Please Rate Afrihost

[Gert.M]

I have nothing but excellent service from Afrihost and recommend them to all my friends

 

[SirFooK'nG]

Great value for money, have been with them for years after MWEB. Line quality and uptime has been nearly flawless for me, from ADSL to Rain.

 

[Riaan dP]

I am disappointing in Afrihost as applied for a Fiber connection in November and they said it would take 2 weeks at max. They proceeded to send me my router but I am still waiting. It is now Almost the end of February. When I phoned the help line they say that they have to wait as the area where I stay does not have Fiber. There are 10 other people in the same complex that has a fiber connection but they are using other ISP. I had the guy from OpenServe at my house and he showed me that there is literally a fiber connection pole with active fiber 3m away from my house. I have tried more than 10 times to explain this to Afrihost but their system is structured in such a way that they can not help me. I was forced to use another ISP even though Afrihost had the best fiber package. It just really sad. Now I have a router but its useless as I am using the other ISP's router.

 

[bobbenoster]

Used Afrihost for my ADSL line for 2 years. Terrible support. Only scripted responses.
I don't mind paying more for good service, but in their case you pay more and get lesser service than Telkom.

Same problem with the support... The default response is always "turn it off and on"... guess what... I try that before contacting your support... and I'm going to reiterate what I said in my original post... telling me to leave it off for "magic-number"-minutes before turning it on again. Based on what exactly?

My connectivity issues haven't been resolved by the support team even once. The line usually starts working again EVENTUALLY. Meaning all support is really doing is playing delay tactics.

 

[nic1]

We are doing a forum survey on how happy subscribers are with their ISP, and it will be great if you can rate Afrihost based on value-for-money, network quality, and general service satisfaction.

Also please tell us what Afrihost does well, and where they can improve, by positing in this thread.

Switched to Afrihost more than 2 years ago using their wireless network. I must say the service I have recieved from them has been outstanding. Have changed packages with them seamlessly, recieve regular updates as to the amount of data used, remaining data etc. Customer support sometimes a bit slow to contact me but the help I recieved every time has been spot-on.

 

[alanphys]

Went over to Afrihost + Openserve FTTH in January. Installation was super fast. So far the line is rock solid with no down time. Our business web site and email are also hosted with them. The only complaint I have is that every now and then our business emails get blocked because some other account is spamming from that IP.

 

[VaxPrime]

You do make a good point here. Our calls do close at 17:00 however you can log a call back for a later stage and we will call you back as do have staff here all night to help our clients that need help.

Nope, you do not, best response i ever got was the next morning when i came of my shift and already went to bed, Internet... is a 24 hours thing.

 

[VaxPrime]

It really sounds like you have had a horrible time with us. What issues have you been having? Are you experiencing anything right now that I can help with?





That is odd. Are you sure that the correct cell number is linked to your profile?

"What issues have you been having? Are you experiencing anything right now that I can help with?" Fortunately very few issues, as i said, excellent product, the problem comes in when it fails, over the years many times the approach seems to be to give one a half assed bat off response... fortunately most things seems to come right after waiting long enough, unfortunately conducting business relies on prompt IT services across the board, and the my client i host / connect via Afrihost expects things to work... kind of always? I have been having all kinds of Hosting issues that for the most part seems to have sorted themselves out, one of my Domains (Gold Pro Linux Hosting) used purely for Email remains very slow and sometimes completely unresponsive for an hour or so ,then mail will come flooding through again, silly sounding i am sure, but it is an interesting conversation with my Users waiting for important Communications.

 

[VaxPrime]

The fact you are struggling with your speed so much is not good at all. Have you done any traceroute tests at all?

"Have you done any traceroute tests at all?" they make you do this every time.... by the time you get all of this done they fixed the issue, never acknowledging there was one in the first place.

 

[VaxPrime]

It's been a steady decline over 10 years. I should know. I have moved products away from them reducing my dependency on them by 80% over the last two years. No one bothered to check why.

Same here

 

[TheSlinger]

Overall happy. I do feel they could have handeld the loadshedding fiasco better and come up with a better reply that "Looking into it" and "No refunds - it was a national issue". But at the end of the day - still better than telkom

 

[Edit Man]

I have been with Afrihost now for about 6 years and they have been generally very good. I have a 40MB VDSL line with them (No fiber in the area yet) and the service and back up has been pretty good so far.

 

[Dave.W]

I've been with afrihost for around ten years now. Up until recently I've been very happy with their service, however, recently I have had some very disappointing/infuriating experiences with their customer service whilst trying to rectify problems on my fibre. Given that one of the primary reasons I've stayed with Afrihost is the service, the deterioration of that service has lead me to look for a new ISP.

 

[Delano001]

Afrihost certainly need to step up their game when it comes to those infamous "data drops" they are so well known for. I'm seriously considering another ISP if this trend continues. Last night I did a speed test (yes everything else that would usually consume data was closed) and yet the download rate at one point was .38 Mbps (I pay for a 20 Mbps) so I expect nothing less that 20 regardless of weather or some "undersea cable". Have a back up in case those things happen.

