ogre]

No problem I can try helping you. Is it this pic? Please confirm if this is the 6500 or the 6100. If it's the 6100, is it the A001 or a002 versions of it? To know this I need the software firmware version when you go to support, info then version. View attachment 971786

OK, will do

 

[Hisense SA]

Will do! If I set the sound output to PCM or Dolby the delay is gone but then my Chromecast have a delay on the TV HDMI port

Have you tried leaving it on Auto?

 

[Hisense SA]

OK, will do

Do me a favour. Do a factory reset after the update

 

[DeTector]

Have you tried leaving it on Auto?

Yes, Auto fixes but causes delay with the Chromecast again

 

[DeTector]

yes for your U8QF. The TV with the built-in soundbar

I managed to install the firmware after struggling initially. Would be nice to know the usb has to be formatted in FAT32 but and that it will factory reset the tv but anyhow, none of my issues were fixed.

Tested all scenarios and exactly the same.

I see my FRC is still v 3.0 don't know if that maybe has something to do with it?

I am beginning to think I have a faulty TV...

Would be nice if someone can confirm HDR10+ signal on any of their units and supply me with the test sample

 

[Hisense SA]

I managed to install the firmware after struggling initially. Would be nice to know the usb has to be formatted in FAT32 but and that it will factory reset the tv but anyhow, none of my issues were fixed.

Tested all scenarios and exactly the same.

I see my FRC is still v 3.0 don't know if that maybe has something to do with it?

I am beginning to think I have a faulty TV...

Would be nice if someone can confirm HDR10+ signal on any of their units and supply me with the test sample

FRC should be version 3 if you have a 55U8QF. Each size have a different version
HDR10+ will be detected as HDR standard, dynamic ect, If content is HDR10+ meta data will be correctly processed if received. Please see HDR10+ website and look for your TV to see support for it https://hdr10plus.org/certified-products/page/2/

https://hisense.co.za/products/hisense-55-led-matrix-55u8qf/

 

[martin]

So it seems the trick to get @Hisense SA back to respond to queries in here is to simply start discussing other TV brands in the Hisense thread for a few weeks

 

[DeTector]

FRC should be version 3 if you have a 55U8QF. Each size have a different version
HDR10+ will be detected as HDR standard, dynamic ect, If content is HDR10+ meta data will be correctly processed if received. Please see HDR10+ website and look for your TV to see support for it https://hdr10plus.org/certified-products/page/2/

https://hisense.co.za/products/hisense-55-led-matrix-55u8qf/

Thanks for the clarification on the FRC version. Please see this pic of the picture settings I got from AV Forums on HDR10+ content. This is on a B7500 though but I expect this is how it should display on all your sets that support it. I can't get it to do that with Prime content or from HDR10+ sample file on USB. It also doesn't even come up at the top right corner as with Dolby Vision content. On signal info it also shows as HDR10 only. Can this be a software bug? Or is there some other issue? I specifically went for this TV as it supports both HDR10+ and DV.

 

[TedLasso]

Can anybody post Youtube links of content that test the various attributes. I think these are good:

LG OLED Black:

Dolby Vision/Atmos Video : Gemini Man

 

[DeTector]

Can anybody post Youtube links of content that test the various attributes. I think these are good:

LG OLED Black:

Dolby Vision/Atmos Video : Gemini Man

I am afraid Youtube only supports HDR10 output even though content uploaded state otherwise...

 

[PhireSide]

Not sure if already posted, but 4kmedia.org has some demo footage that you can place on a flash drive and play through the TV USB ports to test the various modes (HDR10, HLG, etc.)

UHD 4K Video Formats | 4k Media

 

[Hisense SA]

Thanks for the clarification on the FRC version. Please see this pic of the picture settings I got from AV Forums on HDR10+ content. This is on a B7500 though but I expect this is how it should display on all your sets that support it. I can't get it to do that with Prime content or from HDR10+ sample file on USB. It also doesn't even come up at the top right corner as with Dolby Vision content. On signal info it also shows as HDR10 only. Can this be a software bug? Or is there some other issue? I specifically went for this TV as it supports both HDR10+ and DV.

I have reported the HDR10/HDR10+ identification issue in the settings menu. Maybe HQ will fix this with one of the next update patches. I want to assure you that when watching HDR10+ content and only HDR dynamic, -standard appears in the settings, that it is actually HDR10+. This info comes from the engineers and it won't affect or change your picture quality to anything it shouldn't be.

 

[DeTector]

I have reported the HDR10/HDR10+ identification issue in the settings menu. Maybe HQ will fix this with one of the next update patches. I want to assure you that when watching HDR10+ content and only HDR dynamic, -standard appears in the settings, that it is actually HDR10+. This info comes from the engineers and it won't affect or change your picture quality to anything it shouldn't be.

Thanks for the awesome support! I hope it gets patched. I will in the meantime do some further testing to see if there is any way I can distinguish it from normal HDR10

 

[aomar296]

Hi @Hisense SA

What's the latest firmware for the B8000?

Thanks

 

[Hisense SA]

Hi @Hisense SA

What's the latest firmware for the B8000?

Thanks

Hi

Latest will be J1127

 

[aomar296]

Thanks Hisense

Guys is there a thread on AVforums regarding the best picture settings for B8000?