Please do a MyBroadband speed test on Rain

[Nicoha]

I was phoned to let me know someone ells will phone me but still nothing. This is very poor service. Never I would have thought that one get this kind of service. Where do I go from here?

 

[Sypt1k]

 

[Thaps Dec Inc87]

Moving my router to the nearest rain site doesnt change the below. It still connects to the furthest site.

Please help what do I need to do now?



Ping
165ms
Download
0.13Mbps
Upload
1.06Mbps

 

[rain_mobile]

Moving my router to the nearest rain site doesnt change the below. It still connects to the furthest site.

Please help what do I need to do now?

View attachment 945062

Ping
165ms
Download
0.13Mbps
Upload
1.06Mbps

Good Morning

May i ask you to provide me with your email address via PM Please, lets see what we can do for you.

 

[Mr Justice]

LOL 4G Unlimited on home router https://speedtest.mybroadband.co.za/result/15306420

Is this even allowed to be called 4G I mean it's slower than 3G...

 

[Zurg]

LOL 4G Unlimited on home router https://speedtest.mybroadband.co.za/result/15306420

Is this even allowed to be called 4G I mean it's slower than 3G...

This is so sad, I used to spend about R1250 on Rain a month, after watching the service go from far to worse I decided that I would be canceling my service, mind you we were in the process of moving.
Towards the middle of August we finally got fibre installed, its funny even now I notice when a webpage takes longer than usual it will never be as bad as Rain, I'm just glad not a cent from my account goes towards them.



And yes it costs less than what I was paying those money grubbing scumbags.

 

[chakniks]

This is so sad, I used to spend about R1250 on Rain a month, after watching the service go from far to worse I decided that I would be canceling my service, mind you we were in the process of moving.
Towards the middle of August we finally got fibre installed, its funny even now I notice when a webpage takes longer than usual it will never be as bad as Rain, I'm just glad not a cent from my account goes towards them.

View attachment 950394

And yes it costs less than what I was paying those money grubbing scumbags.

Nice, that looks like a gigabit connection right? who is your fibre provider and how much does it cost?

 

[Rouxenator]

Idas Valley, Stellenbosch.
View attachment 938704

View attachment 938706

Huge improvement in Idas Valley, Stellenbosch.

 

[Malcolmt]

What a SHOWER OF **** ...
I'm in Parys, Free state, The connection speed has been PATHETIC, it to the point of being unusable.
I've looked around their site to see how to report a problem online, I see NOTHING.
Take a look at the attached speed test reports and tell me if you're proud of your product !!!!
I'd be better resurrecting my old dial-up modem.

I'm looking forward to your response, it better be quick, and it better be good.
Malcolm(t)

 

[rain_mobile]

What a SHOWER OF **** ...
I'm in Parys, Free state, The connection speed has been PATHETIC, it to the point of being unusable.
I've looked around their site to see how to report a problem online, I see NOTHING.
Take a look at the attached speed test reports and tell me if you're proud of your product !!!!
I'd be better resurrecting my old dial-up modem.

I'm looking forward to your response, it better be quick, and it better be good.
Malcolm(t)

Hi @Malcolmt

May i ask you to provide me with your email address via PM Please, let’s see what we can do for you

 

[BashX]

MyBroadband Speed Test

Speed test result: Latency: 774ms | Download: 0.07Mbps | Upload: 5.16Mbps | Provider: rain

speedtest.mybroadband.co.za

I'm done with RAIN. I had various support consultants call me and none of them could resolve my problem.

It's such a shame as I've been a Rain customer ever since they launched, and to see their product deteriorate from excellent to good to bad to poor to now pathetic is the last straw for me.

 

[rain_mobile]

MyBroadband Speed Test

Speed test result: Latency: 774ms | Download: 0.07Mbps | Upload: 5.16Mbps | Provider: rain

speedtest.mybroadband.co.za

I'm done with RAIN. I had various support consultants call me and none of them could resolve my problem.

It's such a shame as I've been a Rain customer ever since they launched, and to see their product deteriorate from excellent to good to bad to poor to now pathetic is the last straw for me.

HI @BashX

May you please provide me with your email address via PM Please, let me see what i can do for you?

 

[BashX]

@rain_mobile we've been down before.
You have my details, I've spoken to numerous support consultants for over a week and not one could assist in resolving the problem.
I have a question for you. Are we being throttled? answer honestly.
You simply cannot call this a best effort service when one cannot even browse the internet.
Being on the R479 package, I would expect to get at least a third of the max speed listed throughout the day irrespective whether it's peak time or not, but this is not the case. Here is a suggestion for you, How about sending a team out to my area to inspect the towers for any faults? It's clear the support consultants sitting there in the office cannot seem to find the problem and I point blank refuse to talk to anymore consultants as it's a waste of my time and theirs..

 

[fika23]

I live in Capital park , and RAIN is useless here , each time I have a meeting I have to buy vodacom data to connect and yet i have unlimited subscription , its very effective for whatsapp chat, video and call are impossible. I pay 479 a month for such a service. Here theres no RAIN at all even in Summer . My closest tower is less than a kilometer but I can barely stream youtube

 

[Pulserider]

@rain_mobile we've been down before.
You have my details, I've spoken to numerous support consultants for over a week and not one could assist in resolving the problem.
I have a question for you. Are we being throttled? answer honestly.
You simply cannot call this a best effort service when one cannot even browse the internet.
Being on the R479 package, I would expect to get at least a third of the max speed listed throughout the day irrespective whether it's peak time or not, but this is not the case. Here is a suggestion for you, How about sending a team out to my area to inspect the towers for any faults? It's clear the support consultants sitting there in the office cannot seem to find the problem and I point blank refuse to talk to anymore consultants as it's a waste of my time and theirs..

They do actually admit it here that there is some sort of network management policy in place...

 

[rain_mobile]

@rain_mobile we've been down before.
You have my details, I've spoken to numerous support consultants for over a week and not one could assist in resolving the problem.
I have a question for you. Are we being throttled? answer honestly.
You simply cannot call this a best effort service when one cannot even browse the internet.
Being on the R479 package, I would expect to get at least a third of the max speed listed throughout the day irrespective whether it's peak time or not, but this is not the case. Here is a suggestion for you, How about sending a team out to my area to inspect the towers for any faults? It's clear the support consultants sitting there in the office cannot seem to find the problem and I point blank refuse to talk to anymore consultants as it's a waste of my time and theirs..

Morning @BashX

Please note i will look into the matter and get back to you.

 

[rain_mobile]

I live in Capital park , and RAIN is useless here , each time I have a meeting I have to buy vodacom data to connect and yet i have unlimited subscription , its very effective for whatsapp chat, video and call are impossible. I pay 479 a month for such a service. Here theres no RAIN at all even in Summer . My closest tower is less than a kilometer but I can barely stream youtube

Morning @fika23

May you please provide me with your email address via PM, let’s see what we can do for you

 

[Zurg]

Nice, that looks like a gigabit connection right? who is your fibre provider and how much does it cost?

I'm with Axxess at the moment, planning on switching to Atomic Access or Cool Ideas, just waiting out the 6 month period for the clawback then moving over. Costs about R1399 a month as I've referred numerous people to sign up and they're all pretty happy.

 

[sssutututu]

-
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If they could put Fibre in my area I'd rather pay R10000 a month for 1Gbps than Rain 5G Unlimited for R1000
If

 

[ArmatageShanks]