 

[ShaunSA]

Been with them a few years now. No complaints

 

[CamiKaze]

I really love their service support in comparison to others, and they also know when they are in the wrong as per my previous package change.
I rate tops for service support.

 

[AfriGuy]

Sometime last year I called Afrihost to twll them I had no connectivity... they kept telling me everything is finw on their side and they were not bothered by what I was telling them. I had to call Vuma and log a call only to find out that there was a line fault. Last week similar thing happened.. speed test was showing 20/20 but internet connection was extremely slow. Once again I called Afrihost and they were not useful at all. They again told me there is nothing they can do.. all seems well on their side. It was only when I phoned Vuma that I learnt of the network issues as a result of loadshedding. Bottom line is that the customer service at Afrihost is very bad and I would not recommend them. I was previously with Vox and the service there was awesome.. unfortunately when I changed houses I changed service providers.. big mistake

I am really sorry we let you down here, this isn't ever good to hear. We do our best to make sure line issues are resolved on our side. The issue with Vuma connections during loadshedding was conveyed through an email sent out by Vuma during this period. We had updated our network status page to reflect this, however I totally understand why you feel you were left in the dark here and I do apologize. Please give me a shout if you need anything.

Pathetic service, including the resident company representative who is too lazy to read PM's when offering to "help". What happens out of sight of the forum threads is the true "service". Useless.

Smacks of arrogance and pure lip service as is evident from the responses in this thread.

My ticket to support dated 22/01 (nearly 30 days ago! ) detailing abysmal UL/DL speeds , in spite of numerous emails and promises to assist, and a pvt PM to AfriNatic remains unattended.

It sounds like you have had a pretty disappointing experience here, we do our best to stay on the ball with these threads and will be bringing in new members soon to bolster our support available here. I will follow up with Afrinatic and make sure you get a resolution ASAP.

I am disappointing in Afrihost as applied for a Fiber connection in November and they said it would take 2 weeks at max. They proceeded to send me my router but I am still waiting. It is now Almost the end of February. When I phoned the help line they say that they have to wait as the area where I stay does not have Fiber. There are 10 other people in the same complex that has a fiber connection but they are using other ISP. I had the guy from OpenServe at my house and he showed me that there is literally a fiber connection pole with active fiber 3m away from my house. I have tried more than 10 times to explain this to Afrihost but their system is structured in such a way that they can not help me. I was forced to use another ISP even though Afrihost had the best fiber package. It just really sad. Now I have a router but its useless as I am using the other ISP's router.

Hey Riaan, you have been waiting far too long for this and I am sorry man. I am quite sure there has been a mix up here. Please drop me a PM with your account info and I will make sure it's queried with our fibre team right away to get a resolution.

Same problem with the support... The default response is always "turn it off and on"... guess what... I try that before contacting your support... and I'm going to reiterate what I said in my original post... telling me to leave it off for "magic-number"-minutes before turning it on again. Based on what exactly?

My connectivity issues haven't been resolved by the support team even once. The line usually starts working again EVENTUALLY. Meaning all support is really doing is playing delay tactics.

There are series of standard procedures we follow when investigating an issue. I can see this is far more complicated in your case and we will need to investigate further. Please can you send me some details via PM and I will make sure I get it looked at for you.

I've been with afrihost for around ten years now. Up until recently I've been very happy with their service, however, recently I have had some very disappointing/infuriating experiences with their customer service whilst trying to rectify problems on my fibre. Given that one of the primary reasons I've stayed with Afrihost is the service, the deterioration of that service has lead me to look for a new ISP.

I'm sorry you've had such a poor experience of late Dave, please can you drop me a PM with your account info and I will make sure our fibre team look into this for you.

Afrihost certainly need to step up their game when it comes to those infamous "data drops" they are so well known for. I'm seriously considering another ISP if this trend continues. Last night I did a speed test (yes everything else that would usually consume data was closed) and yet the download rate at one point was .38 Mbps (I pay for a 20 Mbps) so I expect nothing less that 20 regardless of weather or some "undersea cable". Have a back up in case those things happen.

I understand what you are saying Delano, please PM myself or Afrinatic when you get a chance and we can investigate what is going on here.

 

[helkern]

First time fibre customer and I chose Afrihost (+Openserve). They are excellent on the support side I must say. The whatsapp chat and call me back options work well.

 

[jones123]

been with afrihost >10years and always been happy , Problems have been sorted out quickly and efficiently

 

[Mitch6]

I had a 4Mbps line with Afrihost (Premium Uncapped) Even after OpenServe announced that the 4Mbps will not be available from Jan 2019 i remained on the speed. I could stream Netflix etc without any issues. However the shaping started to become a problem. Why shaping when there are so many other ISP's without shaping?
Must say the support desk and response on the support desk could use a makeover.
I have now moved to another ISP also uncapped unshaped usage with a much higher speed and CHEAPER!

Hi, can you maybe provide the details of your new ISP, I've really considering moving but do not have the time to shop around at the moment.