Ping to EU increased

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feedmeee

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Hi all

Please help me. I play ranked dota on eu west servers located in Luxembourg. My ping was always 159, on vumatel Fibre with tech (50/50). Recently it increased to 191. I ran a tracert and it is routing via jhb. I got a VPN and used it to set my location to UK, which forced my connection to be direct, however the ping is still above 180. My ISP claims nothing has changed. Any ideas? I'm so gatvol.
 
feedmeee said:
Hi all

Please help me. I play ranked dota on eu west servers located in Luxembourg. My ping was always 159, on vumatel Fibre with tech (50/50). Recently it increased to 191. I ran a tracert and it is routing via jhb. I got a VPN and used it to set my location to UK, which forced my connection to be direct, however the ping is still above 180. My ISP claims nothing has changed. Any ideas? I'm so gatvol.
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Do a speedtest locally and internationally then use WinMTR, Pingplotter or Pathping to to see where the problem lies, I have also noticed an increase in ping to EU servers, just saying that nothing has changed doesn't solve your problem and moping on here won't get you anywhere, we can only assist you based on the information you feed us. You're using a VPN in an attempt to take a more direct route to EU but you need to look at what route its actually taking, see if the problem is local or once it jumps to EU.

Who is your ISP?
 
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Hi there
My apologies if this is moping, lol. Sorry my ISP is Tech5, I thought I included it in my original post. Without the VPN, the issue seemed to be the jhb routing. With it, there is improvement.

I have been running tracert to try and find the issue. But granted I'm not a network expert, I'm not sure how to do the things you are asking
 
My local ping has not changed to valve servers, and speed test locally seems normal. For an international test, I'm not sure which servers you'd like me to test
 
feedmeee said:
My local ping has not changed to valve servers, and speed test locally seems normal. For an international test, I'm not sure which servers you'd like me to test
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Its something with your fibre provider or ISP since i get 159 to Dota 2 servers via Cool Ideas.

If you post a trace route here it would be a little easier to determine what is going on.

My best guess would be is your ISP is routing traffic via east coast instead of WACS or they picking up your international traffic in JHB and sending it down to CT via WACS which would result in about a ping of 167-170 to London then another 10ms from London VPN to Dota 2 server.

Do a speedtest for starters VPN off to London Coreix server
 
CrypticZA said:
Its something with your fibre provider or ISP since i get 159 to Dota 2 servers via Cool Ideas.

If you post a trace route here it would be a little easier to determine what is going on.

My best guess would be is your ISP is routing traffic via east coast instead of WACS or they picking up your international traffic in JHB and sending it down to CT via WACS which would result in about a ping of 167-170 to London then another 10ms from London VPN to Dota 2 server.

Do a speedtest for starters VPN off to London Coreix server
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Hi there, okay here we go:

1605688903957.png
 
feedmeee said:
Hi there, okay here we go:

View attachment 955101
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Yea so you hitting London with 182ms, which is going via east coast (long route), so when you VPN via a UK server it makes sense your ping is still high. This should be ~140 to 150

If you do a trace route to say twitter.com what does it look like?

You can use WinMTR/Ping Plotter or if you want command prompt tracert www.twitter.com
 
Hi Cryptic

Is there anything I can do about this? They claim that they did not change the routing, and that we are using the most efficient route. Any ideas? Do I need to switch isps? Could you arm me with information to argue with maybe? What is WACS?
 
I am so upset rn, these "senior network admins" telling me it is the most optimal route.
 
feedmeee said:
I am so upset rn, these "senior network admins" telling me it is the most optimal route.
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twitter.com.png


This is via Cool Ideas, trace is a bit all over the place since i am on wifi at the moment.

As you can see i am hitting Twitter at an average of 152 and a lowest of 143ms so your route is not the most optimal there is over 50ms extra.
 
feedmeee said:
Hi Cryptic

Is there anything I can do about this? They claim that they did not change the routing, and that we are using the most efficient route. Any ideas? Do I need to switch isps? Could you arm me with information to argue with maybe? What is WACS?
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WACS is the big cable that runs from CT through to the UK along the west coast, its the quickest route from CT to the UK currently.

cable_map51_EN-1.png
 
Their argument seems to be that most of their network is in Durban and that the East Coast route is most viable for there. Is that true? Seeing as cpt to joburg adds 17ms, not the 50 that I have.
 
Allright so time to switch ISPs then. How stable and reliable is Cool Ideas for Gaming/Streaming?
 
feedmeee said:
Their argument seems to be that most of their network is in Durban and that the East Coast route is most viable for there. Is that true? Seeing as cpt to joburg adds 17ms, not the 50 that I have.
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From my understanding that would be correct (anyone can correct me) since Durban to use WACS would be around 7ms to JHB (i think its around 7ms) then another 17-20ms down to CT and then 145 to London.

I don't work in the industry just speaking from what i know but the change that has happened is you use to run via WACS now you not.
 
Just phoned them, they cant migrate during December/Jan, and even then I will experience an unspecified amount of downtime. I work from home. Jesus this is a mess. I would switch rn if I could.

The guy from Tech5 says they take the shortest available route and that nothing changed on their end. There are no local settings that could impact this right?
 
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